{"id":152125,"date":"2025-07-26T14:36:41","date_gmt":"2025-07-26T17:36:41","guid":{"rendered":"https:\/\/www.pmgacademy.com\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/"},"modified":"2026-03-19T08:33:10","modified_gmt":"2026-03-19T11:33:10","slug":"itil4-specialist-drive-stakeholder-value-dsv","status":"publish","type":"curso-online","link":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/","title":{"rendered":"ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0&#8211; DSV"},"content":{"rendered":"<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">La capacitaci\u00f3n\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">ITIL 4 Specialist: Drive Stakeholder Value (DSV)<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0se centra en el\u00a0<\/span><span class=\"ng-star-inserted\">Customer Journey<\/span><span class=\"ng-star-inserted\">\u00a0(viaje del cliente), la experiencia de los\u00a0<\/span><span class=\"ng-star-inserted\">stakeholders<\/span><span class=\"ng-star-inserted\">\u00a0y la cocreaci\u00f3n de valor a trav\u00e9s de servicios digitales. Proporciona orientaci\u00f3n pr\u00e1ctica sobre c\u00f3mo involucrar, interactuar y garantizar valor para clientes, usuarios, proveedores y socios en todas las fases de la relaci\u00f3n.<\/span><\/p>\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Este es uno de los m\u00f3dulos intermedios de ITIL 4 Managing Professional e ITIL 4 Master, y profundiza el conocimiento iniciado en ITIL Foundation, explorando c\u00f3mo las organizaciones contribuyen activamente a experiencias de servicio efectivas.<\/span><\/p>\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Esta capacitaci\u00f3n cubre temas esenciales como el dise\u00f1o del\u00a0<\/span><span class=\"ng-star-inserted\">Customer Journey<\/span><span class=\"ng-star-inserted\">, gesti\u00f3n de la demanda, SLAs,\u00a0<\/span><span class=\"ng-star-inserted\">onboarding<\/span><span class=\"ng-star-inserted\">, compromiso continuo (<\/span><span class=\"ng-star-inserted\">engagement<\/span><span class=\"ng-star-inserted\">), cocreaci\u00f3n y\u00a0<\/span><span class=\"ng-star-inserted\">offboarding<\/span><span class=\"ng-star-inserted\">.<\/span><\/p>\n<p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Esta capacitaci\u00f3n le ayudar\u00e1 a:<\/span><\/strong><\/p>\n<ul>\n<li>Entender y mejorar el Customer Journey<\/li>\n<li>Construir relaciones efectivas con los stakeholders<\/li>\n<li>Gestionar expectativas y acuerdos de servicio<\/li>\n<li>Facilitar el onboarding y offboarding de clientes y usuarios<\/li>\n<li>Aumentar el valor entregado a trav\u00e9s del compromiso continuo<\/li>\n<li>Utilizar pr\u00e1cticas como Design Thinking, CX (Experiencia del Cliente) y gesti\u00f3n de la experiencia<\/li>\n<li>Aplicar principios de marketing, ventas, relaciones y comunicaci\u00f3n en el contexto de los servicios de TI<\/li>\n<\/ul>\n","protected":false},"featured_media":152126,"comment_status":"open","ping_status":"closed","template":"","_formacao-curso-online":[10690,10691],"combo":[],"class_list":["post-152125","curso-online","type-curso-online","status-publish","has-post-thumbnail","hentry","_formacao-curso-online-itil-4-es","_formacao-curso-online-specialist-es"],"acf":[],"_links":{"self":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/curso-online\/152125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/curso-online"}],"about":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/types\/curso-online"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/comments?post=152125"}],"version-history":[{"count":2,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/curso-online\/152125\/revisions"}],"predecessor-version":[{"id":152159,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/curso-online\/152125\/revisions\/152159"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/media\/152126"}],"wp:attachment":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/media?parent=152125"}],"wp:term":[{"taxonomy":"_formacao-curso-online","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/_formacao-curso-online?post=152125"},{"taxonomy":"combo","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/combo?post=152125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}