{"id":150273,"date":"2026-02-03T17:29:58","date_gmt":"2026-02-03T20:29:58","guid":{"rendered":"https:\/\/www.pmgacademy.com\/?p=150273"},"modified":"2026-02-12T15:50:33","modified_gmt":"2026-02-12T18:50:33","slug":"what-to-call-itil-version-5-and-what-actually-changes","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/articles\/itil\/what-to-call-itil-version-5-and-what-actually-changes\/","title":{"rendered":"What to Call ITIL (Version 5) \u2014 and What Actually Changes"},"content":{"rendered":"<p data-start=\"168\" data-end=\"310\">Hey there! If you work with technology or management, you\u2019ve definitely heard the news: <a href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-version-5-launch-official-information-pmg-academy\/\"><strong data-start=\"256\" data-end=\"270\">PeopleCert<\/strong> has just launched <strong data-start=\"289\" data-end=\"309\">ITIL (Version 5)<\/strong>.<\/a><\/p>\n<p data-start=\"312\" data-end=\"534\">But before we talk about what changes in the content, let\u2019s clear up the doubt that\u2019s puzzling agilists and service managers alike: after all, what should we call this new phase? Is it <em data-start=\"497\" data-end=\"505\">ITIL 5<\/em>? <em data-start=\"507\" data-end=\"515\">ITILv5<\/em>? <em data-start=\"517\" data-end=\"533\">ITIL Version 5<\/em>?<\/p>\n<p data-start=\"536\" data-end=\"637\">If you want to stay informed (and avoid embarrassment in your next governance meeting), come with me!<\/p>\n<p data-start=\"639\" data-end=\"682\"><strong>Also read: <a href=\"https:\/\/sandbox2.institutopmg.com\/en\/articles\/itil\/the-definitive-guide-to-itil-version-5-foundation\/\">The Definitive Guide to ITIL 5<\/a><\/strong><\/p>\n<hr data-start=\"684\" data-end=\"687\" \/>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/articles\/itil\/what-to-call-itil-version-5-and-what-actually-changes\/#The_official_name_ITIL_Version_5\" >The official name: ITIL (Version 5)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/articles\/itil\/what-to-call-itil-version-5-and-what-actually-changes\/#What_really_changes_beyond_the_name\" >What really changes (beyond the name)?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/articles\/itil\/what-to-call-itil-version-5-and-what-actually-changes\/#What_about_my_ITIL_4_certification\" >What about my ITIL 4 certification?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/articles\/itil\/what-to-call-itil-version-5-and-what-actually-changes\/#Next_steps\" >Next steps<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/articles\/itil\/what-to-call-itil-version-5-and-what-actually-changes\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 data-start=\"689\" data-end=\"727\"><span class=\"ez-toc-section\" id=\"The_official_name_ITIL_Version_5\"><\/span>The official name: ITIL (Version 5)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"729\" data-end=\"909\">Unlike the transition from v3 to ITIL 4, where the number \u201c4\u201d symbolized the Fourth Industrial Revolution, the naming this time is more direct and structured: <strong data-start=\"888\" data-end=\"908\">ITIL (Version 5)<\/strong>.<\/p>\n<p data-start=\"911\" data-end=\"1071\">In official <strong data-start=\"923\" data-end=\"937\">PeopleCert<\/strong> communications, you will see the term written exactly like this, often with \u201cVersion 5\u201d in parentheses or placed just below the logo.<\/p>\n<p data-start=\"1073\" data-end=\"1384\">Why not simply \u201cITIL 5\u201d? The idea is to reinforce that ITIL is now a living ecosystem. Version 5 is not a reboot, but an AI-native, complexity-ready evolution. It incorporates what already worked in ITIL 4 (such as the Value System and the Guiding Principles) and raises the bar for today\u2019s environment.<\/p>\n<hr data-start=\"1386\" data-end=\"1389\" \/>\n<h2 data-start=\"1391\" data-end=\"1432\"><span class=\"ez-toc-section\" id=\"What_really_changes_beyond_the_name\"><\/span>What really changes (beyond the name)?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"1434\" data-end=\"1500\">If I had to summarize Version 5 into three pillars, they would be:<\/p>\n<p data-start=\"1502\" data-end=\"1645\"><strong data-start=\"1502\" data-end=\"1516\">AI-Native:<\/strong> It\u2019s no longer about \u201chow to use AI to help with tickets.\u201d It\u2019s about managing services in a world where AI is part of the team.<\/p>\n<p data-start=\"1647\" data-end=\"1790\"><strong data-start=\"1647\" data-end=\"1676\">Digital Experience Focus:<\/strong> The emphasis shifts from \u201ctechnical process\u201d to how the stakeholder (customer, user, or sponsor) perceives value.<\/p>\n<p data-start=\"1792\" data-end=\"1997\"><strong data-start=\"1792\" data-end=\"1818\">Complexity Management:<\/strong> ITIL now fully embraces the fact that not everything is linear. It introduces concepts from Complexity Thinking to help decide what to do when the cookbook approach doesn\u2019t work.<\/p>\n<hr data-start=\"1999\" data-end=\"2002\" \/>\n<h2 data-start=\"2004\" data-end=\"2042\"><span class=\"ez-toc-section\" id=\"What_about_my_ITIL_4_certification\"><\/span>What about my ITIL 4 certification?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"2044\" data-end=\"2230\">Relax \u2014 no need to tear up your certificate! <strong data-start=\"2089\" data-end=\"2103\">PeopleCert<\/strong> has been very clear: <strong data-start=\"2125\" data-end=\"2146\">ITIL 4 Foundation<\/strong> continues to be recognized as a prerequisite for the advanced modules of Version 5.<\/p>\n<ul data-start=\"2232\" data-end=\"2488\">\n<li data-start=\"2232\" data-end=\"2310\">\n<p data-start=\"2234\" data-end=\"2310\">Have ITIL 4 Foundation? You\u2019re already halfway to the new specializations.<\/p>\n<\/li>\n<li data-start=\"2311\" data-end=\"2488\">\n<p data-start=\"2313\" data-end=\"2488\">Have ITIL v3? That\u2019s a bigger leap. The official recommendation is to update directly to <strong data-start=\"2402\" data-end=\"2433\">ITIL (Version 5) Foundation<\/strong> to understand the new AI and digital product concepts.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2490\" data-end=\"2493\" \/>\n<h2 data-start=\"2495\" data-end=\"2508\"><span class=\"ez-toc-section\" id=\"Next_steps\"><\/span>Next steps<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"2510\" data-end=\"2706\">The qualification scheme is now organized into clear streams such as <strong data-start=\"2579\" data-end=\"2604\">ITIL Practice Manager<\/strong>, <strong data-start=\"2606\" data-end=\"2631\">Managing Professional<\/strong>, and <strong data-start=\"2637\" data-end=\"2657\">Strategic Leader<\/strong>, all crowned by the prestigious <strong data-start=\"2690\" data-end=\"2705\">ITIL Master<\/strong>.<\/p>\n<p data-start=\"2708\" data-end=\"2838\">The big highlight on the path to the top is the <strong data-start=\"2756\" data-end=\"2779\">ITIL Transformation<\/strong> module, now positioned as the \u201cheart\u201d of all designations.<\/p>\n<hr data-start=\"2840\" data-end=\"2843\" \/>\n<h2 data-start=\"2845\" data-end=\"2858\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-start=\"2860\" data-end=\"3049\">Whether you quickly type <em data-start=\"2885\" data-end=\"2893\">ITILv5<\/em> in chat or formally write <em data-start=\"2920\" data-end=\"2938\">ITIL (Version 5)<\/em>, what truly matters is that IT service management has evolved into <strong data-start=\"3006\" data-end=\"3048\">Digital Product and Service Management<\/strong>.<\/p>\n<p data-start=\"3051\" data-end=\"3149\">The market no longer wants just \u201cavailability.\u201d It wants value, agility, and applied intelligence.<\/p>\n<p data-start=\"3151\" data-end=\"3292\" data-is-last-node=\"\" data-is-only-node=\"\">So, have you started exploring what\u2019s new in Version 5? What do you think about this stronger AI-driven approach? Let\u2019s talk in the comments!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hey there! If you work with technology or management, you\u2019ve definitely heard the news: PeopleCert has just launched ITIL (Version 5). But before we talk about what changes in the content, let\u2019s clear up the doubt that\u2019s puzzling agilists and service managers alike: after all, what should we call this new phase? Is it ITIL [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8074],"tags":[],"class_list":["post-150273","post","type-post","status-publish","format-standard","hentry","category-itil"],"acf":[],"_links":{"self":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/150273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/users\/85233"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/comments?post=150273"}],"version-history":[{"count":3,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/150273\/revisions"}],"predecessor-version":[{"id":151059,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/150273\/revisions\/151059"}],"wp:attachment":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media?parent=150273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/categories?post=150273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/tags?post=150273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}