{"id":149545,"date":"2024-05-15T19:39:44","date_gmt":"2024-05-15T22:39:44","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/?p=149545"},"modified":"2025-12-19T13:46:12","modified_gmt":"2025-12-19T16:46:12","slug":"por-que-necesitamos-la-gestion-de-servicios","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/","title":{"rendered":"\u00bfPor Qu\u00e9 Necesitamos la Gesti\u00f3n de Servicios?"},"content":{"rendered":"<p data-start=\"55\" data-end=\"414\">\u00a1Hola, exploradores del ITSM! A medida que navegamos por el vasto territorio de la industria tecnol\u00f3gica, hay un t\u00e9rmino que resuena cada vez con m\u00e1s fuerza a\u00f1o tras a\u00f1o: <strong data-start=\"226\" data-end=\"250\">Gesti\u00f3n de Servicios<\/strong>. Pero \u00bfpor qu\u00e9 este concepto ha asumido un papel tan central recientemente? Vamos a desentra\u00f1arlo siguiendo las directrices establecidas por la <a href=\"https:\/\/sandbox2.institutopmg.com\/es\/articulos\/iso-iec-20000-es\/politica-de-gestion-de-servicios-en-la-iso-20000-declarando-el-compromiso-de-forma-clara\/\"><strong data-start=\"395\" data-end=\"413\">ISO 20000:2018<\/strong><\/a>.<\/p>\n<hr data-start=\"416\" data-end=\"419\" \/>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#1_El_Ascenso_de_la_Gestion_de_Servicios\" >1. El Ascenso de la Gesti\u00f3n de Servicios<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#2_Gestion_de_Servicios_de_TI_GSTI_Un_Pilar_de_la_Gestion_de_Servicios\" >2. Gesti\u00f3n de Servicios de TI (GSTI): Un Pilar de la Gesti\u00f3n de Servicios<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#3_Un_Actor_Universal_Identificando_Componentes_de_TI_en_Diversos_Servicios\" >3. Un Actor Universal: Identificando Componentes de TI en Diversos Servicios<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#4_Cerrando_la_Brecha_Aplicando_los_Principios_de_la_GSTI_de_Forma_Amplia\" >4. Cerrando la Brecha: Aplicando los Principios de la GSTI de Forma Amplia<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#5_%C2%BFPor_Que_Conformarse_Aspirando_al_Estandar_ISO_20000_2018\" >5. \u00bfPor Qu\u00e9 Conformarse? Aspirando al Est\u00e1ndar ISO 20000:2018<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#Conclusion\" >Conclusi\u00f3n<\/a><\/li><\/ul><\/nav><\/div>\n<h2 data-start=\"421\" data-end=\"468\"><span class=\"ez-toc-section\" id=\"1_El_Ascenso_de_la_Gestion_de_Servicios\"><\/span><strong data-start=\"424\" data-end=\"468\">1. El Ascenso de la Gesti\u00f3n de Servicios<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"470\" data-end=\"806\">De actor secundario, la gesti\u00f3n de servicios pas\u00f3 al escenario principal, convirti\u00e9ndose en un concepto clave en el mundo empresarial. Ya seas un emprendedor en sus primeros pasos o un veterano de los negocios, comprender la importancia de la gesti\u00f3n de servicios es el pasaporte para navegar con tranquilidad en las aguas corporativas.<\/p>\n<hr data-start=\"808\" data-end=\"811\" \/>\n<h2 data-start=\"813\" data-end=\"893\"><span class=\"ez-toc-section\" id=\"2_Gestion_de_Servicios_de_TI_GSTI_Un_Pilar_de_la_Gestion_de_Servicios\"><\/span><strong data-start=\"816\" data-end=\"893\">2. Gesti\u00f3n de Servicios de TI (GSTI): Un Pilar de la Gesti\u00f3n de Servicios<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"895\" data-end=\"1220\">Profundizando un poco m\u00e1s, encontramos la <strong data-start=\"937\" data-end=\"974\">Gesti\u00f3n de Servicios de TI (GSTI)<\/strong> bajo el gran paraguas de la gesti\u00f3n de servicios. Pero aqu\u00ed est\u00e1 el punto clave: <strong data-start=\"1056\" data-end=\"1099\">no se limita \u00fanicamente al \u00e1mbito de TI<\/strong>. Los principios fundamentales de la GSTI son s\u00f3lidos y pueden extender su influencia a una amplia variedad de servicios.<\/p>\n<hr data-start=\"1222\" data-end=\"1225\" \/>\n<h2 data-start=\"1227\" data-end=\"1310\"><span class=\"ez-toc-section\" id=\"3_Un_Actor_Universal_Identificando_Componentes_de_TI_en_Diversos_Servicios\"><\/span><strong data-start=\"1230\" data-end=\"1310\">3. Un Actor Universal: Identificando Componentes de TI en Diversos Servicios<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"1312\" data-end=\"1726\">Imagina esto: entras a una cafeter\u00eda y tu pedido se procesa r\u00e1pidamente mediante un sistema digital. Eso es TI integr\u00e1ndose de forma natural en un servicio cotidiano. Hoy en d\u00eda, resulta dif\u00edcil encontrar un servicio que no tenga alg\u00fan componente tecnol\u00f3gico. Desde la salud hasta el entretenimiento, los tent\u00e1culos de la TI se han entrelazado profundamente, demostrando su omnipresencia en los servicios modernos.<\/p>\n<hr data-start=\"1728\" data-end=\"1731\" \/>\n<h2 data-start=\"1733\" data-end=\"1814\"><span class=\"ez-toc-section\" id=\"4_Cerrando_la_Brecha_Aplicando_los_Principios_de_la_GSTI_de_Forma_Amplia\"><\/span><strong data-start=\"1736\" data-end=\"1814\">4. Cerrando la Brecha: Aplicando los Principios de la GSTI de Forma Amplia<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"1816\" data-end=\"2155\">La belleza de los principios de la GSTI radica en su <strong data-start=\"1869\" data-end=\"1885\">versatilidad<\/strong>. Son como una navaja suiza dentro de la industria de servicios, esculpiendo eficiencia y eficacia no solo en servicios basados en TI, sino mucho m\u00e1s all\u00e1. Aprovechar estos principios significa abrir la puerta a una entrega de servicios mejorada, sin importar el sector.<\/p>\n<hr data-start=\"2157\" data-end=\"2160\" \/>\n<h2 data-start=\"2162\" data-end=\"2230\"><span class=\"ez-toc-section\" id=\"5_%C2%BFPor_Que_Conformarse_Aspirando_al_Estandar_ISO_20000_2018\"><\/span><strong data-start=\"2165\" data-end=\"2230\">5. \u00bfPor Qu\u00e9 Conformarse? Aspirando al Est\u00e1ndar ISO 20000:2018<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"2232\" data-end=\"2583\">Adoptar el est\u00e1ndar <strong data-start=\"2252\" data-end=\"2270\">ISO 20000:2018<\/strong> no es solo cumplir con un punto de referencia. Es aspirar a la excelencia, ir m\u00e1s all\u00e1 para ofrecer servicios que no solo satisfagan, sino que <strong data-start=\"2414\" data-end=\"2425\">superen<\/strong> las expectativas de los clientes. Es un compromiso con la mejora continua, construyendo un entorno de servicios s\u00f3lido, confiable y preparado para el futuro.<\/p>\n<hr data-start=\"2585\" data-end=\"2588\" \/>\n<h2 data-start=\"2590\" data-end=\"2607\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong data-start=\"2593\" data-end=\"2607\">Conclusi\u00f3n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"2609\" data-end=\"3010\" data-is-last-node=\"\" data-is-only-node=\"\">En el umbral de una revoluci\u00f3n digital, la <strong data-start=\"2652\" data-end=\"2676\">gesti\u00f3n de servicios<\/strong>, guiada por la sabidur\u00eda encapsulada en la <strong data-start=\"2720\" data-end=\"2738\">ISO 20000:2018<\/strong>, emerge como el v\u00ednculo central que une el din\u00e1mico tejido de los distintos servicios. No es solo una necesidad, sino un faro que gu\u00eda a las organizaciones hacia un puerto seguro en una era marcada por la eficiencia, la innovaci\u00f3n y la m\u00e1xima satisfacci\u00f3n del cliente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a1Hola, exploradores del ITSM! A medida que navegamos por el vasto territorio de la industria tecnol\u00f3gica, hay un t\u00e9rmino que resuena cada vez con m\u00e1s fuerza a\u00f1o tras a\u00f1o: Gesti\u00f3n de Servicios. Pero \u00bfpor qu\u00e9 este concepto ha asumido un papel tan central recientemente? Vamos a desentra\u00f1arlo siguiendo las directrices establecidas por la ISO 20000:2018. [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9416],"tags":[],"class_list":["post-149545","post","type-post","status-publish","format-standard","hentry","category-iso-iec-20000-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00bfPor Qu\u00e9 Necesitamos la Gesti\u00f3n de Servicios? - PMG Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfPor Qu\u00e9 Necesitamos la Gesti\u00f3n de Servicios?\" \/>\n<meta property=\"og:description\" content=\"\u00a1Hola, exploradores del ITSM! A medida que navegamos por el vasto territorio de la industria tecnol\u00f3gica, hay un t\u00e9rmino que resuena cada vez con m\u00e1s fuerza a\u00f1o tras a\u00f1o: Gesti\u00f3n de Servicios. Pero \u00bfpor qu\u00e9 este concepto ha asumido un papel tan central recientemente? Vamos a desentra\u00f1arlo siguiendo las directrices establecidas por la ISO 20000:2018. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/\" \/>\n<meta property=\"og:site_name\" content=\"PMG Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/adriano.martinsantonio\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-15T22:39:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-19T16:46:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2021\/02\/23190406\/cropped-Asset-1%40azul-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Adriano Martins Antonio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adriano Martins Antonio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/\"},\"author\":{\"name\":\"Adriano Martins Antonio\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7\"},\"headline\":\"\u00bfPor Qu\u00e9 Necesitamos la Gesti\u00f3n de Servicios?\",\"datePublished\":\"2024-05-15T22:39:44+00:00\",\"dateModified\":\"2025-12-19T16:46:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/\"},\"wordCount\":497,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#organization\"},\"articleSection\":[\"ISO\/IEC 20000\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/\",\"name\":\"\u00bfPor Qu\u00e9 Necesitamos la Gesti\u00f3n de Servicios? - PMG Academy\",\"isPartOf\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#website\"},\"datePublished\":\"2024-05-15T22:39:44+00:00\",\"dateModified\":\"2025-12-19T16:46:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Art\u00edculos\",\"item\":\"https:\/\/sandbox2.institutopmg.com\/es\/articulos\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ISO\/IEC 20000\",\"item\":\"https:\/\/sandbox2.institutopmg.com\/es\/articulos\/iso-iec-20000-es\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u00bfPor Qu\u00e9 Necesitamos la Gesti\u00f3n de Servicios?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#website\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/es\/\",\"name\":\"PMG Academy\",\"description\":\"Seu portal de estudos de ITSM, Cyber, EGIT e Projetos \u00c1geis\",\"publisher\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sandbox2.institutopmg.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#organization\",\"name\":\"PMG Academy\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/es\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png\",\"contentUrl\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png\",\"width\":6964,\"height\":2938,\"caption\":\"PMG Academy\"},\"image\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7\",\"name\":\"Adriano Martins Antonio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png\",\"url\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png\",\"contentUrl\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png\",\"caption\":\"Adriano Martins Antonio\"},\"sameAs\":[\"https:\/\/www.facebook.com\/adriano.martinsantonio\"],\"url\":\"https:\/\/sandbox2.institutopmg.com\/es\/author\/adrianopmgacademy-coms\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u00bfPor Qu\u00e9 Necesitamos la Gesti\u00f3n de Servicios? - PMG Academy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/","og_locale":"es_ES","og_type":"article","og_title":"\u00bfPor Qu\u00e9 Necesitamos la Gesti\u00f3n de Servicios?","og_description":"\u00a1Hola, exploradores del ITSM! A medida que navegamos por el vasto territorio de la industria tecnol\u00f3gica, hay un t\u00e9rmino que resuena cada vez con m\u00e1s fuerza a\u00f1o tras a\u00f1o: Gesti\u00f3n de Servicios. Pero \u00bfpor qu\u00e9 este concepto ha asumido un papel tan central recientemente? Vamos a desentra\u00f1arlo siguiendo las directrices establecidas por la ISO 20000:2018. [&hellip;]","og_url":"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/","og_site_name":"PMG Academy","article_publisher":"https:\/\/www.facebook.com\/PMG.Academy.Brasil","article_author":"https:\/\/www.facebook.com\/adriano.martinsantonio","article_published_time":"2024-05-15T22:39:44+00:00","article_modified_time":"2025-12-19T16:46:12+00:00","og_image":[{"width":2560,"height":1080,"url":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2021\/02\/23190406\/cropped-Asset-1%40azul-1.png","type":"image\/png"}],"author":"Adriano Martins Antonio","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"Adriano Martins Antonio","Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#article","isPartOf":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/"},"author":{"name":"Adriano Martins Antonio","@id":"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7"},"headline":"\u00bfPor Qu\u00e9 Necesitamos la Gesti\u00f3n de Servicios?","datePublished":"2024-05-15T22:39:44+00:00","dateModified":"2025-12-19T16:46:12+00:00","mainEntityOfPage":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/"},"wordCount":497,"commentCount":0,"publisher":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/#organization"},"articleSection":["ISO\/IEC 20000"],"inLanguage":"es","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/","url":"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/","name":"\u00bfPor Qu\u00e9 Necesitamos la Gesti\u00f3n de Servicios? - PMG Academy","isPartOf":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/#website"},"datePublished":"2024-05-15T22:39:44+00:00","dateModified":"2025-12-19T16:46:12+00:00","breadcrumb":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sandbox2.institutopmg.com\/es\/por-que-necesitamos-la-gestion-de-servicios\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Art\u00edculos","item":"https:\/\/sandbox2.institutopmg.com\/es\/articulos\/"},{"@type":"ListItem","position":2,"name":"ISO\/IEC 20000","item":"https:\/\/sandbox2.institutopmg.com\/es\/articulos\/iso-iec-20000-es\/"},{"@type":"ListItem","position":3,"name":"\u00bfPor Qu\u00e9 Necesitamos la Gesti\u00f3n de Servicios?"}]},{"@type":"WebSite","@id":"https:\/\/sandbox2.institutopmg.com\/es\/#website","url":"https:\/\/sandbox2.institutopmg.com\/es\/","name":"PMG Academy","description":"Seu portal de estudos de ITSM, Cyber, EGIT e Projetos \u00c1geis","publisher":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sandbox2.institutopmg.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/sandbox2.institutopmg.com\/es\/#organization","name":"PMG Academy","url":"https:\/\/sandbox2.institutopmg.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png","contentUrl":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png","width":6964,"height":2938,"caption":"PMG Academy"},"image":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PMG.Academy.Brasil"]},{"@type":"Person","@id":"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7","name":"Adriano Martins Antonio","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png","url":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png","contentUrl":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png","caption":"Adriano Martins Antonio"},"sameAs":["https:\/\/www.facebook.com\/adriano.martinsantonio"],"url":"https:\/\/sandbox2.institutopmg.com\/es\/author\/adrianopmgacademy-coms\/"}]}},"_links":{"self":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/posts\/149545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/users\/85233"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/comments?post=149545"}],"version-history":[{"count":1,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/posts\/149545\/revisions"}],"predecessor-version":[{"id":149546,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/posts\/149545\/revisions\/149546"}],"wp:attachment":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/media?parent=149545"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/categories?post=149545"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/tags?post=149545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}