{"id":148104,"date":"2023-02-23T15:56:27","date_gmt":"2023-02-23T18:56:27","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/the-differences-between-demand-management-and-capacity-management\/"},"modified":"2025-12-16T14:48:43","modified_gmt":"2025-12-16T17:48:43","slug":"the-differences-between-demand-management-and-capacity-management","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/the-differences-between-demand-management-and-capacity-management\/","title":{"rendered":"The differences between Demand Management and Capacity Management"},"content":{"rendered":"

Dealing with supply and demand is a critical point for any company. In this sense, two processes are vital: Demand Management and Capacity Management.<\/span><\/p>\n

Both help any company achieve financial balance, without sacrificing quality service that positively impacts the customer.<\/span><\/p>\n

In fact, both processes have specific sections in ISO\/IEC 20000<\/a>, given the value of each.<\/span><\/p>\n

That is why these two processes are often confused, as they deal with service demand. However, the way Demand Management and Capacity Management handle demand has some differences.<\/span><\/p>\n

In summary, we can define the function of each as follows: Demand Management comprises the current and future demand of the customer for services, while Capacity Management plans and provides sufficient capacity to meet demand.<\/span><\/p>\n

I will explain each one of them calmly and explain why both work so closely together.<\/span><\/p>\n

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Navegue por t\u00f3picos de interesse:<\/p>\nToggle<\/span><\/path><\/svg><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n