{"id":148064,"date":"2023-02-08T15:56:15","date_gmt":"2023-02-08T18:56:15","guid":{"rendered":"https:\/\/www.pmgacademy.com\/itsm\/the-advantages-and-purpose-of-iso-iec-20000\/"},"modified":"2025-12-16T14:55:04","modified_gmt":"2025-12-16T17:55:04","slug":"the-advantages-and-purpose-of-iso-iec-20000","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/articles\/the-advantages-and-purpose-of-iso-iec-20000\/","title":{"rendered":"The advantages and purpose of ISO\/IEC 20000"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">ISO\/IEC 20000 provides a framework for managing IT service management processes in order to meet customer service expectations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this post, we will take a closer look at the advantages and purpose of <a href=\"https:\/\/itsmhouse.com\/iso-20000-why-should-you-adopt-it\/\">ISO\/IEC 20000<\/a>. So stay tuned and follow the relevant factors below that will help you in your day-to-day life.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/articles\/the-advantages-and-purpose-of-iso-iec-20000\/#Regarding_the_advantages\" >Regarding the advantages<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/articles\/the-advantages-and-purpose-of-iso-iec-20000\/#Purpose_of_ISOIEC_20000\" >Purpose of ISO\/IEC 20000<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Regarding_the_advantages\"><\/span><span style=\"font-weight: 400;\">Regarding the advantages<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The implementation of ISO\/IEC 20000 helps to save money and increase the effectiveness and efficiency of business processes. Since most companies that have obtained ISO\/IEC 20000 certification have also obtained more efficient processes, increased customer satisfaction, and delivered higher quality services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ISO\/IEC 20000 defines requirements for IT service providers who can benefit from globally used best practices, standardization, and essential recommendations. It is seen as a prerequisite for establishing a business relationship with a new provider.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For customers, certification of suppliers with <a href=\"https:\/\/www.iso.org\/home.html\">ISO standards<\/a> means that service development and delivery are carried out in accordance with globally accepted reference documents.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The standard establishes a standard terminology base for IT Service Management. This results in gains in communication with customers and a full understanding of concepts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gain access to global markets through widespread recognition of ISO 20000 and reach more and more new customers. For the company, it is a competitive advantage that will demonstrate its commitment to quality.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, it helps to understand all regulatory compliance.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Purpose_of_ISOIEC_20000\"><\/span><span style=\"font-weight: 400;\">Purpose of ISO\/IEC 20000<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To understand the purpose of the respective parts of ISO\/IEC, we must first understand the profile of the companies that use the standard.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is especially important for companies where the quality of IT service is essential. For example, for a financial institution, such as a bank, and especially for technology service providers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thus, companies that are not currently seeking certification can still use the standard as a guide to best practices.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The ultimate purpose of ISO\/IEC 20000 is to ensure the quality of processes, but not of products, services, or the organization itself.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When a company obtains an ISO standard, for example, production processes are in accordance with what was documented.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, in no way does the standard guarantee the quality of the product or service. Since quality perspectives and criteria differ from customer to customer. That&#8217;s why the standard is not suitable for product evaluation.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ISO\/IEC 20000 provides a framework for managing IT service management processes in order to meet customer service expectations.\u00a0 In this post, we will take a closer look at the advantages and purpose of ISO\/IEC 20000. So stay tuned and follow the relevant factors below that will help you in your day-to-day life. Regarding the advantages [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148065,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8044,9435,9433],"tags":[9929,9655,9656,9930,9448,9931,9720,9451,9932],"class_list":["post-148064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-iso-20000","category-tutorials","tag-business-efficiency","tag-certificacao-2","tag-certification","tag-eficiencia-empresarial","tag-gestao-de-servicos-de-ti-2","tag-global-markets","tag-iso-iec-20000","tag-it-service-management-2","tag-mercados-globais"],"acf":[],"_links":{"self":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/users\/85233"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/comments?post=148064"}],"version-history":[{"count":1,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148064\/revisions"}],"predecessor-version":[{"id":149126,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148064\/revisions\/149126"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media\/148065"}],"wp:attachment":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media?parent=148064"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/categories?post=148064"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/tags?post=148064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}