{"id":148366,"date":"2023-09-07T21:55:57","date_gmt":"2023-09-08T00:55:57","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/unpacking-release-and-deployment-management-in-iso-20000\/"},"modified":"2025-12-11T14:40:43","modified_gmt":"2025-12-11T17:40:43","slug":"unpacking-release-and-deployment-management-in-iso-20000","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/unpacking-release-and-deployment-management-in-iso-20000\/","title":{"rendered":"Unpacking Release and Deployment Management in ISO 20000"},"content":{"rendered":"<p>Hey IT gurus and tech enthusiasts!<\/p>\n<p>Ever wondered how the pros manage to roll out changes without causing digital pandemonium? Today, we&#8217;re diving deep into the world of Release and Deployment Management using the wisdom of <a href=\"https:\/\/itsmhouse.com\/iso-20000-what-is-process-oriented-management\/\">ISO 20000<\/a>. Buckle up!<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/unpacking-release-and-deployment-management-in-iso-20000\/#1_Whats_Release_and_Deployment_Management\" >1. What&#8217;s Release and Deployment Management?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/unpacking-release-and-deployment-management-in-iso-20000\/#2_Laying_Down_the_Groundwork_The_Must-Haves\" >2. Laying Down the Groundwork: The Must-Haves<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/unpacking-release-and-deployment-management-in-iso-20000\/#3_Why_This_Matters\" >3. Why This Matters:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/unpacking-release-and-deployment-management-in-iso-20000\/#Conclusion\" >Conclusion:<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"1_Whats_Release_and_Deployment_Management\"><\/span><strong>1. What&#8217;s Release and Deployment Management?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This is our shining knight responsible for ensuring changes (often coming from Change Requests or RDMs) go live without hiccups. Whether it&#8217;s a solo change or a bunch of them grouped into a single version, this process has it all under control.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Laying_Down_the_Groundwork_The_Must-Haves\"><\/span><strong>2. Laying Down the Groundwork: The Must-Haves<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>ISO 20000:2018 is pretty clear about what&#8217;s needed for effective Release and Deployment Management:<\/p>\n<ul>\n<li><strong>Release Types:<\/strong> Not all releases are created equal. The organization needs to outline different release types.<\/li>\n<li><strong>Deployment Planning:<\/strong> Before pushing new or altered services\/components live, there&#8217;s gotta be a plan. Just winging it? Nope, not here.<\/li>\n<li><strong>Acceptance Criteria Checks:<\/strong> Before deployment, every release must be checked against documented acceptance criteria. Think of it as the &#8220;final exam&#8221; for your changes.<\/li>\n<li><strong>No Go? Make a Decision:<\/strong> If a release doesn\u2019t meet the criteria, it&#8217;s decision-making time. The organization and stakeholders get to decide the next steps.<\/li>\n<li><strong>Baseline Before Deployment:<\/strong> Before setting a release live, capture a baseline of affected configuration items. This ensures you&#8217;ve got a record to fall back on.<\/li>\n<li><strong>Active Environment Deployment:<\/strong> After all checks, the release goes live, ensuring the service&#8217;s integrity remains uncompromised.<\/li>\n<li><strong>Monitoring Success or Failure:<\/strong> It&#8217;s not &#8220;deploy and forget&#8221;. Monitoring how the release fares is critical.<\/li>\n<li><strong>Keep Everyone In The Loop:<\/strong> Information about release outcomes and upcoming release dates should be made available to other service management activities when appropriate.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"3_Why_This_Matters\"><\/span><strong>3. Why This Matters:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Release and Deployment Management is not just about launching changes. It&#8217;s a rigorous process ensuring that every implementation enhances the user experience without causing disruption.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>There&#8217;s a method to the madness, and ISO 20000 offers a structured approach to it. As IT service managers, using this standardized approach ensures consistent, high-quality rollouts. Got thoughts or insights about Release and Deployment Management under <a href=\"http:\/\/iso.org\">ISO<\/a> 20000? Hit us up in the comments!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hey IT gurus and tech enthusiasts! Ever wondered how the pros manage to roll out changes without causing digital pandemonium? Today, we&#8217;re diving deep into the world of Release and Deployment Management using the wisdom of ISO 20000. Buckle up! 1. What&#8217;s Release and Deployment Management? This is our shining knight responsible for ensuring changes [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148367,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9435,9433],"tags":[9778,10269,9618,9451,9775],"class_list":["post-148366","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-iso-20000","category-tutorials","tag-change-management","tag-deployment-management","tag-iso-20000-2","tag-it-service-management-2","tag-release-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Unpacking Release and Deployment Management in ISO 20000 - PMG Academy<\/title>\n<meta name=\"description\" content=\"Dive into the core concepts and practices of Release and Deployment Management 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