This course was developed for professionals who wish to demonstrate their understanding and application of the concepts covered in the ITIL 4 incident management practice at strategic and operational levels, maximizing the value of this practice area.

The target audience for this qualification is:

• Those who already hold knowledge of ITIL 4 fundamentals
• ITSM Managers and Incident Managers
• Those who wish to implement the practices within an organization
• Holders of other ITIL qualifications who wish to update their knowledge and earn PDUs on the ITIL 4 track
• IT Operations Professionals working in monitoring, operation, and event management roles, such as operations analysts, monitoring engineers, and NOC (Network Operations Center) operators.
• IT and operations managers interested in implementing or optimizing monitoring and event management practices in their organizations.
• IT Service Management Specialists
• IT consultants and technical support professionals.