{"id":148066,"date":"2023-02-08T15:56:16","date_gmt":"2023-02-08T18:56:16","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/history-of-itil-learn-about-its-origin-and-important-facts-about-this-practice\/"},"modified":"2025-12-16T14:54:52","modified_gmt":"2025-12-16T17:54:52","slug":"history-of-itil-learn-about-its-origin-and-important-facts-about-this-practice","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/history-of-itil-learn-about-its-origin-and-important-facts-about-this-practice\/","title":{"rendered":"History of ITIL: learn about its origin and important facts about this practice"},"content":{"rendered":"\r\n<p><span style=\"font-weight: 400;\">In this article, I will talk to you about the history of <a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">ITIL<\/a>. So, let&#8217;s get started! First of all, the history of ITIL begins in 1972 when IBM begins researching quality service provision called Information Systems Management Architecture (ISMA). Later, in 1980, IBM publishes Volume I of the IBM Management series, called &#8220;A Business Information Management System&#8221;.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Around 1986, the Central Computer and Telecommunications Agency (CCTA) granted a program to expand a set of operational guidelines. In summary, it aimed to increase efficiency in government. In 1988, the &#8220;Government Infrastructure Management Method (GITMM)&#8221; eventually became formalized and published as &#8220;guidelines&#8221; for the UK Government&#8217;s IT operations.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Until then, these Service Level Management (SLM) guides had a focus. Still, in the same year, the development team expanded and worked on cost, capacity, and availability management. The following year, the GITMM title became scarce because it was no longer analyzed as a method. As a result, its letter G was removed, marking the beginning of work outside the government sphere. However, there was a name change to ITIL. This is where the history of ITIL gains more meaning and substance.<\/span><\/p>\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/history-of-itil-learn-about-its-origin-and-important-facts-about-this-practice\/#From_1989_to_1991_%E2%80%93_important_years_for_ITIL\" >From 1989 to 1991 &#8211; important years for ITIL<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/history-of-itil-learn-about-its-origin-and-important-facts-about-this-practice\/#The_second_version_of_ITIL_emerged_between_the_1990s_and_2004\" >The second version of ITIL emerged between the 1990s and 2004<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/history-of-itil-learn-about-its-origin-and-important-facts-about-this-practice\/#Other_Updates\" >Other Updates<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/history-of-itil-learn-about-its-origin-and-important-facts-about-this-practice\/#ITIL_4\" >ITIL 4<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"From_1989_to_1991_%E2%80%93_important_years_for_ITIL\"><\/span><span style=\"font-weight: 400;\">From 1989 to 1991 &#8211; important years for ITIL<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">In 1989, the first book of &#8220;ITIL&#8221; was launched and published, featuring Service Level Management. Subsequently, Help Desk (combining Incident Management concepts), Contingency Planning, and Change Management were launched. Just to illustrate, the books had between 50-70 pages.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">In 1990, IT Service Management processes for Problem Management, Configuration Management, and Cost Management were published. Shortly after, in 1991, Software Control and Distribution were included in their publications, and in 1992, Availability Management.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Also, in 1991, the IT Information Management Forum (ITIMF) was created for user learning and idea exchange. Shortly after, in mid-1997, the group changed its name to IT Service Management Forum (itSMF).<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Today, it has members worldwide, and its reputation continues to grow through its chapters in major cities. <\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"The_second_version_of_ITIL_emerged_between_the_1990s_and_2004\"><\/span><span style=\"font-weight: 400;\">The second version of ITIL emerged between the 1990s and 2004<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">With ten books, this version aimed to create a connection between technology and business. But with a focus on the processes needed and effectively delivering services to business customers. In ITIL v2, the two most used books were &#8220;Service Support&#8221; and &#8220;Service Delivery.&#8221; The publications were generated in the following order:<\/span><\/p>\r\n<ul>\r\n<li><span style=\"font-weight: 400;\">2000: Service Support v2 published, 306 pages;<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">2001: Service Delivery v2 published, 376 pages;<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">2001: CCTA became part of the Office of Government Commerce (OGC);<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">2002: Application Management published, 158 pages. Planned to implement IT Service Management, with 208 pages and ICT Infrastructure Management, with 283 pages;<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">2003: Software Asset Management published, 146 pages;<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">2004: Business Perspective published, 180 pages;<\/span><\/li>\r\n<li><span style=\"font-weight: 400;\">2006: (June) ITIL v2 Glossary published. British Standard 15000, a formal IT service management standard, was developed based largely on ITIL practices. This standard was followed by national standards in several countries, including the ISO 20000:2005 standard, which gained rapid global recognition and adoption.<\/span><\/li>\r\n<\/ul>\r\n<h2><span class=\"ez-toc-section\" id=\"Other_Updates\"><\/span><span style=\"font-weight: 400;\">Other Updates<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">In June 2006, APM Group Limited was announced as the preferred candidate for accreditation and certification of the <a href=\"http:\/\/axelos.com\/certifications\/itil-service-management\/\">ITIL<\/a> program, during the itSMF International event, where it emerged as the winner.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">In May 2007, OGC initiated and published the second-largest revision of ITIL, version 3. This was in recognition of technological advancements and emerging challenges faced by service providers. Thus, the OGC became the former owner of best practice management.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Up until then, it had been the guardian of these best practices on behalf of the UK Government since 2000.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">In June 2010, the Government Cabinet Minister announced a reorganization of some government activities and confirmed that Best Practice Management functions had moved to the Cabinet Office, which is also part of the UK Government.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">In 2011, there was another release, this time the ITIL library with the new 2011 version. This update was intended to improve consistency and navigation of the content.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Some topics were reorganized for better information flow and clarity, but also to ensure alignment across the suite &#8211; including standardization of interfaces, inputs, and outputs throughout the service lifecycle.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">The terminologies were more detailed, and the concepts became more consistent among publications, including a revision of the Glossary. This was released simultaneously in six languages.<\/span><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"ITIL_4\"><\/span><span style=\"font-weight: 400;\">ITIL 4<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p><span style=\"font-weight: 400;\">Finally, in 2019, <a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">ITIL 4<\/a> was launched. In this version, the core elements of ITIL remain unchanged. Furthermore, the update includes practical standards on how to model and adapt your IT management strategy in a more modern and increasingly complex environment.<\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>In this article, I will talk to you about the history of ITIL. So, let&#8217;s get started! First of all, the history of ITIL begins in 1972 when IBM begins researching quality service provision called Information Systems Management Architecture (ISMA). Later, in 1980, IBM publishes Volume I of the IBM Management series, called &#8220;A Business [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148067,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8044,9436,9433],"tags":[9933,9934,9935,9763,9936,9937,9548,9502,9452,9851],"class_list":["post-148066","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-itil4","category-tutorials","tag-entrega-de-servicos","tag-evolucao","tag-evolution","tag-gerenciamento-de-ti-2","tag-historia","tag-history","tag-it-management","tag-itil-2","tag-itsm-2","tag-service-delivery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>History of ITIL: Origin and Important Facts - PMG 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