{"id":149183,"date":"2023-10-31T15:55:40","date_gmt":"2023-10-31T18:55:40","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/?p=149183"},"modified":"2025-12-10T15:26:43","modified_gmt":"2025-12-10T18:26:43","slug":"procesos-de-diseno-del-servicio-service-design","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/es\/procesos-de-diseno-del-servicio-service-design\/","title":{"rendered":"Procesos de Dise\u00f1o del Servicio (Service Design)"},"content":{"rendered":"<p data-start=\"3197\" data-end=\"3512\">La fase de <strong data-start=\"3208\" data-end=\"3248\">Dise\u00f1o del Servicio (Service Design)<\/strong> es una etapa esencial del Ciclo de Vida del Servicio, cuyo objetivo es crear y desarrollar <a href=\"https:\/\/sandbox2.institutopmg.com\/es\/articulos\/itil\/que-es-itil-4-guia-definitiva-de-itil-4\/\">servicios de TI de alta calidad<\/a> alineados con las necesidades del negocio. A continuaci\u00f3n, se presenta un resumen de los procesos de esta fase y la importancia de cada uno.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/procesos-de-diseno-del-servicio-service-design\/#Gestion_de_Niveles_de_Servicio_SLM_%E2%80%93_Service_Level_Management\" >Gesti\u00f3n de Niveles de Servicio (SLM \u2013 Service Level Management)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/procesos-de-diseno-del-servicio-service-design\/#Gestion_del_Catalogo_de_Servicios_SCM_%E2%80%93_Service_Catalog_Management\" >Gesti\u00f3n del Cat\u00e1logo de Servicios (SCM \u2013 Service Catalog Management)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/procesos-de-diseno-del-servicio-service-design\/#Gestion_de_Disponibilidad_AM_%E2%80%93_Availability_Management\" >Gesti\u00f3n de Disponibilidad (AM \u2013 Availability Management)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/procesos-de-diseno-del-servicio-service-design\/#Gestion_de_Seguridad_de_la_Informacion_ISM_%E2%80%93_Information_Security_Management\" >Gesti\u00f3n de Seguridad de la Informaci\u00f3n (ISM \u2013 Information Security Management)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/procesos-de-diseno-del-servicio-service-design\/#Gestion_de_Proveedores_SM_%E2%80%93_Supplier_Management\" >Gesti\u00f3n de Proveedores (SM \u2013 Supplier Management)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/procesos-de-diseno-del-servicio-service-design\/#Gestion_de_Capacidad_CM_%E2%80%93_Capacity_Management\" >Gesti\u00f3n de Capacidad (CM \u2013 Capacity Management)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/procesos-de-diseno-del-servicio-service-design\/#Gestion_de_Continuidad_ITSCM_%E2%80%93_IT_Service_Continuity_Management\" >Gesti\u00f3n de Continuidad (ITSCM \u2013 IT Service Continuity Management)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/procesos-de-diseno-del-servicio-service-design\/#Coordinacion_del_Diseno_Design_Coordination\" >Coordinaci\u00f3n del Dise\u00f1o (Design Coordination)<\/a><\/li><\/ul><\/nav><\/div>\n<h3 data-start=\"3514\" data-end=\"3585\"><span class=\"ez-toc-section\" id=\"Gestion_de_Niveles_de_Servicio_SLM_%E2%80%93_Service_Level_Management\"><\/span><strong data-start=\"3518\" data-end=\"3585\">Gesti\u00f3n de Niveles de Servicio (SLM \u2013 Service Level Management)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-start=\"3586\" data-end=\"3892\">La Gesti\u00f3n de Niveles de Servicio tiene como objetivo definir, negociar y acordar niveles de servicio con clientes y usuarios finales. Se encarga de identificar los requisitos de nivel de servicio, establecer relaciones entre las partes involucradas y garantizar que el nivel acordado se mantenga o mejore.<\/p>\n<h3 data-start=\"3894\" data-end=\"3970\"><span class=\"ez-toc-section\" id=\"Gestion_del_Catalogo_de_Servicios_SCM_%E2%80%93_Service_Catalog_Management\"><\/span><strong data-start=\"3898\" data-end=\"3970\">Gesti\u00f3n del Cat\u00e1logo de Servicios (SCM \u2013 Service Catalog Management)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-start=\"3971\" data-end=\"4270\">La Gesti\u00f3n del Cat\u00e1logo de Servicios desarrolla, publica y mantiene el <strong data-start=\"4042\" data-end=\"4067\">Cat\u00e1logo de Servicios<\/strong>, una lista completa de todos los servicios ofrecidos por la organizaci\u00f3n de TI. Proporciona informaci\u00f3n detallada sobre cada servicio, como requisitos de nivel de servicio, precio y opciones de soporte.<\/p>\n<h3 data-start=\"4272\" data-end=\"4336\"><span class=\"ez-toc-section\" id=\"Gestion_de_Disponibilidad_AM_%E2%80%93_Availability_Management\"><\/span><strong data-start=\"4276\" data-end=\"4336\">Gesti\u00f3n de Disponibilidad (AM \u2013 Availability Management)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-start=\"4337\" data-end=\"4601\">La Gesti\u00f3n de Disponibilidad identifica y satisface los requisitos de disponibilidad de los servicios de TI. Asegura que los servicios est\u00e9n disponibles cuando se necesiten, reduciendo el tiempo de inactividad no planificado y mejorando la continuidad del negocio.<\/p>\n<h3 data-start=\"4603\" data-end=\"4689\"><span class=\"ez-toc-section\" id=\"Gestion_de_Seguridad_de_la_Informacion_ISM_%E2%80%93_Information_Security_Management\"><\/span><strong data-start=\"4607\" data-end=\"4689\">Gesti\u00f3n de Seguridad de la Informaci\u00f3n (ISM \u2013 Information Security Management)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-start=\"4690\" data-end=\"4934\">La Gesti\u00f3n de Seguridad de la Informaci\u00f3n establece y mantiene pol\u00edticas y controles efectivos para proteger la informaci\u00f3n de la organizaci\u00f3n. Gestiona los riesgos de seguridad y garantiza que los controles aplicados sean adecuados y eficaces.<\/p>\n<h3 data-start=\"4936\" data-end=\"4993\"><span class=\"ez-toc-section\" id=\"Gestion_de_Proveedores_SM_%E2%80%93_Supplier_Management\"><\/span><strong data-start=\"4940\" data-end=\"4993\">Gesti\u00f3n de Proveedores (SM \u2013 Supplier Management)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-start=\"4994\" data-end=\"5176\">La Gesti\u00f3n de Proveedores garantiza que el proveedor entregue el valor contratado. Gestiona la relaci\u00f3n con los proveedores, eval\u00faa su rendimiento y administra los riesgos asociados.<\/p>\n<h3 data-start=\"5178\" data-end=\"5233\"><span class=\"ez-toc-section\" id=\"Gestion_de_Capacidad_CM_%E2%80%93_Capacity_Management\"><\/span><strong data-start=\"5182\" data-end=\"5233\">Gesti\u00f3n de Capacidad (CM \u2013 Capacity Management)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-start=\"5234\" data-end=\"5466\">La Gesti\u00f3n de Capacidad identifica y satisface los requisitos de capacidad de los servicios de TI. Asegura que la capacidad de los servicios se ajuste correctamente, evitando tanto la infrautilizaci\u00f3n como la sobrecarga de recursos.<\/p>\n<h3 data-start=\"5468\" data-end=\"5541\"><span class=\"ez-toc-section\" id=\"Gestion_de_Continuidad_ITSCM_%E2%80%93_IT_Service_Continuity_Management\"><\/span><strong data-start=\"5472\" data-end=\"5541\">Gesti\u00f3n de Continuidad (ITSCM \u2013 IT Service Continuity Management)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-start=\"5542\" data-end=\"5876\">La Gesti\u00f3n de Continuidad de los Servicios de TI apoya la <strong data-start=\"5600\" data-end=\"5644\">Gesti\u00f3n de Continuidad del Negocio (BCM)<\/strong>, asegurando que los servicios de TI est\u00e9n disponibles en caso de interrupciones o desastres. Incluye la planificaci\u00f3n, las pruebas y la implementaci\u00f3n de planes de continuidad para restaurar los servicios de manera r\u00e1pida y eficaz.<\/p>\n<h3 data-start=\"5878\" data-end=\"5931\"><span class=\"ez-toc-section\" id=\"Coordinacion_del_Diseno_Design_Coordination\"><\/span><strong data-start=\"5882\" data-end=\"5931\">Coordinaci\u00f3n del Dise\u00f1o (Design Coordination)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-start=\"5932\" data-end=\"6195\">La Coordinaci\u00f3n del Dise\u00f1o garantiza que todos los procesos de la fase de Dise\u00f1o del Servicio se ejecuten de manera integrada y coordinada, evitando fallos de comunicaci\u00f3n y asegurando que las actividades se completen dentro del tiempo y presupuesto establecidos.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La fase de Dise\u00f1o del Servicio (Service Design) es una etapa esencial del Ciclo de Vida del Servicio, cuyo objetivo es crear y desarrollar servicios de TI de alta calidad alineados con las necesidades del negocio. A continuaci\u00f3n, se presenta un resumen de los procesos de esta fase y la importancia de cada uno. Gesti\u00f3n [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3074],"tags":[],"class_list":["post-149183","post","type-post","status-publish","format-standard","hentry","category-articulos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Procesos de Dise\u00f1o del Servicio (Service Design) - PMG Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/procesos-de-diseno-del-servicio-service-design\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Procesos de Dise\u00f1o del Servicio (Service Design)\" \/>\n<meta property=\"og:description\" content=\"La fase de Dise\u00f1o del Servicio (Service Design) es una etapa esencial del Ciclo de Vida del Servicio, cuyo objetivo es crear y desarrollar servicios de TI de alta calidad alineados con las necesidades del negocio. 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A continuaci\u00f3n, se presenta un resumen de los procesos de esta fase y la importancia de cada uno. 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