{"id":148248,"date":"2023-06-22T20:19:40","date_gmt":"2023-06-22T23:19:40","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/guiding-principles-of-itil-4-think-and-work-holistically\/"},"modified":"2025-12-16T14:24:45","modified_gmt":"2025-12-16T17:24:45","slug":"guiding-principles-of-itil-4-think-and-work-holistically","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/","title":{"rendered":"Guiding Principles of ITIL 4: Think and Work Holistically"},"content":{"rendered":"<p>Hey there, tech explorers! Ever felt like you\u2019re lost in the weeds of the intricate IT service management landscape? <a href=\"https:\/\/itsmhouse.com\/guiding-principles-of-itil-4-your-gps-in-the-technology-maze\/\">The Guiding Principles<\/a> of ITIL 4 are here to help, and today we&#8217;re zoning in on a principle that encourages us to take a step back and view the grand vista: &#8216;Think and Work Holistically&#8217;. So, let&#8217;s strap in and prepare for an enlightening bird&#8217;s-eye view!<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#ITIL_4_Your_IT_Map\" >ITIL 4: Your IT Map<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#Think_and_Work_Holistically_The_Telescope_of_IT_Services\" >Think and Work Holistically: The Telescope of IT Services<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#Birds-eye_View_Applying_%E2%80%98Think_and_Work_Holistically\" >Bird&#8217;s-eye View: Applying &#8216;Think and Work Holistically&#8217;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"ITIL_4_Your_IT_Map\"><\/span>ITIL 4: Your IT Map<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Before we soar, a quick reminder: <a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">ITIL 4<\/a>, or the Information Technology Infrastructure Library, serves as our map through the sprawling wilderness of the digital world. It offers a comprehensive set of best practices and guiding principles to ensure we deliver high-caliber IT services that perfectly align with our business objectives. One of these principles, &#8216;Think and Work Holistically&#8217;, is the telescope that lets us see the big picture!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Think_and_Work_Holistically_The_Telescope_of_IT_Services\"><\/span>Think and Work Holistically: The Telescope of IT Services<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>So, what&#8217;s &#8216;Think and Work Holistically&#8217; all about? This principle implores us to perceive and approach our IT service journey as a unified entity, considering all components and their interconnections. It\u2019s about not getting lost in the details but instead, understanding the whole system, how the pieces fit together, and how they impact each other.<\/p>\n<p>In essence, &#8216;Think and Work Holistically&#8217; is our IT telescope, allowing us to view the grand landscape and navigate our journey with a comprehensive understanding.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Birds-eye_View_Applying_%E2%80%98Think_and_Work_Holistically\"><\/span>Bird&#8217;s-eye View: Applying &#8216;Think and Work Holistically&#8217;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Now that we&#8217;ve got our telescope, how do we apply &#8216;Think and Work Holistically&#8217; in our IT journey? Here are some pointers:<\/p>\n<p><strong>1. Understand the big picture:<\/strong> Always keep the entire system in mind when making decisions or implementing changes.<\/p>\n<p><strong>2. Acknowledge interconnections:<\/strong> Understand how different components interact with each other and the impacts they have on the entire system.<\/p>\n<p><strong>3. Foster comprehensive thinking:<\/strong> Encourage a mindset that values and understands the importance of holistic thinking.<\/p>\n<p><strong>4. Utilize systems thinking:<\/strong> Use systems thinking methods to analyze and understand the complexity of the entire IT service management system.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&#8216;Think and Work Holistically&#8217; is a guiding principle that helps us keep our eyes on the big picture, understanding our <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\/itil-4-foundation\">IT journey<\/a> as an interconnected system. It\u2019s about not getting entangled in the details, but rather appreciating the grand vista, comprehending how all the pieces fit together, and navigating our course with that in mind. Remember, as the pilot of this IT voyage, it&#8217;s your job to keep the big picture in view!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hey there, tech explorers! Ever felt like you\u2019re lost in the weeds of the intricate IT service management landscape? The Guiding Principles of ITIL 4 are here to help, and today we&#8217;re zoning in on a principle that encourages us to take a step back and view the grand vista: &#8216;Think and Work Holistically&#8217;. So, [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148249,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9436,9433],"tags":[10345,9547,9796,10346,9664,9548,9528,9503,10336,10259,10347,10348,10262,9797,10340,9531,10349,9815,9626,10350,9816],"class_list":["post-148248","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil4","category-tutorials","tag-abordagem-holistica","tag-gestao-de-ti-2","tag-guiding-principles","tag-holistic-approach","tag-it","tag-it-management","tag-it-services","tag-itil-4-2","tag-itil-guiding-principles","tag-itil-practices","tag-pensamento-sistemico","tag-pense-e-trabalhe-holisticamente","tag-praticas-itil-2","tag-principios-orientadores","tag-principios-orientadores-da-itil","tag-servicos-de-ti","tag-systems-thinking","tag-technology","tag-tecnologia-2","tag-think-and-work-holistically","tag-ti"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Guiding Principles of ITIL 4: Think and Work Holistically - PMG Academy<\/title>\n<meta name=\"description\" content=\"Dive into the world of ITIL 4 and discover how the guiding principle &#039;Think and Work Holistically&#039; can help you appreciate the big picture in your IT services journey.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guiding Principles of ITIL 4: Think and Work Holistically\" \/>\n<meta property=\"og:description\" content=\"Dive into the world of ITIL 4 and discover how the guiding principle &#039;Think and Work Holistically&#039; can help you appreciate the big picture in your IT services journey.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/\" \/>\n<meta property=\"og:site_name\" content=\"PMG Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/adriano.martinsantonio\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-22T23:19:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-16T17:24:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/beautiful-brunette-woman-staying-her-workplace-1024x683.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"683\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adriano Martins Antonio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adriano Martins Antonio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/\"},\"author\":{\"name\":\"Adriano Martins Antonio\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7\"},\"headline\":\"Guiding Principles of ITIL 4: Think and Work Holistically\",\"datePublished\":\"2023-06-22T23:19:40+00:00\",\"dateModified\":\"2025-12-16T17:24:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/\"},\"wordCount\":417,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/beautiful-brunette-woman-staying-her-workplace.jpg\",\"keywords\":[\"Abordagem Hol\u00edstica\",\"gest\u00e3o de ti\",\"Guiding Principles\",\"Holistic Approach\",\"it\",\"it management\",\"it services\",\"itil 4\",\"ITIL Guiding Principles\",\"ITIL Practices\",\"Pensamento Sist\u00eamico\",\"Pense e Trabalhe Holisticamente\",\"Pr\u00e1ticas ITIL\",\"Princ\u00edpios Orientadores\",\"Princ\u00edpios Orientadores da ITIL\",\"servi\u00e7os de ti\",\"Systems Thinking\",\"technology\",\"tecnologia\",\"Think and Work Holistically\",\"TI\"],\"articleSection\":[\"ITIL4\",\"Tutorials\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/\",\"name\":\"Guiding Principles of ITIL 4: Think and Work Holistically - PMG Academy\",\"isPartOf\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/beautiful-brunette-woman-staying-her-workplace.jpg\",\"datePublished\":\"2023-06-22T23:19:40+00:00\",\"dateModified\":\"2025-12-16T17:24:45+00:00\",\"description\":\"Dive into the world of ITIL 4 and discover how the guiding principle 'Think and Work Holistically' can help you appreciate the big picture in your IT services journey.\",\"breadcrumb\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#primaryimage\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/beautiful-brunette-woman-staying-her-workplace.jpg\",\"contentUrl\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/beautiful-brunette-woman-staying-her-workplace.jpg\",\"width\":8495,\"height\":5663},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Tutorials\",\"item\":\"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ITIL4\",\"item\":\"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/itil4\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Guiding Principles of ITIL 4: Think and Work Holistically\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#website\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/en\/\",\"name\":\"PMG Academy\",\"description\":\"Seu portal de estudos de ITSM, Cyber, EGIT e Projetos \u00c1geis\",\"publisher\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sandbox2.institutopmg.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#organization\",\"name\":\"PMG Academy\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png\",\"contentUrl\":\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png\",\"width\":6964,\"height\":2938,\"caption\":\"PMG Academy\"},\"image\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7\",\"name\":\"Adriano Martins Antonio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png\",\"url\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png\",\"contentUrl\":\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png\",\"caption\":\"Adriano Martins Antonio\"},\"sameAs\":[\"https:\/\/www.facebook.com\/adriano.martinsantonio\"],\"url\":\"https:\/\/sandbox2.institutopmg.com\/en\/author\/adrianopmgacademy-coms\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Guiding Principles of ITIL 4: Think and Work Holistically - PMG Academy","description":"Dive into the world of ITIL 4 and discover how the guiding principle 'Think and Work Holistically' can help you appreciate the big picture in your IT services journey.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/","og_locale":"en_US","og_type":"article","og_title":"Guiding Principles of ITIL 4: Think and Work Holistically","og_description":"Dive into the world of ITIL 4 and discover how the guiding principle 'Think and Work Holistically' can help you appreciate the big picture in your IT services journey.","og_url":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/","og_site_name":"PMG Academy","article_publisher":"https:\/\/www.facebook.com\/PMG.Academy.Brasil","article_author":"https:\/\/www.facebook.com\/adriano.martinsantonio","article_published_time":"2023-06-22T23:19:40+00:00","article_modified_time":"2025-12-16T17:24:45+00:00","og_image":[{"width":1024,"height":683,"url":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/beautiful-brunette-woman-staying-her-workplace-1024x683.jpg","type":"image\/jpeg"}],"author":"Adriano Martins Antonio","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Adriano Martins Antonio","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#article","isPartOf":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/"},"author":{"name":"Adriano Martins Antonio","@id":"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7"},"headline":"Guiding Principles of ITIL 4: Think and Work Holistically","datePublished":"2023-06-22T23:19:40+00:00","dateModified":"2025-12-16T17:24:45+00:00","mainEntityOfPage":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/"},"wordCount":417,"commentCount":0,"publisher":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/#organization"},"image":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#primaryimage"},"thumbnailUrl":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/beautiful-brunette-woman-staying-her-workplace.jpg","keywords":["Abordagem Hol\u00edstica","gest\u00e3o de ti","Guiding Principles","Holistic Approach","it","it management","it services","itil 4","ITIL Guiding Principles","ITIL Practices","Pensamento Sist\u00eamico","Pense e Trabalhe Holisticamente","Pr\u00e1ticas ITIL","Princ\u00edpios Orientadores","Princ\u00edpios Orientadores da ITIL","servi\u00e7os de ti","Systems Thinking","technology","tecnologia","Think and Work Holistically","TI"],"articleSection":["ITIL4","Tutorials"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/","url":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/","name":"Guiding Principles of ITIL 4: Think and Work Holistically - PMG Academy","isPartOf":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#primaryimage"},"image":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#primaryimage"},"thumbnailUrl":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/beautiful-brunette-woman-staying-her-workplace.jpg","datePublished":"2023-06-22T23:19:40+00:00","dateModified":"2025-12-16T17:24:45+00:00","description":"Dive into the world of ITIL 4 and discover how the guiding principle 'Think and Work Holistically' can help you appreciate the big picture in your IT services journey.","breadcrumb":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#primaryimage","url":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/beautiful-brunette-woman-staying-her-workplace.jpg","contentUrl":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/beautiful-brunette-woman-staying-her-workplace.jpg","width":8495,"height":5663},{"@type":"BreadcrumbList","@id":"https:\/\/sandbox2.institutopmg.com\/en\/guiding-principles-of-itil-4-think-and-work-holistically\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Tutorials","item":"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/"},{"@type":"ListItem","position":2,"name":"ITIL4","item":"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/itil4\/"},{"@type":"ListItem","position":3,"name":"Guiding Principles of ITIL 4: Think and Work Holistically"}]},{"@type":"WebSite","@id":"https:\/\/sandbox2.institutopmg.com\/en\/#website","url":"https:\/\/sandbox2.institutopmg.com\/en\/","name":"PMG Academy","description":"Seu portal de estudos de ITSM, Cyber, EGIT e Projetos \u00c1geis","publisher":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sandbox2.institutopmg.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/sandbox2.institutopmg.com\/en\/#organization","name":"PMG Academy","url":"https:\/\/sandbox2.institutopmg.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png","contentUrl":"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2021\/02\/cropped-Asset-1@azul-1.png","width":6964,"height":2938,"caption":"PMG Academy"},"image":{"@id":"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PMG.Academy.Brasil"]},{"@type":"Person","@id":"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7","name":"Adriano Martins Antonio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png","url":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png","contentUrl":"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2022\/07\/23180854\/Adriano-PNG-100x100.png","caption":"Adriano Martins Antonio"},"sameAs":["https:\/\/www.facebook.com\/adriano.martinsantonio"],"url":"https:\/\/sandbox2.institutopmg.com\/en\/author\/adrianopmgacademy-coms\/"}]}},"_links":{"self":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148248","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/users\/85233"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/comments?post=148248"}],"version-history":[{"count":1,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148248\/revisions"}],"predecessor-version":[{"id":149013,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148248\/revisions\/149013"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media\/148249"}],"wp:attachment":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media?parent=148248"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/categories?post=148248"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/tags?post=148248"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}