{"id":148037,"date":"2023-05-05T15:56:06","date_gmt":"2023-05-05T18:56:06","guid":{"rendered":"https:\/\/www.pmgacademy.com\/itsm\/unlocking-the-power-of-the-deming-cycle-in-itil\/"},"modified":"2025-12-16T14:37:47","modified_gmt":"2025-12-16T17:37:47","slug":"unlocking-the-power-of-the-deming-cycle-in-itil","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/unlocking-the-power-of-the-deming-cycle-in-itil\/","title":{"rendered":"Unlocking the Power of the Deming Cycle or PDCA Model for Continuous Improvement in ITIL"},"content":{"rendered":"\r\n<p><span style=\"font-weight: 400;\">The Deming Cycle or Plan-Do-Check-Act (PDCA) is a four-stage model for implementing changes used in <a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">ITIL<\/a>. Just as the circle has no end, the PDCA model should be continuously repeated for continuous improvement.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">The PDCA model or Deming Cycle was created by <a href=\"https:\/\/deming.org\/learn\/about-dr-deming\/\">William Edwards Deming<\/a>, who is well known for his management philosophy that seeks high quality, increased productivity, and improved competitive position.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Thus, it is the key to any work on increasing the maturity level of any process and in the process of continuous improvement.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Therefore, this cycle is particularly applicable to the Continuous Service Improvement process.<\/span><\/p>\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/unlocking-the-power-of-the-deming-cycle-in-itil\/#Deming_Cycles_key_stages\" >Deming Cycle&#8217;s key stages:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/tutorials\/unlocking-the-power-of-the-deming-cycle-in-itil\/#Using_the_Deming_CyclePDCA_as_a_continuous_improvement_model\" >Using the Deming Cycle\/PDCA as a continuous improvement model<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Deming_Cycles_key_stages\"><\/span><span style=\"font-weight: 400;\">Deming Cycle&#8217;s key stages:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<ol>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Plan, that is, recognizing an opportunity and planning a change.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do, test the change. That is, conduct a small-scale study.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check, review the trial, analyze the results, and identify what you have learned.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Act, act on what you have learned in the study phase: if the change did not work, go back to the cycle with a different plan. If successful, incorporate what you learned from the test into broader changes. Use what you have learned to plan new improvements.<\/span><\/li>\r\n<\/ol>\r\n<h2><span class=\"ez-toc-section\" id=\"Using_the_Deming_CyclePDCA_as_a_continuous_improvement_model\"><\/span><span style=\"font-weight: 400;\">Using the <\/span><span style=\"font-weight: 400;\">Deming Cycle\/<\/span><span style=\"font-weight: 400;\">PDCA as a continuous improvement model<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">When&#8230;<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Starting a new improvement project;<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Developing a new or improved project for a process, product, or service;<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Defining a repetitive work process;<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Planning data collection and analysis in order to verify and prioritize problems or causes;<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">And when implementing any change.<\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"font-weight: 400;\">Therefore, note that the PDCA model is also called the PEVA model, from the Portuguese: Plan, Execute, Verify, and Act.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">However, the Deming Cycle is critical in two points for the Continuous Service Improvement phase: in the implementation of a new process and in the application of improvements in existing service and service management processes.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">A safe and controllable way to increase the maturity level of a process towards its goal is to perform the cycle. And, a way to maintain the level, ensuring that what has been achieved is not lost, is to work with awareness, training, and communication means as if it were a &#8220;wedge&#8221; and support for the stability of the acquired level.<\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>The Deming Cycle or Plan-Do-Check-Act (PDCA) is a four-stage model for implementing changes used in ITIL. Just as the circle has no end, the PDCA model should be continuously repeated for continuous improvement. The PDCA model or Deming Cycle was created by William Edwards Deming, who is well known for his management philosophy that seeks [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148038,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9436,9438,9433],"tags":[9840,9457,9841,9719,9502,9842,9459,9843,9844,9845,9846,9717,9665],"class_list":["post-148037","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil4","category-t-itsmf","category-tutorials","tag-ciclo-de-deming","tag-continuous-improvement","tag-deming-cycle","tag-gestao-de-servicos","tag-itil-2","tag-maturity-level","tag-melhoria-continua-2","tag-melhoria-de-processos","tag-modelo-pdca","tag-nivel-de-maturidade","tag-pdca-model","tag-process-improvement","tag-service-management"],"acf":[],"_links":{"self":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/users\/85233"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/comments?post=148037"}],"version-history":[{"count":1,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148037\/revisions"}],"predecessor-version":[{"id":149065,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/posts\/148037\/revisions\/149065"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media\/148038"}],"wp:attachment":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media?parent=148037"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/categories?post=148037"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/tags?post=148037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}