{"id":149523,"date":"2024-05-25T17:49:01","date_gmt":"2024-05-25T20:49:01","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/?p=149523"},"modified":"2025-12-19T12:59:46","modified_gmt":"2025-12-19T15:59:46","slug":"la-tecnologia-por-si-sola-resuelve-los-problemas-de-ti-vamos-a-investigarlo","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/es\/la-tecnologia-por-si-sola-resuelve-los-problemas-de-ti-vamos-a-investigarlo\/","title":{"rendered":"\u00bfLa tecnolog\u00eda por s\u00ed sola resuelve los problemas de TI? \u00a1Vamos a investigarlo!"},"content":{"rendered":"<p data-start=\"89\" data-end=\"309\">\u00a1Hola, gente de TI! \u00bfAlguna vez hab\u00e9is o\u00eddo a alguien decir: \u201cArr\u00e9glalo con una herramienta\u201d y os hab\u00e9is preguntado si eso realmente funciona en el mundo de TI? Pues poneos c\u00f3modos, porque vamos a desmitificar esta idea.<\/p>\n<p data-start=\"311\" data-end=\"354\"><strong><em data-start=\"311\" data-end=\"354\">Lee tambi\u00e9n: <a href=\"https:\/\/sandbox2.institutopmg.com\/es\/articulos\/itil\/que-es-itil-4-guia-definitiva-de-itil-4\/\">La Gu\u00eda Definitiva de ITIL 4<\/a><\/em><\/strong><\/p>\n<hr data-start=\"356\" data-end=\"359\" \/>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/la-tecnologia-por-si-sola-resuelve-los-problemas-de-ti-vamos-a-investigarlo\/#%C2%BFPuede_la_tecnologia_ser_nuestra_salvadora\" >\u00bfPuede la tecnolog\u00eda ser nuestra salvadora?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/la-tecnologia-por-si-sola-resuelve-los-problemas-de-ti-vamos-a-investigarlo\/#Entonces_%C2%BFcual_es_la_verdadera_solucion\" >Entonces, \u00bfcu\u00e1l es la verdadera soluci\u00f3n?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/la-tecnologia-por-si-sola-resuelve-los-problemas-de-ti-vamos-a-investigarlo\/#Principales_causas_de_fallos_del_servicio_%E2%80%93_Algunos_puntos_de_reflexion_de_Gartner_1999\" >Principales causas de fallos del servicio \u2013 Algunos puntos de reflexi\u00f3n de Gartner (1999)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/la-tecnologia-por-si-sola-resuelve-los-problemas-de-ti-vamos-a-investigarlo\/#Fuentes_de_problemas_operativos\" >Fuentes de problemas operativos:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/la-tecnologia-por-si-sola-resuelve-los-problemas-de-ti-vamos-a-investigarlo\/#%C2%A1La_necesidad_de_la_gestion_de_procesos_de_TI\" >\u00a1La necesidad de la gesti\u00f3n de procesos de TI!<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/la-tecnologia-por-si-sola-resuelve-los-problemas-de-ti-vamos-a-investigarlo\/#Algunos_datos_del_analisis_de_clientes_de_Microsoft\" >Algunos datos del an\u00e1lisis de clientes de Microsoft:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/la-tecnologia-por-si-sola-resuelve-los-problemas-de-ti-vamos-a-investigarlo\/#Conclusion\" >Conclusi\u00f3n<\/a><\/li><\/ul><\/nav><\/div>\n<h2 data-start=\"361\" data-end=\"411\"><span class=\"ez-toc-section\" id=\"%C2%BFPuede_la_tecnologia_ser_nuestra_salvadora\"><\/span><strong data-start=\"364\" data-end=\"411\">\u00bfPuede la tecnolog\u00eda ser nuestra salvadora?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"413\" data-end=\"595\">\u00bfRespuesta corta? No.<br data-start=\"434\" data-end=\"437\" \/>Con el crecimiento de las soluciones tecnol\u00f3gicas, tambi\u00e9n aumenta la complejidad. \u00bfY adivinad qu\u00e9? M\u00e1s complejidad significa m\u00e1s puntos potenciales de fallo.<\/p>\n<hr data-start=\"597\" data-end=\"600\" \/>\n<h2 data-start=\"602\" data-end=\"650\"><span class=\"ez-toc-section\" id=\"Entonces_%C2%BFcual_es_la_verdadera_solucion\"><\/span><strong data-start=\"605\" data-end=\"650\">Entonces, \u00bfcu\u00e1l es la verdadera soluci\u00f3n?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"652\" data-end=\"786\">Garantizar un proceso de pruebas s\u00f3lido es fundamental. No se trata solo de tener el software o el hardware m\u00e1s reciente. En su lugar:<\/p>\n<ul data-start=\"788\" data-end=\"994\">\n<li data-start=\"788\" data-end=\"838\">\n<p data-start=\"790\" data-end=\"838\">Define y documenta tu proceso en una pol\u00edtica.<\/p>\n<\/li>\n<li data-start=\"839\" data-end=\"898\">\n<p data-start=\"841\" data-end=\"898\">Eval\u00faa siempre en un entorno de pruebas y homologaci\u00f3n.<\/p>\n<\/li>\n<li data-start=\"899\" data-end=\"994\">\n<p data-start=\"901\" data-end=\"994\">Aseg\u00farate de que est\u00e9 supervisado por personas debidamente formadas. \u00a1La experiencia importa!<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"996\" data-end=\"999\" \/>\n<h2 data-start=\"1001\" data-end=\"1097\"><span class=\"ez-toc-section\" id=\"Principales_causas_de_fallos_del_servicio_%E2%80%93_Algunos_puntos_de_reflexion_de_Gartner_1999\"><\/span><strong data-start=\"1004\" data-end=\"1097\">Principales causas de fallos del servicio \u2013 Algunos puntos de reflexi\u00f3n de Gartner (1999)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 data-start=\"1099\" data-end=\"1139\"><span class=\"ez-toc-section\" id=\"Fuentes_de_problemas_operativos\"><\/span><strong data-start=\"1103\" data-end=\"1139\">Fuentes de problemas operativos:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-start=\"1141\" data-end=\"1166\"><strong data-start=\"1141\" data-end=\"1166\">Fallo de proceso: 40%<\/strong><\/p>\n<ul data-start=\"1167\" data-end=\"1282\">\n<li data-start=\"1167\" data-end=\"1198\">\n<p data-start=\"1169\" data-end=\"1198\">Falta de alertas y eventos.<\/p>\n<\/li>\n<li data-start=\"1199\" data-end=\"1241\">\n<p data-start=\"1201\" data-end=\"1241\">Retraso en la detecci\u00f3n de incidentes.<\/p>\n<\/li>\n<li data-start=\"1242\" data-end=\"1282\">\n<p data-start=\"1244\" data-end=\"1282\">Dificultades en la gesti\u00f3n de cambios.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1284\" data-end=\"1311\"><strong data-start=\"1284\" data-end=\"1311\">Error del operador: 40%<\/strong><\/p>\n<ul data-start=\"1312\" data-end=\"1407\">\n<li data-start=\"1312\" data-end=\"1332\">\n<p data-start=\"1314\" data-end=\"1332\">Simples olvidos.<\/p>\n<\/li>\n<li data-start=\"1333\" data-end=\"1374\">\n<p data-start=\"1335\" data-end=\"1374\">Ausencia de procedimientos adecuados.<\/p>\n<\/li>\n<li data-start=\"1375\" data-end=\"1407\">\n<p data-start=\"1377\" data-end=\"1407\">Errores de copia de seguridad.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1409\" data-end=\"1438\"><strong data-start=\"1409\" data-end=\"1438\">Errores tecnol\u00f3gicos: 20%<\/strong><\/p>\n<ul data-start=\"1439\" data-end=\"1560\">\n<li data-start=\"1439\" data-end=\"1486\">\n<p data-start=\"1441\" data-end=\"1486\">Fallos de hardware o del sistema operativo.<\/p>\n<\/li>\n<li data-start=\"1487\" data-end=\"1526\">\n<p data-start=\"1489\" data-end=\"1526\">Problemas de red e infraestructura.<\/p>\n<\/li>\n<li data-start=\"1527\" data-end=\"1560\">\n<p data-start=\"1529\" data-end=\"1560\">Cortes de suministro el\u00e9ctrico.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1562\" data-end=\"1565\" \/>\n<h2 data-start=\"1567\" data-end=\"1620\"><span class=\"ez-toc-section\" id=\"%C2%A1La_necesidad_de_la_gestion_de_procesos_de_TI\"><\/span><strong data-start=\"1570\" data-end=\"1620\">\u00a1La necesidad de la gesti\u00f3n de procesos de TI!<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"1622\" data-end=\"1770\">Un impresionante <strong data-start=\"1639\" data-end=\"1660\">80% de los fallos<\/strong> provienen de problemas de personas y procesos, y no \u00fanicamente de cuestiones t\u00e9cnicas. Sorprendente, \u00bfverdad?<\/p>\n<h3 data-start=\"1772\" data-end=\"1832\"><span class=\"ez-toc-section\" id=\"Algunos_datos_del_analisis_de_clientes_de_Microsoft\"><\/span><strong data-start=\"1776\" data-end=\"1832\">Algunos datos del an\u00e1lisis de clientes de Microsoft:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul data-start=\"1833\" data-end=\"2060\">\n<li data-start=\"1833\" data-end=\"1869\">\n<p data-start=\"1835\" data-end=\"1869\">48% configuraciones incorrectas.<\/p>\n<\/li>\n<li data-start=\"1870\" data-end=\"1903\">\n<p data-start=\"1872\" data-end=\"1903\">33% problemas de instalaci\u00f3n.<\/p>\n<\/li>\n<li data-start=\"1904\" data-end=\"1940\">\n<p data-start=\"1906\" data-end=\"1940\">67% cambios tras la instalaci\u00f3n.<\/p>\n<\/li>\n<li data-start=\"1941\" data-end=\"1973\">\n<p data-start=\"1943\" data-end=\"1973\">22% operaciones inadecuadas.<\/p>\n<\/li>\n<li data-start=\"1974\" data-end=\"1999\">\n<p data-start=\"1976\" data-end=\"1999\">6% errores conocidos.<\/p>\n<\/li>\n<li data-start=\"2000\" data-end=\"2022\">\n<p data-start=\"2002\" data-end=\"2022\">3% nuevos errores.<\/p>\n<\/li>\n<li data-start=\"2023\" data-end=\"2060\">\n<p data-start=\"2025\" data-end=\"2060\">21% una mezcla de todo lo anterior.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2062\" data-end=\"2065\" \/>\n<h2 data-start=\"2067\" data-end=\"2084\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong data-start=\"2070\" data-end=\"2084\">Conclusi\u00f3n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"2086\" data-end=\"2439\" data-is-last-node=\"\" data-is-only-node=\"\">Aunque el atractivo de la tecnolog\u00eda como soluci\u00f3n m\u00e1gica es fuerte, la realidad es mucho m\u00e1s matizada. Un enfoque hol\u00edstico que combine tecnolog\u00eda, procesos s\u00f3lidos y personal cualificado es la receta ganadora. As\u00ed que, la pr\u00f3xima vez que alguien sugiera simplemente actualizar la tecnolog\u00eda para resolver un problema de TI, \u00a1comp\u00e1rtele esta reflexi\u00f3n!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a1Hola, gente de TI! \u00bfAlguna vez hab\u00e9is o\u00eddo a alguien decir: \u201cArr\u00e9glalo con una herramienta\u201d y os hab\u00e9is preguntado si eso realmente funciona en el mundo de TI? Pues poneos c\u00f3modos, porque vamos a desmitificar esta idea. Lee tambi\u00e9n: La Gu\u00eda Definitiva de ITIL 4 \u00bfPuede la tecnolog\u00eda ser nuestra salvadora? \u00bfRespuesta corta? No.Con el [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9417],"tags":[],"class_list":["post-149523","post","type-post","status-publish","format-standard","hentry","category-itsm-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00bfLa tecnolog\u00eda por s\u00ed sola resuelve los problemas de TI? \u00a1Vamos a investigarlo! - PMG Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/la-tecnologia-por-si-sola-resuelve-los-problemas-de-ti-vamos-a-investigarlo\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfLa tecnolog\u00eda por s\u00ed sola resuelve los problemas de TI? \u00a1Vamos a investigarlo!\" \/>\n<meta property=\"og:description\" content=\"\u00a1Hola, gente de TI! \u00bfAlguna vez hab\u00e9is o\u00eddo a alguien decir: \u201cArr\u00e9glalo con una herramienta\u201d y os hab\u00e9is preguntado si eso realmente funciona en el mundo de TI? 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