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All-Inclusive Certification Bundle
Video Modules, Study Guides and Mock exams + Voucher for the official exam
🔒 Optional: Take2 & Membership are available in the next step.
About the course
The ITIL 4 Specialist: Drive Stakeholder Value (DSV) training focuses on the customer journey, stakeholder experience, and value co-creation through digital services. It provides practical guidance on how to engage, interact, and ensure value for customers, users, suppliers, and partners across all stages of the relationship.
This is one of the intermediate modules for ITIL 4 Managing Professional and ITIL 4 Master, deepening the knowledge introduced in ITIL Foundation by exploring how organizations actively contribute to effective service experiences.
This training covers essential topics such as customer journey design, demand management, SLAs, onboarding, continual engagement, co-creation, and offboarding.
This training will help you:
Who Should Attend
This course is designed for professionals directly involved in the customer journey, stakeholder engagement, and value delivery through digital services. It is intended for those working at the interface between the service provider and consumer, responsible for ensuring effective relationships and positive experiences.
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Examination and Certification
Axelos/PeopleCert Exam Prerequisites:
The candidate must take an official course with an accredited company recognized as an ATO (Accredited Training Organization) with an Accredited Trainer.
This course includes the PeopleCert Exam in Portuguese. As mandated by Axelos, the course cannot be sold separately. The Retake (Take2) must be purchased after acquiring the course + exam. With the retake, you guarantee a second chance in case of failure. Visit our FAQ for more details: https://support.pmgacademy.com/kb/if-i-fail-the-exam-can-i-take-it-again-2nd-chance-or-retake/
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About the Instructor
15 years of excellence in training with over 71,000 successful students.
Adriano is an ITIL Master, consultant, and author of 6 books, bringing 25 years of experience and over 50 certifications in IT Management, Security, and Governance. As leader of the largest ITSM and DPSM community (over 220,000 YouTube subscribers), he combines his MBA from FGV—one of the world’s best business schools—with a specialization in Neuroscience to guide a global network of over 71,000 students. His mission is clear: to demystify complex management and transform technical knowledge into tangible value and market impact.
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Reviews
I enjoyed the course content. It is very dense and comprehensive. Very useful for every IT professional.
Excellent course, the instructor is fully prepared, great teaching style. Congratulations to everyone involved.
Very good course! I like it when the lessons have this average duration, although some could be split into more modules (the last one, for example). But I really, really enjoyed it, and Adriano is an ITIL master; he really knows his stuff. I learned so much!
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