{"id":148230,"date":"2023-07-14T21:10:51","date_gmt":"2023-07-15T00:10:51","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/demystifying-itil-4-practices-and-processes-in-it-service-management\/"},"modified":"2025-12-11T15:00:12","modified_gmt":"2025-12-11T18:00:12","slug":"demystifying-itil-4-practices-and-processes-in-it-service-management","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/demystifying-itil-4-practices-and-processes-in-it-service-management\/","title":{"rendered":"Demystifying ITIL 4: Practices and Processes in IT Service Management"},"content":{"rendered":"<p>Hey folks! Today we&#8217;re going to delve into a subject that&#8217;s at the core of <a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">ITIL 4<\/a>: practices and processes. If you&#8217;re scratching your head, wondering, &#8220;What does this have to do with my daily grind in IT service management?&#8221; brace yourself for a completely new perspective.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/demystifying-itil-4-practices-and-processes-in-it-service-management\/#Breaking_Down_Concepts_Practices_and_Processes\" >Breaking Down Concepts: Practices and Processes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/demystifying-itil-4-practices-and-processes-in-it-service-management\/#And_what_does_ITIL_4_have_to_do_with_this\" >And what does ITIL 4 have to do with this?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Breaking_Down_Concepts_Practices_and_Processes\"><\/span>Breaking Down Concepts: Practices and Processes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>First off, we need to understand that practices and processes are not the same thing, though they are closely intertwined. So what are they?<\/p>\n<p>Processes are basically a series of activities that, performed in a certain sequence, lead to a specific outcome. Sounds complex? Think about it like this: making a cake is a process. You have defined steps (mixing the ingredients, baking, decorating), and if you follow all of them, the result is a delicious cake for tea.<\/p>\n<p>Practices, on the other hand, are a set of organizational resources designed to perform work. In our cake scenario, the practice might include the recipe you follow, the tools (like a mixer and oven) you use, and even the knowledge and experience you have in baking cakes.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"And_what_does_ITIL_4_have_to_do_with_this\"><\/span>And what does ITIL 4 have to do with this?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>ITIL 4, in its wisdom, has embraced the concept of service management practices, which incorporates both practices and processes. According to ITIL 4, a service management practice is a set of organizational resources designed for performing work or accomplishing an objective. So, it blends what were previously processes and functions in ITIL V3 into a more holistic concept.<\/p>\n<p>The idea is that instead of focusing strictly on processes, service management should take into account all the different elements that contribute to success. This includes not just processes, but also people, technology, value, and more.<\/p>\n<p>So, are you ready to dive head-first into <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\/itil-4-foundation\">ITIL 4<\/a> practices and processes and revolutionize your IT service management? Let&#8217;s take this journey together!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hey folks! Today we&#8217;re going to delve into a subject that&#8217;s at the core of ITIL 4: practices and processes. If you&#8217;re scratching your head, wondering, &#8220;What does this have to do with my daily grind in IT service management?&#8221; brace yourself for a completely new perspective. Breaking Down Concepts: Practices and Processes First off, [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148231,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9436,9433],"tags":[9719,9547,9548,9503,10317,10318,9619,9822,9665],"class_list":["post-148230","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil4","category-tutorials","tag-gestao-de-servicos","tag-gestao-de-ti-2","tag-it-management","tag-itil-4-2","tag-practices","tag-praticas","tag-processes","tag-processos","tag-service-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL 4: Practices and Processes in ITSM - PMG Academy<\/title>\n<meta name=\"description\" content=\"Learn about the concepts of practices 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