{"id":149501,"date":"2024-06-04T11:47:07","date_gmt":"2024-06-04T14:47:07","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/?p=149501"},"modified":"2025-12-19T12:40:40","modified_gmt":"2025-12-19T15:40:40","slug":"clientes-internos-vs-externos-cual-es-la-diferencia-real-en-la-gestion-de-ti","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/es\/clientes-internos-vs-externos-cual-es-la-diferencia-real-en-la-gestion-de-ti\/","title":{"rendered":"Clientes Internos vs. Externos: \u00bfCu\u00e1l es la diferencia real en la Gesti\u00f3n de TI?"},"content":{"rendered":"<p data-start=\"90\" data-end=\"322\">\u00a1Buenas, gente de TI! \u00bfYa hab\u00e9is o\u00eddo los t\u00e9rminos <strong data-start=\"141\" data-end=\"164\">\u201cclientes internos\u201d<\/strong> y <strong data-start=\"167\" data-end=\"190\">\u201cclientes externos\u201d<\/strong> y os hab\u00e9is quedado con dudas? Pues bien, vamos a profundizar en las diferencias entre ambos y entender por qu\u00e9 son tan relevantes.<\/p>\n<p data-start=\"324\" data-end=\"367\"><strong><em data-start=\"324\" data-end=\"367\">Lee tambi\u00e9n: <a href=\"https:\/\/sandbox2.institutopmg.com\/es\/articulos\/itil\/que-es-itil-4-guia-definitiva-de-itil-4\/\">La Gu\u00eda Definitiva de ITIL 4<\/a><\/em><\/strong><\/p>\n<hr data-start=\"369\" data-end=\"372\" \/>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/clientes-internos-vs-externos-cual-es-la-diferencia-real-en-la-gestion-de-ti\/#Clientes_Internos_%C2%A1Todo_queda_en_casa\" >Clientes Internos: \u00a1Todo queda en casa!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/clientes-internos-vs-externos-cual-es-la-diferencia-real-en-la-gestion-de-ti\/#Clientes_Externos_%C2%A1El_corazon_del_negocio\" >Clientes Externos: \u00a1El coraz\u00f3n del negocio!<\/a><\/li><\/ul><\/nav><\/div>\n<h2 data-start=\"374\" data-end=\"420\"><span class=\"ez-toc-section\" id=\"Clientes_Internos_%C2%A1Todo_queda_en_casa\"><\/span><strong data-start=\"377\" data-end=\"420\">Clientes Internos: \u00a1Todo queda en casa!<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"422\" data-end=\"513\"><strong data-start=\"422\" data-end=\"438\">Facturaci\u00f3n:<\/strong><br data-start=\"438\" data-end=\"441\" \/>Se realiza de forma interna. Es como pasar dinero de un bolsillo a otro.<\/p>\n<p data-start=\"515\" data-end=\"648\"><strong data-start=\"515\" data-end=\"532\">Contabilidad:<\/strong><br data-start=\"532\" data-end=\"535\" \/>Seamos sinceros, no siempre es lo m\u00e1s eficiente. Suele ser m\u00e1s una cuesti\u00f3n de control que de c\u00e1lculos complejos.<\/p>\n<p data-start=\"650\" data-end=\"746\"><strong data-start=\"650\" data-end=\"664\">Objetivos:<\/strong><br data-start=\"664\" data-end=\"667\" \/>\u00a1Esp\u00edritu de equipo total! Comparten objetivos y trabajan bajo la misma misi\u00f3n.<\/p>\n<p data-start=\"748\" data-end=\"895\"><strong data-start=\"748\" data-end=\"763\">Compromiso:<\/strong><br data-start=\"763\" data-end=\"766\" \/>\u00a1Participaci\u00f3n m\u00e1xima! Los clientes internos suelen tener mayor influencia en los procesos de planificaci\u00f3n y toma de decisiones.<\/p>\n<p data-start=\"897\" data-end=\"948\"><strong data-start=\"897\" data-end=\"946\">Ejemplos de servicios para clientes internos:<\/strong><\/p>\n<ul data-start=\"949\" data-end=\"1234\">\n<li data-start=\"949\" data-end=\"1018\">\n<p data-start=\"951\" data-end=\"1018\"><strong data-start=\"951\" data-end=\"976\">Servicios de soporte:<\/strong> esa ayuda clave del departamento de TI.<\/p>\n<\/li>\n<li data-start=\"1019\" data-end=\"1090\">\n<p data-start=\"1021\" data-end=\"1090\"><strong data-start=\"1021\" data-end=\"1042\">Atenci\u00f3n interna:<\/strong> resolviendo dudas y necesidades del personal.<\/p>\n<\/li>\n<li data-start=\"1091\" data-end=\"1164\">\n<p data-start=\"1093\" data-end=\"1164\"><strong data-start=\"1093\" data-end=\"1110\">Conectividad:<\/strong> garantizando que todos est\u00e9n en l\u00ednea y conectados.<\/p>\n<\/li>\n<li data-start=\"1165\" data-end=\"1234\">\n<p data-start=\"1167\" data-end=\"1234\"><strong data-start=\"1167\" data-end=\"1186\">Almacenamiento:<\/strong> cuidando y protegiendo esos datos tan valiosos.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1236\" data-end=\"1239\" \/>\n<h2 data-start=\"1241\" data-end=\"1291\"><span class=\"ez-toc-section\" id=\"Clientes_Externos_%C2%A1El_corazon_del_negocio\"><\/span><strong data-start=\"1244\" data-end=\"1291\">Clientes Externos: \u00a1El coraz\u00f3n del negocio!<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"1293\" data-end=\"1379\"><strong data-start=\"1293\" data-end=\"1309\">Facturaci\u00f3n:<\/strong><br data-start=\"1309\" data-end=\"1312\" \/>Aqu\u00ed est\u00e1 el negocio real: dinero real intercambiado por servicios.<\/p>\n<p data-start=\"1381\" data-end=\"1437\"><strong data-start=\"1381\" data-end=\"1398\">Contabilidad:<\/strong><br data-start=\"1398\" data-end=\"1401\" \/>Detallada, exhaustiva y muy precisa.<\/p>\n<p data-start=\"1439\" data-end=\"1552\"><strong data-start=\"1439\" data-end=\"1453\">Objetivos:<\/strong><br data-start=\"1453\" data-end=\"1456\" \/>No siempre est\u00e1n alineados con los tuyos. Al fin y al cabo, cada cliente tiene su propia agenda.<\/p>\n<p data-start=\"1554\" data-end=\"1677\"><strong data-start=\"1554\" data-end=\"1569\">Compromiso:<\/strong><br data-start=\"1569\" data-end=\"1572\" \/>Por lo general, hay menos participaci\u00f3n en la fase de planificaci\u00f3n. \u00a1Esperan que t\u00fa te encargues de eso!<\/p>\n<p data-start=\"1679\" data-end=\"1774\"><strong data-start=\"1679\" data-end=\"1691\">Mejoras:<\/strong><br data-start=\"1691\" data-end=\"1694\" \/>Impulsadas por la necesidad de rentabilidad. Al final, el beneficio es esencial.<\/p>\n<p data-start=\"1776\" data-end=\"1827\"><strong data-start=\"1776\" data-end=\"1825\">Ejemplos de servicios para clientes externos:<\/strong><\/p>\n<ul data-start=\"1828\" data-end=\"2096\">\n<li data-start=\"1828\" data-end=\"1911\">\n<p data-start=\"1830\" data-end=\"1911\"><strong data-start=\"1830\" data-end=\"1867\">Cambios en las formas de entrega:<\/strong> adapt\u00e1ndose a lo que el cliente necesita.<\/p>\n<\/li>\n<li data-start=\"1912\" data-end=\"1963\">\n<p data-start=\"1914\" data-end=\"1963\"><strong data-start=\"1914\" data-end=\"1925\">Plazos:<\/strong> cumpliendo fechas l\u00edmite ajustadas.<\/p>\n<\/li>\n<li data-start=\"1964\" data-end=\"2010\">\n<p data-start=\"1966\" data-end=\"2010\"><strong data-start=\"1966\" data-end=\"1977\">Costes:<\/strong> definiendo el precio adecuado.<\/p>\n<\/li>\n<li data-start=\"2011\" data-end=\"2096\">\n<p data-start=\"2013\" data-end=\"2096\"><strong data-start=\"2013\" data-end=\"2026\">Procesos:<\/strong> las etapas necesarias para garantizar una entrega de servicio fluida.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2098\" data-end=\"2101\" \/>\n<p data-start=\"2103\" data-end=\"2331\" data-is-last-node=\"\" data-is-only-node=\"\">Espero que este desglose os haya resultado \u00fatil. Recuerda: sea interno o externo, <strong data-start=\"2185\" data-end=\"2215\">todo cliente es importante<\/strong>. \u00a1Hasta la pr\u00f3xima, y que vuestros servidores sigan a pleno rendimiento y vuestros clientes siempre satisfechos! \ud83d\ude80<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a1Buenas, gente de TI! \u00bfYa hab\u00e9is o\u00eddo los t\u00e9rminos \u201cclientes internos\u201d y \u201cclientes externos\u201d y os hab\u00e9is quedado con dudas? Pues bien, vamos a profundizar en las diferencias entre ambos y entender por qu\u00e9 son tan relevantes. Lee tambi\u00e9n: La Gu\u00eda Definitiva de ITIL 4 Clientes Internos: \u00a1Todo queda en casa! Facturaci\u00f3n:Se realiza de forma [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9417],"tags":[],"class_list":["post-149501","post","type-post","status-publish","format-standard","hentry","category-itsm-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Clientes Internos vs. Externos: \u00bfCu\u00e1l es la diferencia real en la Gesti\u00f3n de TI? - PMG Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/clientes-internos-vs-externos-cual-es-la-diferencia-real-en-la-gestion-de-ti\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Clientes Internos vs. Externos: \u00bfCu\u00e1l es la diferencia real en la Gesti\u00f3n de TI?\" \/>\n<meta property=\"og:description\" content=\"\u00a1Buenas, gente de TI! \u00bfYa hab\u00e9is o\u00eddo los t\u00e9rminos \u201cclientes internos\u201d y \u201cclientes externos\u201d y os hab\u00e9is quedado con dudas? 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