{"id":148397,"date":"2023-09-22T22:00:26","date_gmt":"2023-09-23T01:00:26","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/"},"modified":"2025-12-11T13:56:05","modified_gmt":"2025-12-11T16:56:05","slug":"how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/","title":{"rendered":"How Should Service Management Be? Tailoring and Adopting the ISO 20000 Way"},"content":{"rendered":"<p>Hey there tech aficionados and business gurus! Today we&#8217;re diving deep into the world of Service Management &#8211; a concept that has been evolving over the years and taking a more agile and adaptive approach, especially under the <a href=\"https:\/\/itsmhouse.com\/navigating-the-waters-of-known-errors-in-iso-20000\/\">ISO\/IEC 20000-1:2018<\/a> standard. Sit tight, as we unravel the essence of \u201cAdapt and Adopt\u201d in this continually changing landscape.<\/p>\n<hr \/>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/#1_Moving_Away_from_Predictive_Norm\" >1. Moving Away from Predictive Norm<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/#2_Embracing_Multiple_Methodologies\" >2. Embracing Multiple Methodologies<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/#3_The_%E2%80%9CAdapt_and_Adopt%E2%80%9D_Mantra\" >3. The \u201cAdapt and Adopt\u201d Mantra<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/#4_Culture-Centric_Service_Management\" >4. Culture-Centric Service Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/#5_Results-Oriented_Approach\" >5. Results-Oriented Approach<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"1_Moving_Away_from_Predictive_Norm\"><\/span><strong>1. Moving Away from Predictive Norm<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Gone are the days when we relied on predictive norms that were rigid and unmoving. The ISO 20000 standard of 2018 is shaking things up, encouraging a more flexible approach that is ready to bend and mold according to the needs of the current times.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"2_Embracing_Multiple_Methodologies\"><\/span><strong>2. Embracing Multiple Methodologies<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Did you know? The ISO\/IEC 20000-1 standard cheers on the use of not just one, but several methodologies including agile ones. This means you have the liberty to explore and choose what fits your organization the best, providing a playground of methodologies that foster innovation and efficiency.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"3_The_%E2%80%9CAdapt_and_Adopt%E2%80%9D_Mantra\"><\/span><strong>3. The \u201cAdapt and Adopt\u201d Mantra<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Let&#8217;s get to the crux of the matter: adapting and adopting. It is all about tailoring service management practices that echo the unique culture of your company. But that\u2019s not all; it is equally about embracing practices that are result-driven, ensuring that the outcome is nothing short of exceptional.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"4_Culture-Centric_Service_Management\"><\/span><strong>4. Culture-Centric Service Management<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Your company\u2019s culture is unique, it\u2019s like a fingerprint that distinguishes you in the corporate world. And this is where adapting comes into play. Shape your service management strategies around the contours of your company\u2019s culture, creating a path that is authentic and true to your core values.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"5_Results-Oriented_Approach\"><\/span><strong>5. Results-Oriented Approach<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>And then we have adopting &#8211; the act of bringing in practices that yield results. It\u2019s like picking the best tools from a toolbox to craft a masterpiece. The ISO standard encourages a result-oriented approach, paving the way for practices that are efficient and bring in desired results, steering you towards a path of success.<\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>To sum it up, the <a href=\"http:\/\/iso.org\">ISO<\/a> 20000 paints a picture of a service management landscape that is both adaptive and agile, tuning into the \u201cAdapt and Adopt\u201d mantra. It\u2019s about giving your organization the freedom to weave in practices that resonate with its culture while keeping a sharp eye on the results. So, ready to adapt and adopt? The ISO 20000 pathway awaits!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hey there tech aficionados and business gurus! Today we&#8217;re diving deep into the world of Service Management &#8211; a concept that has been evolving over the years and taking a more agile and adaptive approach, especially under the ISO\/IEC 20000-1:2018 standard. Sit tight, as we unravel the essence of \u201cAdapt and Adopt\u201d in this continually [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9435,9433],"tags":[10465,10466,10467,9618,10468,10469,9665],"class_list":["post-148397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-iso-20000","category-tutorials","tag-adapt-and-adopt","tag-agile-methodologies","tag-business-culture","tag-iso-20000-2","tag-iso-iec-20000-standard","tag-results-oriented-approach","tag-service-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Should Service Management Be? - PMG Academy<\/title>\n<meta name=\"description\" content=\"Unveil the secrets to successful service management with the &quot;Adapt and Adopt&quot; mantra of ISO 20000.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Should Service Management Be? Tailoring and Adopting the ISO 20000 Way\" \/>\n<meta property=\"og:description\" content=\"Unveil the secrets to successful service management with the &quot;Adapt and Adopt&quot; mantra of ISO 20000.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sandbox2.institutopmg.com\/en\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/\" \/>\n<meta property=\"og:site_name\" content=\"PMG Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/adriano.martinsantonio\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-23T01:00:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-11T16:56:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/businessman-working-together-office-scaled-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adriano Martins Antonio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adriano Martins Antonio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/how-should-service-management-be-tailoring-and-adopting-the-iso-20000-way\/\"},\"author\":{\"name\":\"Adriano Martins Antonio\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7\"},\"headline\":\"How Should Service Management Be? 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