{"id":148052,"date":"2023-04-03T19:42:11","date_gmt":"2023-04-03T22:42:11","guid":{"rendered":"https:\/\/www.pmgacademy.com\/itsm\/disneys-itil-journey-how-mickey-mouse-went-digital\/"},"modified":"2025-12-16T14:41:58","modified_gmt":"2025-12-16T17:41:58","slug":"disneys-itil-journey-how-mickey-mouse-went-digital","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/disneys-itil-journey-how-mickey-mouse-went-digital\/","title":{"rendered":"Disney&#8217;s ITIL Journey: How Mickey Mouse Went Digital"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you&#8217;ve ever visited a Disney theme park, you know that the experience is nothing short of magical. From the rides to the food, everything is perfectly orchestrated to make sure you have the time of your life. <\/span><span style=\"font-weight: 400;\">But have you ever wondered how they manage to make it all happen? Well, behind the scenes, there&#8217;s a lot of technology at work, and Disney has been on a journey to improve their IT processes using <a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">ITIL<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ITIL, which stands for Information Technology Infrastructure Library, is a framework used by businesses to manage their IT services. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Disney realized that they needed a better system for managing their technology, so they decided to adopt ITIL to improve their processes.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/disneys-itil-journey-how-mickey-mouse-went-digital\/#The_ITIL_Journey\" >The ITIL Journey<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/disneys-itil-journey-how-mickey-mouse-went-digital\/#Disneys_Results_with_ITIL\" >Disney&#8217;s Results with ITIL<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"The_ITIL_Journey\"><\/span>The ITIL Journey<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The first step in their ITIL journey was to assess their current processes and identify areas for improvement. They realized that they needed to standardize their procedures across all their theme parks and resorts to ensure consistency and efficiency. They also needed a better way to communicate and collaborate with their IT teams.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To address these issues, Disney implemented several ITIL best practices. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">They created a centralized service desk to manage all IT requests, incidents, and problems. They also established a change management process to ensure that all changes to their IT environment were thoroughly tested and approved before implementation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another key aspect of Disney&#8217;s ITIL journey was the adoption of a configuration management database (CMDB). <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This database allows them to keep track of all their IT assets and their relationships with each other. This information is critical for making informed decisions and managing the IT environment effectively.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Disneys_Results_with_ITIL\"><\/span>Disney&#8217;s Results with ITIL<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The results of Disney&#8217;s ITIL journey have been impressive. They&#8217;ve improved their IT processes, reduced downtime, and increased their ability to respond to IT incidents quickly. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">They&#8217;ve also been able to manage their IT resources more effectively, which has resulted in cost savings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, the next time you visit a Disney theme park, take a moment to appreciate the technology behind the magic. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">And know that behind the scenes, Disney&#8217;s <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\/\">ITIL<\/a> journey has been crucial to making sure that the magic never stops.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;ve ever visited a Disney theme park, you know that the experience is nothing short of magical. From the rides to the food, everything is perfectly orchestrated to make sure you have the time of your life. But have you ever wondered how they manage to make it all happen? Well, behind the scenes, [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148053,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9436,9433],"tags":[9890,9571,9704,9891,9451,9528,9502,9452,9892,9893,9815,9626,9894],"class_list":["post-148052","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil4","category-tutorials","tag-disney","tag-gerenciamento-de-servicos-de-ti-2","tag-gsti-2","tag-it-processes","tag-it-service-management-2","tag-it-services","tag-itil-2","tag-itsm-2","tag-parques-tematicos","tag-processos-de-ti","tag-technology","tag-tecnologia-2","tag-theme-parks"],"acf":[],"_links":{"self":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/users\/85233"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/comments?post=148052"}],"version-history":[{"count":1,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148052\/revisions"}],"predecessor-version":[{"id":149085,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148052\/revisions\/149085"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media\/148053"}],"wp:attachment":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media?parent=148052"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/categories?post=148052"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/tags?post=148052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}