{"id":148112,"date":"2023-02-08T15:56:29","date_gmt":"2023-02-08T18:56:29","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/itil-and-itsm-discover-the-differences-and-how-they-work-together\/"},"modified":"2025-12-16T14:54:46","modified_gmt":"2025-12-16T17:54:46","slug":"itil-and-itsm-discover-the-differences-and-how-they-work-together","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/itil-and-itsm-discover-the-differences-and-how-they-work-together\/","title":{"rendered":"ITIL and ITSM: Discover the differences and how they work together"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">IT Service Management (ITSM) is often confused with an acronym, also famous for those in the field: <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\/\">ITIL (Information Technology Infrastructure Library)<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although thinking that both represent the same thing is a mistake, the confusion is justifiable: ITIL is of great importance for the proper functioning of ITSM.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But what does each one deal with, after all? Come and find out in this article!<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-and-itsm-discover-the-differences-and-how-they-work-together\/#What_is_ITIL_How_does_it_act_in_ITSM\" >What is ITIL? How does it act in ITSM?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-and-itsm-discover-the-differences-and-how-they-work-together\/#Benefits_of_ITIL_in_ITSM\" >Benefits of ITIL in ITSM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-and-itsm-discover-the-differences-and-how-they-work-together\/#What_are_the_differences_between_ITSM_and_ITIL\" >What are the differences between ITSM and ITIL?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-and-itsm-discover-the-differences-and-how-they-work-together\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_is_ITIL_How_does_it_act_in_ITSM\"><\/span><span style=\"font-weight: 400;\">What is ITIL? How does it act in ITSM?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before listing the differences between each of the terms, a brief introduction to <a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">what ITIL is worth<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Basically, ITIL is synonymous with best practices for IT Service Management.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This framework was developed in the late 1980s, from the need of the English government for IT processes. This resulted in a set of best practices that underpinned IT Service Management.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Later, large organizations and government agencies in Europe adopted this practice from the 1990s, also being used by private companies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The first ITIL books, even in its early stages, already addressed fundamental issues for ITSM, such as service level, help desk and incident management, as well as the contingency plan related to change management.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This structure went through four versions, currently being in the version called ITIL 4. New versions, like the last one that was launched, have emerged from the need for best practices to assist companies that use new technologies, something 100% related to digital transformation.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Benefits_of_ITIL_in_ITSM\"><\/span><span style=\"font-weight: 400;\">Benefits of ITIL in ITSM<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Thinking about the benefits of ITIL, we can list:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A design that keeps customer needs and expectations as a primary goal, that is, the success rate of the product or service will probably be higher;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improvement of the overall aspect of service management;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintenance of compliance with possible area regulations;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Help in the digital transformation process of companies;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creation of more innovative and valuable services;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Economy, since ITIL encourages detailed reporting, promoting efficient and effective service delivery;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Alignment of IT department objectives with business objectives;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scope that encourages continuous improvement of services;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consideration of all stakeholders.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"What_are_the_differences_between_ITSM_and_ITIL\"><\/span><span style=\"font-weight: 400;\">What are the differences between ITSM and ITIL?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If we read the benefits generated by ITIL, it may be possible to see why this term and ITSM are confused, since ITIL is a basic framework for this context.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are many points in which they approach because, in reality, ITIL is a part of the IT service management area.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If a company implements IT as a service, there are many frameworks available that can help ITSM, and ITIL is just one of them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, ITIL is a framework of best practices and ITSM strategies in the organization&#8217;s processes. This framework helps companies improve their services and meet their business goals after aligning their IT with their strategic objectives.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, ITSM is a discipline in itself. On the other hand, ITIL is a direction to achieve that discipline. ITSM is concerned with the creation, design, implementation, and support of IT services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Meanwhile, ITIL is a framework that can help in the implementation phase to increase the value generated from these IT services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Like ITIL, there are other famous frameworks used to improve IT services, such as the Microsoft Operations Framework (MOF), Control Objectives for Information and Related Technologies (COBIT), and VeriSM &#8211; an approach to service management in the Digital Age.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span style=\"font-weight: 400;\">Conclusion<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now, you can better understand how ITSM and ITIL relate. Moreover, you also know that they are not the same thing; ITIL is a complement to ITSM!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The ITIL framework provides a model for IT organizations to effectively implement ITSM and begin delivering more value to their organizations through effective and efficient service lifecycle management.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s no wonder that ITIL is one of the most widely used ITSM frameworks in the world, applied in large companies such as Spotify and Disney.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Do you still have any questions about what ITIL is and how it differs from ITSM? Leave them in the comments!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT Service Management (ITSM) is often confused with an acronym, also famous for those in the field: ITIL (Information Technology Infrastructure Library). Although thinking that both represent the same thing is a mistake, the confusion is justifiable: ITIL is of great importance for the proper functioning of ITSM. But what does each one deal with, [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148113,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9435,9433],"tags":[9571,9704,9451,9502,10070,10071,10072,10073,10074,9452,10075,10048,10076],"class_list":["post-148112","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-iso-20000","category-tutorials","tag-gerenciamento-de-servicos-de-ti-2","tag-gsti-2","tag-it-service-management-2","tag-itil-2","tag-itil-axelos","tag-itil-gsti","tag-itil-or-itsm","tag-itil-ou-gsti","tag-itil-vs-itsm","tag-itsm-2","tag-o-que-e-gsti","tag-o-que-e-itil","tag-o-que-e-itsm"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL and ITSM: How they work together - PMG 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