{"id":152876,"date":"2024-11-15T22:46:42","date_gmt":"2024-11-16T01:46:42","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/curso-online\/itil4-practitioner-service-request-management\/"},"modified":"2026-03-19T08:37:34","modified_gmt":"2026-03-19T11:37:34","slug":"itil4-practitioner-service-request-management","status":"publish","type":"curso-online","link":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-practitioner-service-request-management\/","title":{"rendered":"ITIL4\u00ae Practitioner: Service Request Management"},"content":{"rendered":"<p>La capacitaci\u00f3n ITIL 4 Practitioner: Service Request Management fue desarrollada para los profesionales de TI que desean respaldar la calidad acordada de un servicio, manejando todas las peticiones de servicio predefinidas e iniciadas por el usuario de manera eficaz y f\u00e1cil de usar.<\/p>\n<p><strong>Esta capacitaci\u00f3n te ayudar\u00e1 a:<\/strong><\/p>\n<ul>\n<li>Establecer est\u00e1ndares y m\u00e9todos de trabajo claros y estructurados<\/li>\n<li>Reducir los costos asociados al tratamiento y cumplimiento de peticiones<\/li>\n<li>Alcanzar expectativas de cumplimiento realistas y niveles m\u00e1s altos de satisfacci\u00f3n del usuario<\/li>\n<li>Cumplir con los SLAs con los consumidores de servicios<\/li>\n<li>Mejorar la posici\u00f3n o reputaci\u00f3n ante el consumidor del servicio debido a una mayor calidad del servicio y expectativas claras del usuario<\/li>\n<li>Medir, evaluar y desarrollar la capacidad de la pr\u00e1ctica de Gesti\u00f3n de Peticiones de Servicio en tu organizaci\u00f3n utilizando el Modelo de Madurez de ITIL.<\/li>\n<\/ul>\n","protected":false},"featured_media":152877,"comment_status":"open","ping_status":"closed","template":"","_formacao-curso-online":[10694,10699],"class_list":["post-152876","curso-online","type-curso-online","status-publish","has-post-thumbnail","hentry","_formacao-curso-online-formacao-completa-es","_formacao-curso-online-practitioner-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL4\u00ae Practitioner: Service Request Management - PMG Academy<\/title>\n<meta name=\"description\" content=\"Curso Oficial de Axelos preparatorio para el examen de certificaci\u00f3n ITIL 4\u00ae Practitioner: Service Request Management. 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