{"id":148023,"date":"2023-05-11T15:56:02","date_gmt":"2023-05-11T18:56:02","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/itil-v3-and-activity-based-demand-management\/"},"modified":"2025-12-16T14:36:01","modified_gmt":"2025-12-16T17:36:01","slug":"itil-v3-and-activity-based-demand-management","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/itil-v3-and-activity-based-demand-management\/","title":{"rendered":"ITIL v3 and Activity-Based Demand Management"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">According to <a href=\"https:\/\/itsmhouse.com\/making-the-shift-a-guide-to-transitioning-to-itil-4\/\">ITIL v3 studies<\/a>, business processes are the main sources of demand for services. Therefore, Patterns of Business Activity (PBA) influence the service request patterns of service providers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is important to study the customer&#8217;s business to identify, analyze and codify these patterns in order to provide a basis for ITIL v3 and Capacity Management. It is also necessary to visualize the customer&#8217;s business activities and plans, in terms of demand to support the services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, a purchase order (activity) may result in a set of requests (demand) generated by the billing process (customer&#8217;s business process). <\/span><\/p>\n<p><span style=\"font-weight: 400;\">By studying the ITIL v3, you will see that analyzing and monitoring business process activity patterns will make it possible to predict demand for services and in the service catalog that supports the business process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is also possible to predict demand for underlying services of assets that support these services. Demand patterns occur at various levels. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Activity-based Demand Management may require a chain of patterns to ensure that customer business plans are synchronized with the service management plan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As we have seen, the main source of demand for IT services deals with the execution of business processes within the company.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-v3-and-activity-based-demand-management\/#Organizations_Business_Processes\" >Organization&#8217;s Business Processes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-v3-and-activity-based-demand-management\/#Service_Design\" >Service Design<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-v3-and-activity-based-demand-management\/#Service_Transition\" >Service Transition<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-v3-and-activity-based-demand-management\/#Service_Operation\" >Service Operation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/itil-v3-and-activity-based-demand-management\/#Continual_Service_Improvement\" >Continual Service Improvement<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Organizations_Business_Processes\"><\/span>Organization&#8217;s Business Processes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Like any business process, a series of workload variations will occur. These changes are identified as a Patterns of Business Activity (PBA) so that their effect on demand patterns can be understood.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When there is a precise understanding of how the customer&#8217;s business operates, IT can improve capacity planning. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Over time, Demand Management may be able to build a business process profile and activity patterns in such a way that seasonal variations as well as specific events (e.g., addition of new employees) can be predicted in terms of demand.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The use of this information will help in various elements of the service cycle, including the following:<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Service_Design\"><\/span><span style=\"font-weight: 400;\">Service Design<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In particular, Capacity and Availability Management, which can optimize projects to meet demand patterns.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Service_Transition\"><\/span><span style=\"font-weight: 400;\">Service Transition<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Change Management certifies adequate levels of assurance that can be delivered.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Service_Operation\"><\/span><span style=\"font-weight: 400;\">Service Operation<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The availability of personnel can be optimized based on demand patterns.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Continual_Service_Improvement\"><\/span><span style=\"font-weight: 400;\">Continual Service Improvement<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It can identify opportunities to consolidate demand or encourage improvements or techniques that influence demand.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, the <a href=\"https:\/\/itsm.certification.info\/patterns.html\">Patterns of Business Activity (PBA)<\/a> determine the Demand Pattern that the service provider perceives. That is, the higher the business activity, the higher the demand for IT services.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to ITIL v3 studies, business processes are the main sources of demand for services. Therefore, Patterns of Business Activity (PBA) influence the service request patterns of service providers. It is important to study the customer&#8217;s business to identify, analyze and codify these patterns in order to provide a basis for ITIL v3 and Capacity [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148024,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9436,9433],"tags":[9799,9771,9704,9502,9504,9452,9584,9586],"class_list":["post-148023","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil4","category-tutorials","tag-continual-service-improvement","tag-gerenciamento-de-servicos-2","tag-gsti-2","tag-itil-2","tag-itil-v3-2","tag-itsm-2","tag-service-operation","tag-service-transition"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL v3 and Activity-Based Demand Management - 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