{"id":148083,"date":"2023-02-19T15:56:20","date_gmt":"2023-02-19T18:56:20","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/6-tips-to-start-using-itil-without-complication\/"},"modified":"2025-12-16T14:49:30","modified_gmt":"2025-12-16T17:49:30","slug":"6-tips-to-start-using-itil-without-complication","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/6-tips-to-start-using-itil-without-complication\/","title":{"rendered":"6 Tips to Start Using ITIL Without Complication"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The term \u201cITIL\u201d doesn&#8217;t always bring good memories to people. This is because some have problems starting to use it and end up giving up completely. On the other hand, others are afraid that this will happen. Therefore, that&#8217;s why we have brought tips to start using ITIL.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But if you start in the right way, all these problems can be easily avoided. So, after reading this post, you will start to see <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\/\">ITIL more as an opportunity<\/a> than as a fear. So, read to the end!<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/6-tips-to-start-using-itil-without-complication\/#1-_Identify_the_causes_of_problems_with_ITIL\" >1- Identify the causes of problems with ITIL<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/6-tips-to-start-using-itil-without-complication\/#2-_Have_a_centralized_IT_helpdesk\" >2- Have a centralized IT helpdesk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/6-tips-to-start-using-itil-without-complication\/#3-_Manage_your_changes\" >3- Manage your changes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/6-tips-to-start-using-itil-without-complication\/#4-_Track_software_licenses\" >4- Track software licenses<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/6-tips-to-start-using-itil-without-complication\/#5-_Use_CMDB\" >5- Use CMDB<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/6-tips-to-start-using-itil-without-complication\/#6-_Take_ITIL_preparatory_courses\" >6- Take ITIL preparatory courses<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1-_Identify_the_causes_of_problems_with_ITIL\"><\/span><span style=\"font-weight: 400;\">1- Identify the causes of problems with ITIL<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">ITIL proposes that you eliminate errors as soon as you identify them in order to control problems. Often, IT teams jump from one problem to another, trying to solve one at a time without analyzing them. However, if you pay close attention, you will see that many of these are related or similar.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, instead of going one by one, what is suggested with <a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">ITIL<\/a> is that you eliminate the root cause. Thus, problem management becomes more effective, and you have to deal with fewer common problems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a result, it follows that it is necessary to invest more in investigating the causes of each IT problem. Therefore, understand the cause of each incident and identify solutions that are permanent.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"2-_Have_a_centralized_IT_helpdesk\"><\/span><span style=\"font-weight: 400;\">2- Have a centralized IT helpdesk<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When you can start with ITIL more quickly, you will see that there is not only a time gain but also a lot of facilitation in future use. For this, it often just needs to improve what you already do.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That said, it is likely that in your company, you already have a helpdesk where people go when they have IT problems. In this case, the idea is to take advantage of this existing structure, optimize it, and then use it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is because by having such a formalized location, people already know where to go in case of problems. Therefore, it becomes easier to manage each mishap and improve operational performance in service.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"3-_Manage_your_changes\"><\/span><span style=\"font-weight: 400;\">3- Manage your changes<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">For the work to function effectively and organized, all changes in your work environment must be under some formal management. Thus, changes should observe business objectives, not just technical aspects, obeying ITIL.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is because bad changes, even if technically valid, become problematic for the company if they are not aligned with the overall objective. This can lead to financial, legal, and reputational losses.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"4-_Track_software_licenses\"><\/span><span style=\"font-weight: 400;\">4- Track software licenses<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Keeping an eye on software is part of good ITIL practice. This point even appears in ITIL books but is generally not considered one of the most important. Even so, software asset management (SAM) is relevant to companies in general.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Based on this, it is easier to manage responsibilities &#8211; from legal to financial, passing through several sectors. This is because it allows the understanding of which software is actually installed and how it is used.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, and equally important, it also allows you to observe if the licenses are in force. In these cases, the riskier areas are Adobe, Microsoft, Oracle, among others. And ideally, this should also be integrated into your IT center.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"5-_Use_CMDB\"><\/span><span style=\"font-weight: 400;\">5- Use CMDB<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Databases for configuration management (CMDB) are very useful for solving problems with ITIL. They even assist in that initial process I mentioned, of identifying the common cause of problems at its root.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Following this, you can also evaluate impact changes and build a technical layer in the service catalog. Moreover, even if the CMDB is not yet complete, or if it is used by only a few sectors, you should still integrate the incidents.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thus, when you create a problem or change, do not forget to link it to some service. Also, remember to add more information if it is not yet complete.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a result, you will have a more complete picture of how your company&#8217;s IT is doing. With this, you can create a healthier relationship between the IT elements and the services you offer in your business.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"6-_Take_ITIL_preparatory_courses\"><\/span><span style=\"font-weight: 400;\">6- Take ITIL preparatory courses<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Finally, a sixth tip for getting used to ITIL is to take preparatory courses before taking the exam!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With these six tips for getting started with ITIL, you&#8217;re sure to be more successful and your experience will be good.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To see more posts like this, keep browsing our blog! Also, don&#8217;t forget to leave your comment<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The term \u201cITIL\u201d doesn&#8217;t always bring good memories to people. This is because some have problems starting to use it and end up giving up completely. On the other hand, others are afraid that this will happen. Therefore, that&#8217;s why we have brought tips to start using ITIL. But if you start in the right [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148084,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8044,9436,9433],"tags":[9958,9778,9959,9960,9961,9962,9963,9964,9502,9833,9965],"class_list":["post-148083","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-itil4","category-tutorials","tag-banco-de-dados-de-gerenciamento-de-configuracao-cmdb","tag-change-management","tag-configuration-management-database-cmdb","tag-gerenciamento-de-ativos-de-software-sam","tag-gerenciamento-de-mudancas","tag-gerenciamento-de-problemas","tag-helpdesk-de-ti","tag-it-helpdesk","tag-itil-2","tag-problem-management","tag-software-asset-management-sam"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - 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