{"id":152125,"date":"2025-07-26T14:36:41","date_gmt":"2025-07-26T17:36:41","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/"},"modified":"2026-03-19T08:33:10","modified_gmt":"2026-03-19T11:33:10","slug":"itil4-specialist-drive-stakeholder-value-dsv","status":"publish","type":"curso-online","link":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/","title":{"rendered":"ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0&#8211; DSV"},"content":{"rendered":"<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">La capacitaci\u00f3n\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">ITIL 4 Specialist: Drive Stakeholder Value (DSV)<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0se centra en el\u00a0<\/span><span class=\"ng-star-inserted\">Customer Journey<\/span><span class=\"ng-star-inserted\">\u00a0(viaje del cliente), la experiencia de los\u00a0<\/span><span class=\"ng-star-inserted\">stakeholders<\/span><span class=\"ng-star-inserted\">\u00a0y la cocreaci\u00f3n de valor a trav\u00e9s de servicios digitales. Proporciona orientaci\u00f3n pr\u00e1ctica sobre c\u00f3mo involucrar, interactuar y garantizar valor para clientes, usuarios, proveedores y socios en todas las fases de la relaci\u00f3n.<\/span><\/p>\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Este es uno de los m\u00f3dulos intermedios de ITIL 4 Managing Professional e ITIL 4 Master, y profundiza el conocimiento iniciado en ITIL Foundation, explorando c\u00f3mo las organizaciones contribuyen activamente a experiencias de servicio efectivas.<\/span><\/p>\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Esta capacitaci\u00f3n cubre temas esenciales como el dise\u00f1o del\u00a0<\/span><span class=\"ng-star-inserted\">Customer Journey<\/span><span class=\"ng-star-inserted\">, gesti\u00f3n de la demanda, SLAs,\u00a0<\/span><span class=\"ng-star-inserted\">onboarding<\/span><span class=\"ng-star-inserted\">, compromiso continuo (<\/span><span class=\"ng-star-inserted\">engagement<\/span><span class=\"ng-star-inserted\">), cocreaci\u00f3n y\u00a0<\/span><span class=\"ng-star-inserted\">offboarding<\/span><span class=\"ng-star-inserted\">.<\/span><\/p>\n<p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">Esta capacitaci\u00f3n le ayudar\u00e1 a:<\/span><\/strong><\/p>\n<ul>\n<li>Entender y mejorar el Customer Journey<\/li>\n<li>Construir relaciones efectivas con los stakeholders<\/li>\n<li>Gestionar expectativas y acuerdos de servicio<\/li>\n<li>Facilitar el onboarding y offboarding de clientes y usuarios<\/li>\n<li>Aumentar el valor entregado a trav\u00e9s del compromiso continuo<\/li>\n<li>Utilizar pr\u00e1cticas como Design Thinking, CX (Experiencia del Cliente) y gesti\u00f3n de la experiencia<\/li>\n<li>Aplicar principios de marketing, ventas, relaciones y comunicaci\u00f3n en el contexto de los servicios de TI<\/li>\n<\/ul>\n","protected":false},"featured_media":152126,"comment_status":"open","ping_status":"closed","template":"","_formacao-curso-online":[10690,10691],"class_list":["post-152125","curso-online","type-curso-online","status-publish","has-post-thumbnail","hentry","_formacao-curso-online-itil-4-es","_formacao-curso-online-specialist-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0- DSV - PMG Academy<\/title>\n<meta name=\"description\" content=\"Curso Oficial de preparaci\u00f3n de Axelos para el examen de certificaci\u00f3n ITIL 4\u00ae Specialist: Drive Stakeholder Value - DSV. Esta certificaci\u00f3n es una de las versiones Especialistas de ITIL enfocada en la entrega...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0- DSV\" \/>\n<meta property=\"og:description\" content=\"Curso Oficial de preparaci\u00f3n de Axelos para el examen de certificaci\u00f3n ITIL 4\u00ae Specialist: Drive Stakeholder Value - DSV. Esta certificaci\u00f3n es una de las versiones Especialistas de ITIL enfocada en la entrega...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/\" \/>\n<meta property=\"og:site_name\" content=\"PMG Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-19T11:33:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2025\/07\/26143604\/Badge-ITIL4DSV-Drive-Stakeholder-Value.png\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/\",\"name\":\"ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0- DSV - PMG Academy\",\"isPartOf\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2025\/07\/26143604\/Badge-ITIL4DSV-Drive-Stakeholder-Value.png\",\"datePublished\":\"2025-07-26T17:36:41+00:00\",\"dateModified\":\"2026-03-19T11:33:10+00:00\",\"description\":\"Curso Oficial de preparaci\u00f3n de Axelos para el examen de certificaci\u00f3n ITIL 4\u00ae Specialist: Drive Stakeholder Value - DSV. Esta certificaci\u00f3n es una de las versiones Especialistas de ITIL enfocada en la entrega...\",\"breadcrumb\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/#primaryimage\",\"url\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2025\/07\/26143604\/Badge-ITIL4DSV-Drive-Stakeholder-Value.png\",\"contentUrl\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2025\/07\/26143604\/Badge-ITIL4DSV-Drive-Stakeholder-Value.png\",\"width\":720,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Curso Online\",\"item\":\"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0&#8211; DSV\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#website\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/es\/\",\"name\":\"PMG Academy\",\"description\":\"Seu portal de estudos de ITSM, Cyber, EGIT e Projetos \u00c1geis\",\"publisher\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sandbox2.institutopmg.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#organization\",\"name\":\"PMG Academy\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/es\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png\",\"contentUrl\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png\",\"width\":6964,\"height\":2938,\"caption\":\"PMG Academy\"},\"image\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0- DSV - PMG Academy","description":"Curso Oficial de preparaci\u00f3n de Axelos para el examen de certificaci\u00f3n ITIL 4\u00ae Specialist: Drive Stakeholder Value - DSV. Esta certificaci\u00f3n es una de las versiones Especialistas de ITIL enfocada en la entrega...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/","og_locale":"es_ES","og_type":"article","og_title":"ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0- DSV","og_description":"Curso Oficial de preparaci\u00f3n de Axelos para el examen de certificaci\u00f3n ITIL 4\u00ae Specialist: Drive Stakeholder Value - DSV. Esta certificaci\u00f3n es una de las versiones Especialistas de ITIL enfocada en la entrega...","og_url":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/","og_site_name":"PMG Academy","article_publisher":"https:\/\/www.facebook.com\/PMG.Academy.Brasil","article_modified_time":"2026-03-19T11:33:10+00:00","og_image":[{"width":720,"height":720,"url":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2025\/07\/26143604\/Badge-ITIL4DSV-Drive-Stakeholder-Value.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/","url":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/","name":"ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0- DSV - PMG Academy","isPartOf":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/#primaryimage"},"image":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/#primaryimage"},"thumbnailUrl":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2025\/07\/26143604\/Badge-ITIL4DSV-Drive-Stakeholder-Value.png","datePublished":"2025-07-26T17:36:41+00:00","dateModified":"2026-03-19T11:33:10+00:00","description":"Curso Oficial de preparaci\u00f3n de Axelos para el examen de certificaci\u00f3n ITIL 4\u00ae Specialist: Drive Stakeholder Value - DSV. Esta certificaci\u00f3n es una de las versiones Especialistas de ITIL enfocada en la entrega...","breadcrumb":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/#primaryimage","url":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2025\/07\/26143604\/Badge-ITIL4DSV-Drive-Stakeholder-Value.png","contentUrl":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2025\/07\/26143604\/Badge-ITIL4DSV-Drive-Stakeholder-Value.png","width":720,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Curso Online","item":"https:\/\/sandbox2.institutopmg.com\/es\/curso-online\/"},{"@type":"ListItem","position":2,"name":"ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0&#8211; DSV"}]},{"@type":"WebSite","@id":"https:\/\/sandbox2.institutopmg.com\/es\/#website","url":"https:\/\/sandbox2.institutopmg.com\/es\/","name":"PMG Academy","description":"Seu portal de estudos de ITSM, Cyber, EGIT e Projetos \u00c1geis","publisher":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sandbox2.institutopmg.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/sandbox2.institutopmg.com\/es\/#organization","name":"PMG Academy","url":"https:\/\/sandbox2.institutopmg.com\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/logo\/image\/","url":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png","contentUrl":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png","width":6964,"height":2938,"caption":"PMG Academy"},"image":{"@id":"https:\/\/sandbox2.institutopmg.com\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PMG.Academy.Brasil"]}]}},"_links":{"self":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/curso-online\/152125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/curso-online"}],"about":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/types\/curso-online"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/comments?post=152125"}],"version-history":[{"count":2,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/curso-online\/152125\/revisions"}],"predecessor-version":[{"id":152159,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/curso-online\/152125\/revisions\/152159"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/media\/152126"}],"wp:attachment":[{"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/media?parent=152125"}],"wp:term":[{"taxonomy":"_formacao-curso-online","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/es\/wp-json\/wp\/v2\/_formacao-curso-online?post=152125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}