{"id":148289,"date":"2023-06-14T20:16:53","date_gmt":"2023-06-14T23:16:53","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/workforce-and-talent-management-in-itil-4\/"},"modified":"2025-12-16T14:29:04","modified_gmt":"2025-12-16T17:29:04","slug":"workforce-and-talent-management-in-itil-4","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/","title":{"rendered":"Workforce and Talent Management in ITIL 4: Powering up Your IT Service Team"},"content":{"rendered":"<p>Ever heard the saying &#8220;Your team is only as strong as its weakest link&#8221;? In the world of IT service management, this couldn&#8217;t be truer. But fear not! ITIL 4&#8217;s Workforce and Talent Management practice is here to turn your team into IT superheroes. Let&#8217;s dive in!<\/p>\n<p><strong>Also read:<a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\"> The Definitive Guide to ITIL 4<\/a><\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#What_is_Workforce_and_Talent_Management_and_Why_Do_You_Need_It\" >What is Workforce and Talent Management and Why Do You Need It?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#ITIL_4s_Approach_to_Workforce_and_Talent_Management\" >ITIL 4&#8217;s Approach to Workforce and Talent Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#Reaping_the_Benefits_of_Workforce_and_Talent_Management\" >Reaping the Benefits of Workforce and Talent Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#Implementing_Workforce_and_Talent_Management_A_Quick_Guide\" >Implementing Workforce and Talent Management: A Quick Guide<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_is_Workforce_and_Talent_Management_and_Why_Do_You_Need_It\"><\/span><strong>What is Workforce and Talent Management and Why Do You Need It?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In ITIL 4&#8217;s universe, Workforce and Talent Management is about recruiting, nurturing, and retaining the right talent for your IT services. Wondering why this matters? Remember, even the best IT service strategies are just plans without the right team to implement them.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"ITIL_4s_Approach_to_Workforce_and_Talent_Management\"><\/span><strong>ITIL 4&#8217;s Approach to Workforce and Talent Management<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>ITIL 4 is not just about having a team; it&#8217;s about having the right team. Its approach focuses on understanding your team&#8217;s skills, strengths, and areas for improvement. Because in the end, your IT service is not just about the technology; it&#8217;s about the people who make it happen.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Reaping_the_Benefits_of_Workforce_and_Talent_Management\"><\/span><strong>Reaping the Benefits of Workforce and Talent Management<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Workforce and Talent Management in ITIL 4 is your secret weapon to improve job satisfaction, increase efficiency, and reduce employee turnover. And the best part? It creates a proactive culture where continuous learning is the norm. Imagine a team that grows stronger with each challenge!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Implementing_Workforce_and_Talent_Management_A_Quick_Guide\"><\/span><strong>Implementing Workforce and Talent Management: A Quick Guide<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Starting your Workforce and Talent Management journey can seem daunting. But remember, every journey starts with a single step. Identify your team&#8217;s current skills, determine future needs, implement training programs, and never stop improving.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In the grand scheme of IT service management, Workforce and Talent Management in ITIL 4 is your guide to building a resilient, capable, and dedicated team. Ready to take your team to the next level? Then it&#8217;s time to explore the world of<a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\/\"> ITIL 4<\/a>!<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ever heard the saying &#8220;Your team is only as strong as its weakest link&#8221;? In the world of IT service management, this couldn&#8217;t be truer. But fear not! ITIL 4&#8217;s Workforce and Talent Management practice is here to turn your team into IT superheroes. Let&#8217;s dive in! Also read: The Definitive Guide to ITIL 4 [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148290,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9436,9433],"tags":[9451,10371,9503,10372,10373],"class_list":["post-148289","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil4","category-tutorials","tag-it-service-management-2","tag-it-team-building","tag-itil-4-2","tag-talent-management","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Workforce and Talent Management in ITIL 4 - PMG Academy<\/title>\n<meta name=\"description\" content=\"Unleash your team&#039;s full potential with Workforce and Talent Management in ITIL 4. Recruit, nurture, and retain the right talent!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workforce and Talent Management in ITIL 4: Powering up Your IT Service Team\" \/>\n<meta property=\"og:description\" content=\"Unleash your team&#039;s full potential with Workforce and Talent Management in ITIL 4. Recruit, nurture, and retain the right talent!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/\" \/>\n<meta property=\"og:site_name\" content=\"PMG Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/adriano.martinsantonio\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-14T23:16:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-16T17:29:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/candidates-waiting-job-interview-scaled-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1708\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adriano Martins Antonio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adriano Martins Antonio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/\"},\"author\":{\"name\":\"Adriano Martins Antonio\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7\"},\"headline\":\"Workforce and Talent Management in ITIL 4: Powering up Your IT Service Team\",\"datePublished\":\"2023-06-14T23:16:53+00:00\",\"dateModified\":\"2025-12-16T17:29:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/\"},\"wordCount\":322,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/candidates-waiting-job-interview-scaled-1.jpg\",\"keywords\":[\"it service management\",\"IT Team Building\",\"itil 4\",\"Talent Management\",\"Workforce Management\"],\"articleSection\":[\"ITIL4\",\"Tutorials\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/\",\"name\":\"Workforce and Talent Management in ITIL 4 - PMG Academy\",\"isPartOf\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/candidates-waiting-job-interview-scaled-1.jpg\",\"datePublished\":\"2023-06-14T23:16:53+00:00\",\"dateModified\":\"2025-12-16T17:29:04+00:00\",\"description\":\"Unleash your team's full potential with Workforce and Talent Management in ITIL 4. Recruit, nurture, and retain the right talent!\",\"breadcrumb\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#primaryimage\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/candidates-waiting-job-interview-scaled-1.jpg\",\"contentUrl\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/candidates-waiting-job-interview-scaled-1.jpg\",\"width\":2560,\"height\":1708},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Tutorials\",\"item\":\"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ITIL4\",\"item\":\"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/itil4\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Workforce and Talent Management in ITIL 4: Powering up Your IT Service Team\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#website\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/en\/\",\"name\":\"PMG Academy\",\"description\":\"Seu portal de estudos de ITSM, Cyber, EGIT e Projetos \u00c1geis\",\"publisher\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sandbox2.institutopmg.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#organization\",\"name\":\"PMG Academy\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png\",\"contentUrl\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png\",\"width\":6964,\"height\":2938,\"caption\":\"PMG Academy\"},\"image\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7\",\"name\":\"Adriano Martins Antonio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png\",\"url\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png\",\"contentUrl\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png\",\"caption\":\"Adriano Martins Antonio\"},\"sameAs\":[\"https:\/\/www.facebook.com\/adriano.martinsantonio\"],\"url\":\"https:\/\/sandbox2.institutopmg.com\/en\/author\/adrianopmgacademy-coms\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Workforce and Talent Management in ITIL 4 - PMG Academy","description":"Unleash your team's full potential with Workforce and Talent Management in ITIL 4. Recruit, nurture, and retain the right talent!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/","og_locale":"en_US","og_type":"article","og_title":"Workforce and Talent Management in ITIL 4: Powering up Your IT Service Team","og_description":"Unleash your team's full potential with Workforce and Talent Management in ITIL 4. Recruit, nurture, and retain the right talent!","og_url":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/","og_site_name":"PMG Academy","article_publisher":"https:\/\/www.facebook.com\/PMG.Academy.Brasil","article_author":"https:\/\/www.facebook.com\/adriano.martinsantonio","article_published_time":"2023-06-14T23:16:53+00:00","article_modified_time":"2025-12-16T17:29:04+00:00","og_image":[{"width":2560,"height":1708,"url":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/candidates-waiting-job-interview-scaled-1.jpg","type":"image\/jpeg"}],"author":"Adriano Martins Antonio","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Adriano Martins Antonio","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#article","isPartOf":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/"},"author":{"name":"Adriano Martins Antonio","@id":"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7"},"headline":"Workforce and Talent Management in ITIL 4: Powering up Your IT Service Team","datePublished":"2023-06-14T23:16:53+00:00","dateModified":"2025-12-16T17:29:04+00:00","mainEntityOfPage":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/"},"wordCount":322,"commentCount":0,"publisher":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/#organization"},"image":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#primaryimage"},"thumbnailUrl":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/candidates-waiting-job-interview-scaled-1.jpg","keywords":["it service management","IT Team Building","itil 4","Talent Management","Workforce Management"],"articleSection":["ITIL4","Tutorials"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/","url":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/","name":"Workforce and Talent Management in ITIL 4 - PMG Academy","isPartOf":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#primaryimage"},"image":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#primaryimage"},"thumbnailUrl":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/candidates-waiting-job-interview-scaled-1.jpg","datePublished":"2023-06-14T23:16:53+00:00","dateModified":"2025-12-16T17:29:04+00:00","description":"Unleash your team's full potential with Workforce and Talent Management in ITIL 4. Recruit, nurture, and retain the right talent!","breadcrumb":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#primaryimage","url":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/candidates-waiting-job-interview-scaled-1.jpg","contentUrl":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/candidates-waiting-job-interview-scaled-1.jpg","width":2560,"height":1708},{"@type":"BreadcrumbList","@id":"https:\/\/sandbox2.institutopmg.com\/en\/workforce-and-talent-management-in-itil-4\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Tutorials","item":"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/"},{"@type":"ListItem","position":2,"name":"ITIL4","item":"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/itil4\/"},{"@type":"ListItem","position":3,"name":"Workforce and Talent Management in ITIL 4: Powering up Your IT Service Team"}]},{"@type":"WebSite","@id":"https:\/\/sandbox2.institutopmg.com\/en\/#website","url":"https:\/\/sandbox2.institutopmg.com\/en\/","name":"PMG Academy","description":"Seu portal de estudos de ITSM, Cyber, EGIT e Projetos \u00c1geis","publisher":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sandbox2.institutopmg.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/sandbox2.institutopmg.com\/en\/#organization","name":"PMG Academy","url":"https:\/\/sandbox2.institutopmg.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png","contentUrl":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png","width":6964,"height":2938,"caption":"PMG Academy"},"image":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PMG.Academy.Brasil"]},{"@type":"Person","@id":"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7","name":"Adriano Martins Antonio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png","url":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png","contentUrl":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png","caption":"Adriano Martins Antonio"},"sameAs":["https:\/\/www.facebook.com\/adriano.martinsantonio"],"url":"https:\/\/sandbox2.institutopmg.com\/en\/author\/adrianopmgacademy-coms\/"}]}},"_links":{"self":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/users\/85233"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/comments?post=148289"}],"version-history":[{"count":1,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148289\/revisions"}],"predecessor-version":[{"id":149021,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148289\/revisions\/149021"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media\/148290"}],"wp:attachment":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media?parent=148289"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/categories?post=148289"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/tags?post=148289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}