{"id":149549,"date":"2024-05-13T18:49:09","date_gmt":"2024-05-13T21:49:09","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/?p=149549"},"modified":"2025-12-19T13:50:03","modified_gmt":"2025-12-19T16:50:03","slug":"desentranando-la-gestion-de-la-disponibilidad-en-la-iso-20000","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/es\/desentranando-la-gestion-de-la-disponibilidad-en-la-iso-20000\/","title":{"rendered":"Desentra\u00f1ando la Gesti\u00f3n de la Disponibilidad en la ISO 20000"},"content":{"rendered":"<p data-start=\"71\" data-end=\"344\">\u00a1Hola, gente de TI! \u00bfAlguna vez te has preguntado qu\u00e9 mantiene a nuestros queridos servicios de TI funcionando de forma fluida y sin interrupciones inesperadas? No es magia; es la <strong data-start=\"251\" data-end=\"283\">Gesti\u00f3n de la Disponibilidad<\/strong>. Y la <a href=\"https:\/\/sandbox2.institutopmg.com\/es\/articulos\/desbloqueando-el-verdadero-valor-de-la-gestion-de-servicios-el-camino-de-la-iso-20000\/\"><strong data-start=\"290\" data-end=\"303\">ISO 20000<\/strong><\/a> tiene el mapa del tesoro para dominarla.<\/p>\n<hr data-start=\"346\" data-end=\"349\" \/>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/desentranando-la-gestion-de-la-disponibilidad-en-la-iso-20000\/#El_Pulso_de_la_Gestion_de_la_Disponibilidad\" >El Pulso de la Gesti\u00f3n de la Disponibilidad<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/desentranando-la-gestion-de-la-disponibilidad-en-la-iso-20000\/#Requisitos_Minimos_Vamos_a_los_Detalles\" >Requisitos M\u00ednimos: Vamos a los Detalles<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/desentranando-la-gestion-de-la-disponibilidad-en-la-iso-20000\/#Conclusion\" >Conclusi\u00f3n<\/a><\/li><\/ul><\/nav><\/div>\n<h2 data-start=\"351\" data-end=\"401\"><span class=\"ez-toc-section\" id=\"El_Pulso_de_la_Gestion_de_la_Disponibilidad\"><\/span><strong data-start=\"354\" data-end=\"401\">El Pulso de la Gesti\u00f3n de la Disponibilidad<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"403\" data-end=\"657\">Piensa en la disponibilidad como el pulso de los servicios de TI. Es crucial, continuo y, cuando algo sale mal, sin duda necesita atenci\u00f3n inmediata. En este gran esquema, la idea es identificar y abordar cualquier riesgo que pueda interrumpir ese pulso.<\/p>\n<hr data-start=\"659\" data-end=\"662\" \/>\n<h2 data-start=\"664\" data-end=\"711\"><span class=\"ez-toc-section\" id=\"Requisitos_Minimos_Vamos_a_los_Detalles\"><\/span><strong data-start=\"667\" data-end=\"711\">Requisitos M\u00ednimos: Vamos a los Detalles<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"713\" data-end=\"803\">Entremos en la esencia de la gesti\u00f3n de la disponibilidad del servicio seg\u00fan la ISO 20000:<\/p>\n<ul data-start=\"805\" data-end=\"1836\">\n<li data-start=\"805\" data-end=\"1007\">\n<p data-start=\"807\" data-end=\"1007\"><strong data-start=\"807\" data-end=\"846\">Evaluaciones de Riesgo Programadas:<\/strong> Al igual que los chequeos m\u00e9dicos peri\u00f3dicos, en intervalos planificados, los riesgos que afectan la disponibilidad del servicio deben evaluarse y documentarse.<\/p>\n<\/li>\n<li data-start=\"1008\" data-end=\"1232\">\n<p data-start=\"1010\" data-end=\"1232\"><strong data-start=\"1010\" data-end=\"1054\">Definir los Objetivos de Disponibilidad:<\/strong> Antes de iniciar un viaje, conoce tu destino. \u00bfCu\u00e1l es el tiempo de actividad necesario? \u00bfCu\u00e1l es el porcentaje objetivo de disponibilidad? Documenta estos objetivos esenciales.<\/p>\n<\/li>\n<li data-start=\"1233\" data-end=\"1403\">\n<p data-start=\"1235\" data-end=\"1403\"><strong data-start=\"1235\" data-end=\"1283\">Mantener la Documentaci\u00f3n de Disponibilidad:<\/strong> \u00a1Nada de atajos! Una vez definidos los objetivos y requisitos de disponibilidad, mantenlos documentados y actualizados.<\/p>\n<\/li>\n<li data-start=\"1404\" data-end=\"1567\">\n<p data-start=\"1406\" data-end=\"1567\"><strong data-start=\"1406\" data-end=\"1433\">Monitorear y Registrar:<\/strong> Mant\u00e9n un ojo atento a la disponibilidad del servicio. Registra los resultados. \u00bfEstamos cerca o lejos de los objetivos establecidos?<\/p>\n<\/li>\n<li data-start=\"1568\" data-end=\"1836\">\n<p data-start=\"1570\" data-end=\"1836\"><strong data-start=\"1570\" data-end=\"1623\">\u00bfIndisponibilidades No Planificadas? \u00a1Investigar!<\/strong> Ah, el villano inesperado del mundo de TI. En caso de indisponibilidades o interrupciones no planificadas, es esencial investigar qu\u00e9 fall\u00f3 y, m\u00e1s importante a\u00fan, corregirlo. \u00a1La ISO 20000 exige acci\u00f3n inmediata!<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1838\" data-end=\"1841\" \/>\n<h2 data-start=\"1843\" data-end=\"1860\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong data-start=\"1846\" data-end=\"1860\">Conclusi\u00f3n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"1862\" data-end=\"2168\" data-is-last-node=\"\" data-is-only-node=\"\">En resumen, aunque nuestro reino digital pueda parecer vasto y complejo, con las herramientas adecuadas como la <strong data-start=\"1974\" data-end=\"1987\">ISO 20000<\/strong> y un poco de pasi\u00f3n, gestionar la disponibilidad se convierte en un desaf\u00edo emocionante. Mantente enfocado, permanece siempre disponible y\u2026 \u00a1nos vemos en la pr\u00f3xima ola digital!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a1Hola, gente de TI! \u00bfAlguna vez te has preguntado qu\u00e9 mantiene a nuestros queridos servicios de TI funcionando de forma fluida y sin interrupciones inesperadas? No es magia; es la Gesti\u00f3n de la Disponibilidad. Y la ISO 20000 tiene el mapa del tesoro para dominarla. El Pulso de la Gesti\u00f3n de la Disponibilidad Piensa en [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9416],"tags":[],"class_list":["post-149549","post","type-post","status-publish","format-standard","hentry","category-iso-iec-20000-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Desentra\u00f1ando la Gesti\u00f3n de la Disponibilidad en la ISO 20000 - PMG Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/desentranando-la-gestion-de-la-disponibilidad-en-la-iso-20000\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Desentra\u00f1ando la Gesti\u00f3n de la Disponibilidad en la ISO 20000\" \/>\n<meta property=\"og:description\" content=\"\u00a1Hola, gente de TI! \u00bfAlguna vez te has preguntado qu\u00e9 mantiene a nuestros queridos servicios de TI funcionando de forma fluida y sin interrupciones inesperadas? 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