{"id":148114,"date":"2023-02-27T15:56:30","date_gmt":"2023-02-27T18:56:30","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/continuous-improvement-the-key-to-improving-your-processes\/"},"modified":"2025-12-16T14:50:57","modified_gmt":"2025-12-16T17:50:57","slug":"continuous-improvement-the-key-to-improving-your-processes","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/continuous-improvement-the-key-to-improving-your-processes\/","title":{"rendered":"Continuous improvement: the key to improving your processes"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Dealing with processes is a very challenging task, not only for IT Service Management but also for any other business area. Improving them, then, is even more complicated. One solution to this is <\/span><b>continuous improvement<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is a well-recognized practice of <\/span><a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\"><b>ITIL <\/b><\/a><span style=\"font-weight: 400;\">&#8211; and therefore, of ITSM. However, it is not exclusive to this framework.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, it has been around for a long time. Lean and Kaizen, for example, are management practices that seek to reduce waste and evolve processes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, it is worth saying that continuous improvement is a practice that you need to master if you want to be a successful professional in the management area &#8211; whether it is IT services, products, or any other segment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you quickly search for some IT job vacancies, from governance level to analyst level, you will probably find those that request knowledge in continuous improvement (usually translated as an <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\/itil-4-foundation\">ITIL certification<\/a>).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, stay tuned! In this article, I will tell you everything you need to know about this concept!<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/continuous-improvement-the-key-to-improving-your-processes\/#Definition_of_continuous_improvement\" >Definition of continuous improvement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/continuous-improvement-the-key-to-improving-your-processes\/#What_continuous_improvement_does\" >What continuous improvement does?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/continuous-improvement-the-key-to-improving-your-processes\/#Examples_of_continuous_improvement_practices\" >Examples of continuous improvement practices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/continuous-improvement-the-key-to-improving-your-processes\/#Stages_of_the_model\" >Stages of the model<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/continuous-improvement-the-key-to-improving-your-processes\/#Its_time_for_you_to_improve_your_processes\" >It&#8217;s time for you to improve your processes!<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Definition_of_continuous_improvement\"><\/span><span style=\"font-weight: 400;\">Definition of continuous improvement<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As I said earlier, continuous improvement is not just about IT. On the contrary, it came from other areas and can be classified as a general management practice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When we look for its definition, we can resort to its purpose:<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">&#8220;To align the practices and services of the organization with the ever-changing needs of the business, through the identification of opportunities and continuous improvement of services, service components, practices, or any element involved in the efficient and effective management of products and services&#8221;.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">In other words, the scope of this practice is focused on the development of methods, techniques, and the propagation of a culture of continuous improvement, aligned with the organization&#8217;s overall strategy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It needs to be part of every area of the company, at all levels, from strategic to operational; for valuable services, those involved need to have this improvement in mind.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, we can say that continuous improvement goes beyond just a practice; it constitutes a series of values and behaviors that the company must face as a responsibility.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_continuous_improvement_does\"><\/span><span style=\"font-weight: 400;\">What continuous improvement does?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Continuous improvement encourages various activities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is part of proposing improvement actions throughout the company, optimizing the time and budget of processes and projects.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This practice also identifies and records possible improvement opportunities, evaluating and prioritizing these opportunities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If necessary, continuous improvement also builds business cases that help in making decisions regarding improvement actions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, this concept should be included in the planning and implementation of any process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, continuous improvement activity monitors, measures, and evaluates results, ensuring the effectiveness of these actions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These cited activities need to be coordinated to ensure the efficient adoption of this practice.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Examples_of_continuous_improvement_practices\"><\/span><span style=\"font-weight: 400;\">Examples of continuous improvement practices<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Explained what continuous improvement is, we can look at the methodologies applied in this context &#8211; this is a subject that I love!<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lean IT: This is the IT version of the famous Toyota methodology for waste reduction. The focus is on optimizing the production cycle and delivering something of value to the customer. That is, we define what customers value most in the process and see what can be eliminated from the production of a product to reduce waste and cut costs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Six Sigma: A method that focuses on improving the quality of business processes. Its aim is to avoid variation in processes, ensuring standardization, consistency, and performance. We do this by using some kind of measurement to visualize any deviation in the production line.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Total Quality Management (TQM): Total Quality Management is a method that focuses on holding all parties involved accountable in the sense that everyone creates awareness of quality in the processes. Furthermore, the focus is on reducing errors.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deming Cycle (PDCA): An iterative four-step problem-solving technique (Plan-Do-Check-Act) to improve processes. The cycle is also inspired by the continuous evaluation of management practices.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Stages_of_the_model\"><\/span><span style=\"font-weight: 400;\">Stages of the model<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As the focus of this article is to explain what continuous improvement is for IT services, I will refer to what ITIL defines as a model for this practice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, with the full support of the company&#8217;s guiding principles, the model works as an iterative approach, dividing the work into manageable portions, with goals that can be achieved incrementally.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The model is actually a step-by-step, an adaptation of the PDCA, which we saw earlier. However, instead of four steps, we have seven, which you can follow to implement any improvement.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, the seven steps and the activities of each one are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What is the vision? &#8211; Translate the company&#8217;s objectives and goals to the specific level where the improvement will be applied;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Where are we now? &#8211; Map and evaluate the current situation comprehensively, and what we include depends on the intended improvement and the context;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Where do we want to be? &#8211; Define goals for improvement and monitor them through metrics;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How do we get there? &#8211; Create a plan to address challenges and implement this improvement;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Act &#8211; Stage where we execute the previously created plan;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Did we get there? &#8211; Ensure that, at each iteration, the progress and relevance of the initiative are checked and confirmed;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How do we maintain momentum? &#8211; Stage where we reinforce new work methods and capitalize on successes, if the action has achieved the expected results.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Of course, we are not talking about a closed scope, but a model that will vary with the moment and the type of improvement.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Its_time_for_you_to_improve_your_processes\"><\/span><span style=\"font-weight: 400;\">It&#8217;s time for you to improve your processes!<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You can be sure that continuous improvement is an indispensable practice for a company to evolve. In fact, if we look closely at the stages I mentioned, it is possible to adapt them even for our personal life.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, if you are still not convinced to implement continuous improvement, check out this article with 10 examples of this practice applied in large companies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I&#8217;ll stop here. If you have any questions about how this effective practice works or if you liked this content, don&#8217;t hesitate to comment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">See you next time!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dealing with processes is a very challenging task, not only for IT Service Management but also for any other business area. Improving them, then, is even more complicated. One solution to this is continuous improvement. This is a well-recognized practice of ITIL &#8211; and therefore, of ITSM. However, it is not exclusive to this framework. [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148115,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8044,9429,9436,9433],"tags":[9457,9571,9704,9451,9503,9452],"class_list":["post-148114","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-featured","category-itil4","category-tutorials","tag-continuous-improvement","tag-gerenciamento-de-servicos-de-ti-2","tag-gsti-2","tag-it-service-management-2","tag-itil-4-2","tag-itsm-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Continuous improvement: the key to improving your processes - PMG Academy<\/title>\n<meta name=\"description\" content=\"Learn all about continuous improvement and its benefits for IT service 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