Pre-order ITIL Foundation (Version 5) with a discount!
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+de 71 mil alunos
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Pacote de Certificação Completo
Vídeos, guias de estudo e simulados + voucher para o exame oficial.
🔒 Opcional: Take2 & Membership estão disponíveis na próxima etapa.
*Promoção válida apenas para PF e residentes no Brasil
** Preço com desconto apenas para Pessoas Físicas. Faturamento para PJ, confira a nossa política de preço
Sobre o Curso
This ITIL® 4 Foundation course is official, accredited, and endorsed by PeopleCert and AXELOS. It prepares you for the ITIL 4 Foundation professional certification and introduces service management aligned with modern IT capabilities.
In this way, it provides an understanding of the common language and key ITIL 4 Foundation concepts and shows how these capabilities can improve your work and your organization’s results. In addition, the qualification provides an understanding of the ITIL 4 service management framework and how it has evolved to embrace modern technologies and new ways of working.
ITIL 4 expands on previous versions, providing a practical and flexible foundation to support organizations on their journey into the world of digital transformation. Through an end-to-end IT and digital operating model for the delivery and operation of technology-enabled products and services, it enables IT teams to continue playing a crucial role in business strategy.
Upon completing the PMG Academy course, the student will receive a letter of attendance in PDF format, which serves as proof that they completed an official course and are therefore eligible to register for the exam offered by PeopleCert. Issuing this letter is an AXELOS requirement.
Included:
Público Alvo
This course was designed for any IT professional looking for training in IT Service Management and a better understanding of how to deliver value to the business. The target audience for this qualification is:
Exame e Certificação
This course prepares you for the official certification exam for PeopleCert/AXELOS ITIL 4 Foundation.
This course includes the PeopleCert exam in English. By AXELOS requirement, the course cannot be sold on its own. The Retake (retest) must be purchased after buying the course + exam. With the retake, you get a second chance if you do not pass. See our FAQ for more details:
https://support.pmgacademy.com/kb/if-i-fail-the-exam-can-i-take-it-again-2nd-chance-or-retake/
This exam voucher is valid for 12 months
Sobre o Instrutor
15 anos de excelência em treinamento com mais de 71.000 alunos aprovados.
Adriano é um ITIL Master, consultor e autor de 6 livros, trazendo 25 anos de experiência e mais de 50 certificações em Gestão de TI, Segurança e Governança. Como líder da maior comunidade de ITSM e DPSM (mais de 220 mil inscritos no YouTube), ele combina seu MBA pela FGV — uma das melhores escolas de negócios do mundo — com uma especialização em Neurociência para orientar uma rede global de mais de 71.000 alunos. Sua missão é clara: desmistificar a gestão complexa e transformar conhecimento técnico em valor tangível e impacto no mercado.
Conteúdo
You will understand the purpose of the official ITIL 4 Foundation training and meet Prof. Adriano.
You will understand stakeholders and the concepts of practices and organizations.
Understand everything about ITIL’s Value Creation theory, Service Value, and the Service Value Chain.
The SVS has many elements, seen as perspectives or dimensions. In this module, you will learn what they are and why, if any one of them is missing, efficiency is lost.
Understand how the service value chain activities can work together to co-create value for users and deliver value.
Understand in detail the three principles that guide all actions within IT to create value for stakeholders.
Understand in detail the other four principles that guide all actions within IT to create value for stakeholders.
Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes.
Also known as the good old Help Desk. In this module, you will understand its huge importance in capturing demand and opportunities.
Understand the most important process in a company and how the ITSM improvement model can help the entire organization!
Understand how the Incident Management process works, which is practiced across all of IT, especially by the Service Desk.
Want to eliminate recurring incidents in your company? Then learn how Problem Management works and how to find the root cause of an incident.
Smooth, stress-free changes. Not too bureaucratic and not too loose. Learn the best model for managing changes in IT.
Not an incident? Then it may be a question or routine work. Learn how this process can help customers and users.
Not sure how to manage suppliers, business customers, and define metrics? This module explains everything!
Here you will learn a lot about other ITSM processes, such as Configuration, Service Catalog, Information Security, Capacity, Continuity, Demand, Availability, and much more!
Suporte e Contato
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Common questions
Há mais de 15 anos, a PMG Academy mantém um dos SLAs de resposta mais rápidos do mercado. Seja você um aluno em potencial ou já matriculado, nosso tempo médio de resposta é de apenas 15 minutos!
* Horário de atendimento: de segunda a sexta, das 9h às 18h (horário de Brasilia/ GMT-3)
Reviews
I enjoyed the course content. It is very dense and comprehensive. Very useful for every IT professional.
Excellent course, the instructor is fully prepared, great teaching style. Congratulations to everyone involved.
Very good course! I like it when the lessons have this average duration, although some could be split into more modules (the last one, for example). But I really, really enjoyed it, and Adriano is an ITIL master; he really knows his stuff. I learned so much!
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