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Over 71,000 students
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All-Inclusive Certification Bundle
Video Modules, Study Guides and Mock exams + Voucher for the official exam
🔒 Optional: Take2 & Membership are available in the next step.
About the course
The ITIL 4 Practitioner: Problem Management training was developed for IT professionals who wish to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
This training will help you to:
Who Should Attend
This course was developed for professionals who wish to demonstrate their understanding and application of the concepts covered in the ITIL 4 problem management practice at strategic and operational levels, maximizing the value of this practice area.
The target audience for this qualification is:
Examination and Certification
This course includes the PeopleCert/Axelos Exam in Portuguese. As mandated by Axelos, the course cannot be sold separately. The Retake (retest) must be purchased after acquiring the course + exam. With the retake, you guarantee a second chance in case of failure. Access our FAQ for more details: https://support.pmgacademy.com/kb/if-i-fail-the-exam-can-i-take-it-again-2nd-chance-or-retake/
Exam format:
Prerequisites for the Axelos/PeopleCert exam:
The candidate must complete an official course with an accredited company (ATO – Accredited Training Organization) led by an accredited trainer.
About the Instructor
15 years of excellence in training with over 71,000 successful students.
Adriano is an ITIL Master, consultant, and author of 6 books, bringing 25 years of experience and over 50 certifications in IT Management, Security, and Governance. As leader of the largest ITSM and DPSM community (over 220,000 YouTube subscribers), he combines his MBA from FGV—one of the world’s best business schools—with a specialization in Neuroscience to guide a global network of over 71,000 students. His mission is clear: to demystify complex management and transform technical knowledge into tangible value and market impact.
Contents
Lesson 1.1 – Presentation
Lesson 1.2 – Introduction
Lesson 1.3 – Introduction to Problem Management
Lesson 1.4 – Phases of Problem Management
Lesson 1.5 – Activity
Lesson 1.6 – Problem Models
Lesson 1.7 – Exercises
Lesson 2.1 – Practice Processes
Lesson 2.2 – Practice Value Stream
Lesson 2.3 – Quiz
Lesson 3.1 – People
Lesson 3.2 – Activity
Lesson 3.3 – Organizational Structure
Lesson 3.4 – Quiz
Lesson 4.1 – Automation
Lesson 4.2 – Activity
Lesson 4.3 – Recommendations
Lesson 4.4 – Quiz
Lesson 5.1 – Partners and Suppliers
Lesson 5.2 – Quiz
Lesson 6.1 – Problem Management Capabilities
Lesson 6.2 – Guiding Principles
Lesson 6.3 – Quiz Lesson 6.4 – About the Exam
Support and Contact
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Common questions
For over 15 years, PMG Academy has maintained one of the fastest response SLAs in the market. Whether you’re a prospective student or already enrolled, our average response time is just 15 minutes!
* Business hours: Monday to Friday, from 9 am to 6 pm (Brasilia time/ GMT-3)
Reviews
O curso é super completo: com materiais em PDF, vídeo aula self-paced, podcasts e inúmeros simulados. Inclusive, achei os simulados mais difíceis que a própria prova de ITIL 4 Foundation - o que foi ótimo, pois senti mais segurança durante o exame. Na sessão de comentários, é possível interagir com os professores e sanar suas dúvidas (muitas vezes, alguém já teve a mesma dúvida que você; é só rolar a página).
A PMG Academy será considerada para as próximas certificações que desejo tirar!
The ITIL 4 Foundation course helped me gain a holistic view of the IT field, thanks to ITIL practices and its guiding principles. Instructor Adriano's teaching style greatly assists in grasping the concepts during the lessons, making the content much easier to understand.
The course modules are great! Adriano is an excellent instructor and has complete mastery of all things ITIL! The presentations are also very good for following the content and visualizing the many relationships between each part, action, or process.
Who trusts PMG Academy?
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