{"id":148267,"date":"2023-06-09T20:08:52","date_gmt":"2023-06-09T23:08:52","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/unlocking-the-power-of-obtain-build-in-itil-4s-service-value-chain\/"},"modified":"2025-12-16T14:29:43","modified_gmt":"2025-12-16T17:29:43","slug":"unlocking-the-power-of-obtain-build-in-itil-4s-service-value-chain","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/unlocking-the-power-of-obtain-build-in-itil-4s-service-value-chain\/","title":{"rendered":"Unlocking the Power of &#8216;Obtain\/Build&#8217; in ITIL 4&#8217;s Service Value Chain"},"content":{"rendered":"<p>Hey there, IT aficionados! Ready to continue our thrilling journey through ITIL 4&#8217;s <a href=\"https:\/\/itsmhouse.com\/itil-4-and-service-value-chain\/\">Service Value Chain<\/a>? Today, we&#8217;re placing the spotlight on &#8216;Obtain\/Build&#8217; \u2013 the master key that unlocks the full potential of your service management. So, let&#8217;s dive right in, shall we?<\/p>\n<p><strong>Also read: <a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">The Definitive Guide to ITIL 4<\/a><\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/unlocking-the-power-of-obtain-build-in-itil-4s-service-value-chain\/#Setting_the_Scene_ITIL_4s_Service_Value_Chain\" >Setting the Scene: ITIL 4&#8217;s Service Value Chain<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/unlocking-the-power-of-obtain-build-in-itil-4s-service-value-chain\/#%E2%80%98ObtainBuild_ITIL_4s_Secret_Ingredient\" >&#8216;Obtain\/Build&#8217;: ITIL 4&#8217;s Secret Ingredient<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/unlocking-the-power-of-obtain-build-in-itil-4s-service-value-chain\/#%E2%80%98ObtainBuild_and_the_Service_Value_Chain_The_Connection\" >&#8216;Obtain\/Build&#8217; and the Service Value Chain: The Connection<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/unlocking-the-power-of-obtain-build-in-itil-4s-service-value-chain\/#Wrapping_Up_The_Power_of_%E2%80%98ObtainBuild\" >Wrapping Up: The Power of &#8216;Obtain\/Build&#8217;<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Setting_the_Scene_ITIL_4s_Service_Value_Chain\"><\/span>Setting the Scene: ITIL 4&#8217;s Service Value Chain<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Just a quick recap before we jump in. ITIL 4 has introduced us to the concept of the Service Value Chain. Think of it as your roadmap for delivering and improving services. One of the key stations on this journey? The &#8216;Obtain\/Build&#8217; activity \u2013 the magic potion that energizes your service management quest.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E2%80%98ObtainBuild_ITIL_4s_Secret_Ingredient\"><\/span>&#8216;Obtain\/Build&#8217;: ITIL 4&#8217;s Secret Ingredient<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>So, what&#8217;s the scoop on this &#8216;Obtain\/Build&#8217; activity? Picture yourself as a chef, preparing a feast for your customers. &#8216;Obtain\/Build&#8217; is your recipe, guiding you to gather the right ingredients (resources) and prepare (build) services that tickle your customers&#8217; taste buds.<\/p>\n<p><strong>Sourcing Resources:<\/strong> It all boils down to gathering the right resources \u2013 whether human, financial, technological, or informational \u2013 that are essential for your service delivery.<\/p>\n<p><strong>Building Services:<\/strong> Just like a chef prepares a meal, the activity encourages you to construct your services, ensuring they are ready to deliver value.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E2%80%98ObtainBuild_and_the_Service_Value_Chain_The_Connection\"><\/span>&#8216;Obtain\/Build&#8217; and the Service Value Chain: The Connection<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Within the context of the Service Value Chain, &#8216;Obtain\/Build&#8217; holds a special place:<\/p>\n<p><strong>Boosts Performance:<\/strong> this activity turbocharges the overall performance of your Service Value Chain by continuously sourcing and building services that deliver value.<\/p>\n<p><strong>Keeps the Momentum Going:<\/strong> It ensures all parts of the chain are effectively moving from the obtaining phase to the building phase, keeping the momentum of your service delivery.<\/p>\n<p><strong>Feeds Continuous Improvement:<\/strong> By sourcing and building valuable services, the activity feeds into a continuous improvement journey for your service delivery.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Wrapping_Up_The_Power_of_%E2%80%98ObtainBuild\"><\/span>Wrapping Up: The Power of &#8216;Obtain\/Build&#8217;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Remember, in the realm of <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\/\">service management<\/a>, building is key. The &#8216;Obtain\/Build&#8217; activity is your ticket to a thrilling journey of continuous innovation in your service delivery. So, step up and let &#8216;Obtain\/Build&#8217; drive your Service Value Chain to success!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hey there, IT aficionados! Ready to continue our thrilling journey through ITIL 4&#8217;s Service Value Chain? Today, we&#8217;re placing the spotlight on &#8216;Obtain\/Build&#8217; \u2013 the master key that unlocks the full potential of your service management. So, let&#8217;s dive right in, shall we? Also read: The Definitive Guide to ITIL 4 Setting the Scene: ITIL [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148268,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9436,9433],"tags":[9457,9451,9503,9452,10363,10231],"class_list":["post-148267","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil4","category-tutorials","tag-continuous-improvement","tag-it-service-management-2","tag-itil-4-2","tag-itsm-2","tag-obtain-build","tag-service-value-chain"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Unlocking the Power of &#039;Obtain\/Build&#039; in ITIL 4 - PMG Academy<\/title>\n<meta name=\"description\" content=\"Dive into the &#039;Obtain\/Build&#039; activity of ITIL 4&#039;s Service Value Chain and learn how it energizes continuous innovation in service delivery.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/unlocking-the-power-of-obtain-build-in-itil-4s-service-value-chain\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unlocking the Power of &#039;Obtain\/Build&#039; 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