{"id":148050,"date":"2023-04-27T15:56:10","date_gmt":"2023-04-27T18:56:10","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/itil-foundation-process-owner-and-function-concepts\/"},"modified":"2025-12-16T14:38:42","modified_gmt":"2025-12-16T17:38:42","slug":"itil-foundation-process-owner-and-function-concepts","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/itil-foundation-process-owner-and-function-concepts\/","title":{"rendered":"ITIL Foundation: Process Owner and Function Concepts"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">You may have wondered at least once, who is behind the process, in order to understand the meaning of each step, right? In addition, understanding function concepts facilitates some means and becomes indispensable. Therefore, today we&#8217;ll discover the process owner and function concepts in <a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\/\">ITIL Foundation!<\/a><\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-foundation-process-owner-and-function-concepts\/#The_process_owner\" >The process owner<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-foundation-process-owner-and-function-concepts\/#In_operation\" >In operation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-foundation-process-owner-and-function-concepts\/#In_design\" >In design<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-foundation-process-owner-and-function-concepts\/#Review_Assignments\" >Review Assignments<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-foundation-process-owner-and-function-concepts\/#Function_concepts\" >Function concepts<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-foundation-process-owner-and-function-concepts\/#Overview_of_Service_Operation_functions\" >Overview of Service Operation functions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-foundation-process-owner-and-function-concepts\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"The_process_owner\"><\/span><span style=\"font-weight: 400;\">The process owner<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">According to ITIL Foundation (2011 edition), being the Process Owner suggests to assign and ensure that the process is fit for the desired purpose, in which the outputs of the process end up being relevant.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Example: the Change Management Process Owner. The process owner must be accountable for a process, ensuring that it is executed as agreed and documented, achieving the defined goals regardless of where they are and what technologies, services, and professionals are involved.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, the process owner&#8217;s duty (accountable) lies in sponsoring, designing, managing changes, and focusing on the continuous improvement of the process and its metrics.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In general, this role is often assigned to the same person who performs the Process Manager role, but in large companies, these two roles are sometimes separated.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its main planning assignments are: defining the strategy and design, documentation, policies, standards, and publication of the process, including the definition of Key Performance Indicators (KPIs).<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"In_operation\"><\/span><span style=\"font-weight: 400;\">In operation<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ensure the execution, communication, and forwarding of issues related to the process execution, interfacing with functional managers, ensuring that the process receives the necessary resources and that all involved are trained and well aware of their roles and judgments within the process.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"In_design\"><\/span><span style=\"font-weight: 400;\">In design<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Sponsor, design, and manage changes in the process.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Review_Assignments\"><\/span><span style=\"font-weight: 400;\">Review Assignments<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Review process improvement suggestions and regularly audit processes. From time to time, review the process strategy.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Function_concepts\"><\/span><span style=\"font-weight: 400;\">Function concepts<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A function is a logical concept that refers to people and automated measures that perform a defined process, task, or combination of processes or tasks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In larger companies, a function supports division and execution across multiple departments, teams, and groups. That is, it can also be incorporated within a single organizational unit.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thus, the functions of Service Operations are vital to managing the IT operational environment in a &#8220;steady state.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They are logical functions and do not need to be performed in an organizational structure format. Thus, Technical Management and Application Management can be organized in any combination and in any number of departments.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Overview_of_Service_Operation_functions\"><\/span><span style=\"font-weight: 400;\">Overview of Service Operation functions<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Service Desk or Service Center is the main point of contact for users. This happens through service interruptions, service requests, or even for some categories of Change Requests.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Service Center provides a single communication point to users.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>IT Operations Managemen<\/strong><span style=\"font-weight: 400;\"><strong>t<\/strong> is the function responsible for the daily operational tasks necessary to manage the IT infrastructure. In short, done according to Performance Standards defined during the Service Design phase.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>IT Operations Control<\/b><span style=\"font-weight: 400;\"> is generally composed of operator shifts. And indeed, they end up ensuring that routine operational tasks are carried out.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Facilities Management <\/b><span style=\"font-weight: 400;\">refers to the physical management of the IT environment, the data center, or server room.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Technical Management <\/b><span style=\"font-weight: 400;\">provides detailed information on technical skills and resources needed to support the continuity of IT infrastructure operation. Thus, it plays a solemn role in the design, analysis, release, and improvement of IT services.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Application Management<\/b><span style=\"font-weight: 400;\"> is responsible for managing applications throughout their lifecycle, supporting and maintaining operational applications. It also plays a notable role in designing, testing, and improving applications that are part of IT service management.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span style=\"font-weight: 400;\">Conclusion<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We have seen that although ITIL has many concepts and contributes a lot to the job market, it also opens doors to incredible ideas. As professionals use it, they achieve goals and their success becomes more prominent.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, don&#8217;t miss opportunities that come your way. Explore the epic world of IT; it&#8217;s worth keeping up-to-date. Therefore, check out these 10 tips for entering the IT market:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose a suitable course;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">Study hard<\/a>;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Look for an internship;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve your English;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strive to stand out in the market;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be curious;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Evaluate whether you need a degree;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Focus on networking;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stay tuned to job openings on the internet;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seek companies that offer training.<\/span><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>You may have wondered at least once, who is behind the process, in order to understand the meaning of each step, right? In addition, understanding function concepts facilitates some means and becomes indispensable. Therefore, today we&#8217;ll discover the process owner and function concepts in ITIL Foundation! The process owner According to ITIL Foundation (2011 edition), [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148051,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9436,9433],"tags":[9706,9876,9877,9878,9879,9880,9881,9882,9571,9883,9884,9885,9886,9451,9660,9887,9888,9654,9889],"class_list":["post-148050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil4","category-tutorials","tag-application-management","tag-conceitos-de-funcao","tag-dono-do-processo","tag-facilities-management","tag-function-concepts","tag-gerenciamento-de-aplicacoes","tag-gerenciamento-de-instalacoes","tag-gerenciamento-de-operacoes-de-ti","tag-gerenciamento-de-servicos-de-ti-2","tag-gerenciamento-tecnico","tag-infraestrutura-de-ti","tag-it-infrastructure","tag-it-operations-management","tag-it-service-management-2","tag-itil-foundation","tag-process-owner","tag-service-center","tag-service-desk","tag-technical-management"],"acf":[],"yoast_head":"<!-- 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