{"id":148168,"date":"2023-03-24T15:56:49","date_gmt":"2023-03-24T18:56:49","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/how-to-build-an-it-service-catalog\/"},"modified":"2025-12-16T14:42:55","modified_gmt":"2025-12-16T17:42:55","slug":"how-to-build-an-it-service-catalog","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/how-to-build-an-it-service-catalog\/","title":{"rendered":"How to Build an IT Service Catalog"},"content":{"rendered":"

The Service Catalog is a document that contains all the services offered by an organization. It provides customers with access to all the services they can request, as well as essential information about those services. It is a fundamental document, and therefore, today we will understand how to build an IT Service Catalog.<\/span><\/p>\n

Also read: The Definitive Guide to ITIL 4<\/a><\/strong><\/p>\n

The customer’s perspective on services is crucial to the catalog, but it is not the only perspective. The technical perspective, or the IT team’s perspective, on each of the services offered should also be included in the catalog. It is, therefore, a crucial document for both customers and employees to consult on important aspects of each service.<\/span><\/p>\n

As such, the Catalog has two different sections that contain the list of services and their descriptions from two different perspectives: the customer’s perspective and the IT perspective.<\/span><\/p>\n

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Navegue por t\u00f3picos de interesse:<\/p>\nToggle<\/span><\/path><\/svg><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n