{"id":148387,"date":"2023-09-15T18:25:09","date_gmt":"2023-09-15T21:25:09","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/mastering-service-continuity-management-in-iso-20000\/"},"modified":"2025-12-11T14:08:11","modified_gmt":"2025-12-11T17:08:11","slug":"mastering-service-continuity-management-in-iso-20000","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/mastering-service-continuity-management-in-iso-20000\/","title":{"rendered":"Mastering Service Continuity Management in ISO 20000"},"content":{"rendered":"<p>Hey IT aficionados!<\/p>\n<p>Picture this: your meticulously managed IT services experience a hiccup\u2014a massive one\u2014and suddenly everything\u2019s hanging by a thread. Fret not! <a href=\"http:\/\/iso.org\">ISO<\/a> 20000&#8217;s Service Continuity Management got your back, ensuring your services not only survive but thrive!<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/mastering-service-continuity-management-in-iso-20000\/#Understanding_Service_Continuity_The_Basics\" >Understanding Service Continuity: The Basics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/mastering-service-continuity-management-in-iso-20000\/#Risk_Risks_Everywhere\" >Risk, Risks Everywhere<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/mastering-service-continuity-management-in-iso-20000\/#The_Mighty_Continuity_Plans\" >The Mighty Continuity Plans<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Understanding_Service_Continuity_The_Basics\"><\/span><strong>Understanding Service Continuity: The Basics<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Service Continuity isn\u2019t about preventing every single issue (though, that&#8217;d be dreamy, right?). It&#8217;s about having a robust game plan when things head south.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Risk_Risks_Everywhere\"><\/span><strong>Risk, Risks Everywhere<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>First things first, the boogeymen\u2014the risks. They need to be assessed and documented. Knowing your enemy (risks, in this case) is half the battle won. And ensuring service continuity? That&#8217;s integral to the game plan.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"The_Mighty_Continuity_Plans\"><\/span><strong>The Mighty Continuity Plans<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Here\u2019s what a stellar continuity plan under ISO 20000 entails:<\/p>\n<ol>\n<li><strong>Criteria &amp; Responsibilities:<\/strong> Who&#8217;s the go-to person? When do we invoke the continuity magic? Lay it all out.<\/li>\n<li><strong>Major Service Loss? No Problem!<\/strong> Your plan should clearly list the procedures to dust off and bounce back when you face a significant service disruption.<\/li>\n<li><strong>Setting the Bar with Availability Targets:<\/strong> If (and when) you need to invoke the service continuity plan, what&#8217;s the uptime like? Define your service availability targets clearly.<\/li>\n<li><strong>Service Recovery Requirements:<\/strong> What&#8217;s needed to get your services back on track? Your plan needs to chalk out the nitty-gritty of service recovery.<\/li>\n<li><strong>Back to Business As Usual:<\/strong> Once the storm is over, how do we return to regular operations? Your continuity plan isn&#8217;t complete without this!<\/li>\n<\/ol>\n<hr \/>\n<p>Wrapping up, while the digital world might seem like a roller coaster at times, with the right toolkit like <a href=\"https:\/\/itsmhouse.com\/service-level-management-in-iso-20000\/\">ISO 20000<\/a> and a sprinkle of passion, managing service continuity becomes an exhilarating endeavor. Stay resilient, and catch you on the next digital wave!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hey IT aficionados! Picture this: your meticulously managed IT services experience a hiccup\u2014a massive one\u2014and suddenly everything\u2019s hanging by a thread. Fret not! ISO 20000&#8217;s Service Continuity Management got your back, ensuring your services not only survive but thrive! Understanding Service Continuity: The Basics Service Continuity isn\u2019t about preventing every single issue (though, that&#8217;d be [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148388,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9435,9433],"tags":[9618,9452,10455,10456,10277],"class_list":["post-148387","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-iso-20000","category-tutorials","tag-iso-20000-2","tag-itsm-2","tag-recovery-plans","tag-risk-assessment","tag-service-continuity-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mastering Service Continuity Management in ISO 20000 - PMG Academy<\/title>\n<meta name=\"description\" content=\"Dive deep into ISO 20000:2018&#039;s Service Continuity Management to ensure your IT services bounce back from disruptions. 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