This course was developed for professionals who wish to demonstrate their understanding and application of the concepts covered in the ITIL 4 incident management practice at strategic and operational levels, maximizing the value of this practice area.

The target audience for this qualification is:

• Those who already hold knowledge of ITIL 4 fundamentals
• ITSM Managers and Service Desk Managers;
• Those who wish to implement the practices within an organization
• Holders of other ITIL qualifications who wish to update their knowledge and earn PDUs on the ITIL 4 track
• IT Professionals working in support operations, such as Service Desk and technical support analysts and technicians.
• IT Consultants specializing in services and support who wish to improve the application of ITIL practices.
• Professionals working in IT operations or who are responsible for IT service delivery.
• IT operations managers who need to align processes and improve the end-user experience.
• Individuals interested in improving their ITIL practices and seeking continuous development in IT service management.