{"id":148054,"date":"2023-03-06T15:56:12","date_gmt":"2023-03-06T18:56:12","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/in-practice-iso-9000-quality-management-system\/"},"modified":"2025-12-16T14:47:38","modified_gmt":"2025-12-16T17:47:38","slug":"in-practice-iso-9000-quality-management-system","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/in-practice-iso-9000-quality-management-system\/","title":{"rendered":"In practice: ISO 9000 &#8211; Quality Management System"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In this post, we will show you some relevant points about <a href=\"https:\/\/www.iso.org\/home.html\">ISO<\/a> 9000 for you to learn once and for all. So, let&#8217;s see! In practice: ISO 9000 &#8211; International Organization for Standardization is a generic name given to a series of standards that were created for the Quality Management Systems (QMS) sector within a company, which shows its ability to meet the desires of its customers.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/in-practice-iso-9000-quality-management-system\/#ISO_9000_is_divided_into_three_parts\" >ISO 9000 is divided into three parts.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/in-practice-iso-9000-quality-management-system\/#ISO_9000_Quality_Management_Principles\" >ISO 9000: Quality Management Principles<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"ISO_9000_is_divided_into_three_parts\"><\/span><span style=\"font-weight: 400;\">ISO 9000 is divided into three parts.<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">First of all, know that its value becomes great. Because it is compatible with other management systems:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ISO 9000:2005 &#8211; Fundamentals and vocabulary;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ISO 9001:2008 &#8211; Requirements;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ISO 9004:2010 &#8211; Guide to performance improvement.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">ISO 9000 certifies that the company is doing processes correctly, but does not guarantee the quality of the final product, and therefore, the need for continuous improvement is strongly encouraged.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This framework focuses on the four main areas of business: resource management, product quality, maintenance of quality records, and the requirement for continuous improvement. It is relevant to all types of companies, products, and services. Therefore, it does not have specific relevance to the IT area.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if there is a quality problem in the system, the company will have a loss in production and waste of resources. Thus, the implementation of this system may reduce this loss.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"ISO_9000_Quality_Management_Principles\"><\/span><span style=\"font-weight: 400;\">ISO 9000: Quality Management Principles<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The set of ISO 9000 standards was developed based on eight <a href=\"https:\/\/itsmhouse.com\/quality-management-and-business-processes-frameworks\/\">quality management<\/a> principles, with a process-oriented structure.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These principles end up being the main fear of any company since they validate how they affect quality. They reflect the best market practices, since they are designed to allow continuous improvement of the business and capable of responding to the desires and aspirations of customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When reading the next 8 PRINCIPLES, see which ones, when used for an IT area, become milder:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer focus: the company must surprise customers in delivering products and services;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leadership: leadership is not tyranny, it is organization;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">People involvement: unity brings individual skills as a benefit;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Process approach: full knowledge of the process, making real problems solved;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Systematic approach to management: all processes are interrelated;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Continuous Improvement: continuous improvement seeks to satisfy customers and all parties attracted, through measurement and analysis of results that add value to the company;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Factual approach to decision-making: decisions made through measurement and analysis of results become effective;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mutual benefits in supplier relationships: partnerships must be made so that all parties involved benefit.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">It seems obvious that companies do not want to deliver poor services, but sometimes the fact that the company obtains the ISO 9000 standard intensifies the problems. This happens because now processes and indicators are being monitored and evidenced. Apparently, it should not be bad for the company since it creates a good chance for improvement.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this post, we will show you some relevant points about ISO 9000 for you to learn once and for all. So, let&#8217;s see! In practice: ISO 9000 &#8211; International Organization for Standardization is a generic name given to a series of standards that were created for the Quality Management Systems (QMS) sector within a [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148055,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8044],"tags":[9895,9457,9896,9459,9897,9898,9899,9690,9900,9901,9902],"class_list":["post-148054","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","tag-business-principles","tag-continuous-improvement","tag-iso-9000-2","tag-melhoria-continua-2","tag-orientado-a-processos","tag-principios-de-negocios","tag-process-oriented","tag-qms","tag-quality-management-systems","tag-sgq","tag-sistemas-de-gerenciamento-da-qualidade"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>In practice: ISO 9000 - Quality Management System - PMG Academy<\/title>\n<meta name=\"description\" content=\"Learn about ISO 9000 and its relevance for Quality Management Systems (QMS) in companies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/in-practice-iso-9000-quality-management-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"In practice: ISO 9000 - Quality Management System\" \/>\n<meta property=\"og:description\" content=\"Learn about ISO 9000 and its relevance for Quality Management Systems (QMS) in companies.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sandbox2.institutopmg.com\/en\/in-practice-iso-9000-quality-management-system\/\" \/>\n<meta property=\"og:site_name\" content=\"PMG Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/adriano.martinsantonio\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-06T18:56:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-16T17:47:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sandbox2.institutopmg.com\/wp-content\/uploads\/2025\/12\/homem-fazendo-gestao-de-processos-com-cubos-de-madeira-praticando-a-organizacao.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"480\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adriano Martins Antonio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adriano Martins Antonio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/in-practice-iso-9000-quality-management-system\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/in-practice-iso-9000-quality-management-system\/\"},\"author\":{\"name\":\"Adriano Martins Antonio\",\"@id\":\"https:\/\/sandbox2.institutopmg.com\/en\/#\/schema\/person\/4ff5bc0806b04dd72d25d14a443360e7\"},\"headline\":\"In practice: ISO 9000 &#8211; 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