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+71k students

ITIL® Bridge Foundation (Version 5)
Official PeopleCert Accredited Training & Exam – New ITIL 5 Content (2026 Updated)

Package:

All-Inclusive Certification Bundle 

Video Modules, Study Guides and Mock exams + Voucher for the official exam

Rated 5 out of 5
Pass rate 99%

267.00 USD

227.00 USD

🔒 Optional: Take2 Re-sit & Membership available in the next step.

Corporate Training Clients

About the course

This course is specifically designed as a Bridge for professionals who already hold the ITIL 4 Foundation certification and wish to transition to ITIL Foundation (Version 5).

The content has been entirely developed by Prof. Adriano Martins Antonio—ITIL Master, ITIL Ambassador, and the official translator of the PeopleCert Guide, Glossary, and Exam. Consequently, PMG Academy offers the exclusive guarantee of studying with official terminology and definitions that are 100% aligned with and updated for the new exam.

Serving as a gateway to modern digital service management, this training leverages official PeopleCert materials to provide the fundamental knowledge required to understand, apply, and optimize ITIL practices. You will learn to create and deliver value, manage risks and costs, and integrate governance with continuous improvement, advancing your career in the digital age.

Who Should Attend

This course is suitable for:

Those who already hold the ITIL® 4 Foundation certification issued by PeopleCert.

Certification & Exam

The ITIL® Foundation Version 5 exam is the first step in your ITIL certification journey.

Format: Multiple choice.

Number of Questions: 20 questions.

Duration: 30 minutes.

Passing Score: 65% (13 out of 20 questions).

Reference Materials: The exam is closed book.

Language: Available in English.

Additional Resources: PeopleCert offers an Official eBook and a Learning Resource Kit with practice tests to assist in preparation. The Take2 re-sit option is also available.

About Instructor

15 years of excellence in training with over 71,000 successful students.

Adriano is an ITIL Master, consultant, and author of 6 books, bringing 25 years of experience and more than 50 certifications in IT Management, Security, and Governance. As the leader of
the largest ITSM and DPSM community (+220k subscribers on YouTube), he combines his MBA from FGV—one of the world’s top-tier business schools—with a specialization in Neuroscience
to mentor a global network of over 71,000 students. His mission is clear: to demystify complex management and transform technical knowledge into tangible value and market impact.

Adriano Martins Antonio, ITIL 4 Master

Official translator of the ITIL Foundation (Version 5) Guide

Contents

  • Presentation
  • Introduction
  • Learning Materials
  • What is ITIL
  • ITIL Official Qualification Scheme
  • Course Objectives
  • Presentation
  • Digital Product and Digital Service
  • ITIL Product and Service Lifecycle
  • Output and Outcome
  • Cost and Risk
  • Service Value
  • Service Offerings
  • Knowledge Test
  • Presentation
  • Organizations
  • Roles in service management, delivery, and consumption
  • Types of service relationships
  • Service Journey
  • Service Quality and Service Levels
  • Knowledge Test
  • Presentation
  • Management and Governance System
  • The ITIL Value System
  • Knowledge Test
  • Presentation
  • Governance of digital technology
  • Knowledge Test
  • Presentation
  • What is an ITIL Guiding Principle
  • Using automation and AI
  • Principle interaction
  • Knowledge Test
  • Presentation
  • Operating models and value chains
  • ITIL Management Practices
  • Practices in the Value Chain
  • Structure of ITIL Official Practice Guides
  • Activity 1: Discovery
  • Discover: Workflow
  • Activity 2: Design
  • Design: Workflow
  • Activity 3: Acquire
  • Acquire: Workflow
  • Activity 4: Build
  • Build: Workflow
  • Activity 5: Transition
  • Transition: Workflow
  • Activity 6: Operate
  • Operate: Workflow
  • Activity 7: Deliver
  • Deliver: Workflow
  • Activity 8: Support
  • Support: Workflow
  • Knowledge Test
  • Presentation
  • Introduction to value streams
  • Value stream mapping
  • Knowledge Test
  • Presentation
  • What is Continual Improvement
  • Knowledge Test
  • Presentation
  • The ITIL Four Dimensions of Product and Service Management
  • Organizations, Information and technology
  • Artificial intelligence
  • Data governance
  • Partners and suppliers
  • Value streams and processes
  • Knowledge Test
  • Presentation
  • ITIL with DevOps
  • ITIL with PRINCE2
  • Shared principles across frameworks
  • Knowledge Test
  • About Sample and Exam
  • What’s next?

Support & Contact

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FAQ

Common questions

For over 15 years, PMG Academy has maintained one of the fastest response SLAs in the market. Whether you are a prospective or enrolled student, our average response time is just 15 minutes!

* Business Hours: Monday to Friday, 13:00 to 22:00 (London Time / GMT+0)

Reviews

Jonas Correa Carneiro Junior
Unilever
July 29, 2025

Excellent course! Instructor Adriano possesses solid knowledge and essential experience, providing us with practical, real-world examples. Highly recommended!

Murilo
Zurich Insurance
July 6, 2025

Great course!

Fabiana
Connectcom
July 4, 2025

The course is wonderful and explained masterfully by the instructor. The platform is also very good and intuitive, nothing too complicated. It's easy to get in touch with the company whenever needed.

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