{"id":152856,"date":"2026-03-10T09:01:56","date_gmt":"2026-03-10T12:01:56","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/?p=152856"},"modified":"2026-03-18T13:10:26","modified_gmt":"2026-03-18T16:10:26","slug":"collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/","title":{"rendered":"Collaborate and Promote Visibility in ITIL 5: Breaking Down Silos to Drive Value"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In the modern technology landscape, where complexity and speed are the norm, working in isolation is a recipe for failure. <a href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-version-5-launch-official-information-pmg-academy\/\">With the launch of ITIL 5<\/a>, the &#8220;Collaborate and promote visibility&#8221; guiding principle takes on even greater strategic importance. It is not just about &#8220;teamwork&#8221;; it is about ensuring that initiatives have the right support, remain relevant, and deliver long-term results through transparency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you are an IT manager, a Product Owner, or seeking the <a href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-version-5-launch-official-information-pmg-academy\/\">Foundation certification<\/a>, understanding how to apply this principle within the Value System is what will separate mere task-execution from true value co-creation.<\/span><\/p>\n<p><strong>Read also: <a href=\"https:\/\/sandbox2.institutopmg.com\/en\/articles\/itil\/the-definitive-guide-to-itil-version-5-foundation\/\">The Definitive Guide to ITIL 5<\/a><\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/#What_Does_%E2%80%9CCollaborate_and_Promote_Visibility%E2%80%9D_Mean_in_ITIL_5\" >What Does &#8220;Collaborate and Promote Visibility&#8221; Mean in ITIL 5?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/#Breaking_Down_Organizational_Silos\" >Breaking Down Organizational Silos<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/#Who_Should_You_Collaborate_With\" >Who Should You Collaborate With?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/#The_Importance_of_Visibility_in_the_Workflow\" >The Importance of Visibility in the Workflow<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/#The_Role_of_Artificial_Intelligence_in_Collaboration\" >The Role of Artificial Intelligence in Collaboration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/#Practical_Tips_for_Applying_the_Principle\" >Practical Tips for Applying the Principle<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/#Conclusion_Transforming_Your_Governance_with_ITIL_5\" >Conclusion: Transforming Your Governance with ITIL 5<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_Does_%E2%80%9CCollaborate_and_Promote_Visibility%E2%80%9D_Mean_in_ITIL_5\"><\/span><b>What Does &#8220;Collaborate and Promote Visibility&#8221; Mean in ITIL 5?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Collaboration means working together across all stakeholder groups to achieve a common goal. In ITIL 5, this goes beyond the boundaries of the IT department. It involves customers, users, suppliers, and other business areas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Visibility, in turn, is the necessary complement to collaboration. When work and its results are hidden, people lose interest or stop prioritizing what truly matters. ITIL 5 emphasizes that without visibility, the risk of making decisions based on assumptions\u2014rather than data\u2014increases drastically.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Breaking_Down_Organizational_Silos\"><\/span><b>Breaking Down Organizational Silos<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">One of the greatest obstacles to efficiency is &#8220;siloed activity.&#8221; Silos occur when business units or functions are prevented from collaborating due to structural or behavioral causes. This leads to rigid workflows and communication breakdowns.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To break these barriers, ITIL 5 suggests the joint application of other principles, such as &#8220;Focus on value&#8221; and &#8220;Think and work holistically.&#8221; By understanding that the Value Chain depends on the integration of everyone involved, the organization begins to act as a single organism.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Who_Should_You_Collaborate_With\"><\/span><b>Who Should You Collaborate With?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Identifying the right stakeholders is the first step. Essential collaboration examples include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customers:<\/b><span style=\"font-weight: 400;\"> The most obvious group, as they ensure the product solves real-world problems.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Suppliers:<\/b><span style=\"font-weight: 400;\"> Collaborating on requirement definitions avoids waste and contract failures.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Internal Teams (SRE, Dev, Ops):<\/b><span style=\"font-weight: 400;\"> Collaboration between technical teams ensures the digital product is manageable throughout its entire lifecycle.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"The_Importance_of_Visibility_in_the_Workflow\"><\/span><b>The Importance of Visibility in the Workflow<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When stakeholders lack clarity regarding workload or the progress of an initiative, the perception that &#8220;nothing is being done&#8221; spreads. This leads to poor decision-making, disengagement, and low adoption of the delivered solutions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To avoid this, organizations adopting ITIL 5 must:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Visualize work in progress:<\/b><span style=\"font-weight: 400;\"> Use tools like Kanban boards and real-time dashboards.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Identify bottlenecks:<\/b><span style=\"font-weight: 400;\"> Make it visible where work is stalled or where there is excess capacity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Eliminate waste:<\/b><span style=\"font-weight: 400;\"> You can only remove what does not add value if you can see the complete flow.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"The_Role_of_Artificial_Intelligence_in_Collaboration\"><\/span><b>The Role of Artificial Intelligence in Collaboration<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As an AI-native framework, ITIL 5 highlights how Artificial Intelligence can enhance this principle. AI-driven collaboration platforms help break down information silos automatically, ensuring that knowledge is shared proactively across teams.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI can highlight relevant insights, risks, and critical updates to the right people at the right time, increasing organizational visibility and facilitating cross-functional collaboration without the need for endless meetings.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Practical_Tips_for_Applying_the_Principle\"><\/span><b>Practical Tips for Applying the Principle<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To successfully apply the &#8220;Collaborate and promote visibility&#8221; principle in ITIL 5, consider these pragmatic guidelines:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Collaboration does not mean consensus:<\/b><span style=\"font-weight: 400;\"> Do not try to make everyone happy all the time. Seeking absolute consensus can lead to paralysis. The focus should be on value, not unanimous approval.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Communicate so the audience hears you:<\/b><span style=\"font-weight: 400;\"> Use the right method and message for each audience. An executive needs strategic visibility; a developer needs technical visibility.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Decisions only on visible data:<\/b><span style=\"font-weight: 400;\"> Making decisions without data is risky. If something is important to the business, make the data visible before acting.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion_Transforming_Your_Governance_with_ITIL_5\"><\/span><b>Conclusion: Transforming Your Governance with ITIL 5<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Mastering the art of collaboration and providing visibility into work is what transforms IT into a strategic business partner. By adopting these practices, you ensure that your Value System is resilient, transparent, and focused on what truly matters.<\/span><\/p>\n<p><b>Ready to dive deeper into ITIL 5 changes and learn how to apply these concepts in practice to accelerate your career?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Explore the courses at <\/span><b>PMG Academy<\/b><span style=\"font-weight: 400;\">. Our training programs are designed by experts to transform your technical knowledge into market authority.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Have you faced problems due to a lack of visibility in your projects? Share your experience below and let\u2019s exchange ideas on how ITIL 5 can help!<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the modern technology landscape, where complexity and speed are the norm, working in isolation is a recipe for failure. With the launch of ITIL 5, the &#8220;Collaborate and promote visibility&#8221; guiding principle takes on even greater strategic importance. It is not just about &#8220;teamwork&#8221;; it is about ensuring that initiatives have the right support, [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8074],"tags":[],"class_list":["post-152856","post","type-post","status-publish","format-standard","hentry","category-itil"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Collaborate and Promote Visibility in ITIL 5: Breaking Down Silos to Drive Value - PMG Academy<\/title>\n<meta name=\"description\" content=\"With the launch of ITIL 5, the &quot;Collaborate and promote visibility&quot; guiding principle takes on even greater strategic importance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Collaborate and Promote Visibility in ITIL 5: Breaking Down Silos to Drive Value\" \/>\n<meta property=\"og:description\" content=\"With the launch of ITIL 5, the &quot;Collaborate and promote visibility&quot; guiding principle takes on even greater strategic importance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/\" \/>\n<meta property=\"og:site_name\" content=\"PMG Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/adriano.martinsantonio\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-10T12:01:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-18T16:10:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2021\/02\/23190406\/cropped-Asset-1%40azul-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Adriano Martins Antonio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adriano Martins Antonio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/\"},\"author\":{\"name\":\"Adriano Martins Antonio\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7\"},\"headline\":\"Collaborate and Promote Visibility in ITIL 5: Breaking Down Silos to Drive Value\",\"datePublished\":\"2026-03-10T12:01:56+00:00\",\"dateModified\":\"2026-03-18T16:10:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/\"},\"wordCount\":714,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#organization\"},\"articleSection\":[\"ITIL\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/en\/collaborate-and-promote-visibility-in-itil-5-breaking-down-silos-to-drive-value\/\",\"name\":\"Collaborate and Promote Visibility in ITIL 5: Breaking Down Silos to Drive Value - 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