{"id":148019,"date":"2023-05-15T15:56:00","date_gmt":"2023-05-15T18:56:00","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/business-continuity-management-and-disaster-recovery-plan\/"},"modified":"2025-12-16T14:35:38","modified_gmt":"2025-12-16T17:35:38","slug":"business-continuity-management-and-disaster-recovery-plan","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/","title":{"rendered":"Business Continuity Management and Disaster Recovery Plan"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">What do you know about Business Continuity Management and Disaster Recovery Plan? Well, this is a very relevant topic because the companies that survive after a disaster are those that are prepared for it. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, if one link fails, it will lead to problems. For example, the absence of a person, a link failure, the absence of a supplier, a compromised physical structure, etc. Not only that, but also if the <a href=\"https:\/\/www.axelos.com\/resource-hub\/blog\/it-service-continuity-5-key-factors-for-disaster-preparation\">continuity<\/a> of a business process stops, it will inevitably lead to irreparable losses and damages.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The BCP (Business Continuity Plan) allows the company not to stop, since the plan will enable quick recovery after an incident, damage, or disaster. A BIA (Business Impact Analysis) is necessary to detect the most critical processes of an organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The DRP (Disaster Recovery Plan) guarantees the recovery of the organization after the shutdown. Business continuity management is due to the description in BS 25999. That is, a British standard made integrally throughout the organization, unlike ISO 27002, which is made only for IT.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#1_Continuity\" >1. Continuity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#2_What_are_catastrophes\" >2. What are catastrophes?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#3_Disaster_Recovery_Plan_%E2%80%93_DRP_Disaster_Recovery_Plan\" >3. Disaster Recovery Plan &#8211; DRP (Disaster Recovery Plan)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#Workplace_alternatives\" >Workplace alternatives<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#Redundant_Site\" >Redundant Site<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#Hot_Site_on_demand\" >Hot Site on demand<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#Testing_BCP\" >Testing BCP<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#Personnel_Measures\" >Personnel Measures<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#Managing_Communication_and_Operational_Processes\" >Managing Communication and Operational Processes<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#1_Operational_Procedures_and_Responsibilities\" >1. Operational Procedures and Responsibilities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#2_Change_Management\" >2. Change Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#3_Segregation_of_Duties\" >3. Segregation of Duties<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#4_Development_Testing_Homologation_and_Production\" >4. Development, Testing, Homologation and Production<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/business-continuity-management-and-disaster-recovery-plan\/#5_Third-Party_Service_Management\" >5. Third-Party Service Management<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1_Continuity\"><\/span><span style=\"font-weight: 400;\">1. Continuity<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It refers to the availability of the system when requested. For example, a telephone center that works with 50 professionals in 24 hours. Therefore, it must have different availability requirements from another center that works only during business hours, with only one employee. That is, availability requirements can differ drastically.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_What_are_catastrophes\"><\/span><span style=\"font-weight: 400;\">2. What are catastrophes?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Even a simple failure becomes a catastrophe, not necessarily a terrorist attack. This will depend on the business process and its importance.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Disaster_Recovery_Plan_%E2%80%93_DRP_Disaster_Recovery_Plan\"><\/span><span style=\"font-weight: 400;\">3. Disaster Recovery Plan &#8211; DRP (Disaster Recovery Plan)<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you still do not know the difference between DRP and BCP, pay attention! The DRP is responsible for minimizing the consequences and taking measures to return to normal operation in an acceptable time. It aims at recovery while the disaster is in progress.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, the BCP aims at an alternative location, requires something more comprehensive, all focused on continuity, even if partially. The DRP is to return to production. That is, it deals with contingencies and alternative paths before the disaster.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Workplace_alternatives\"><\/span><span style=\"font-weight: 400;\">Workplace alternatives<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Evaluate the costs of maintaining a physical space as contingency for the operations of the main branch, in order to ensure that operations continue after a disaster.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Redundant_Site\"><\/span><span style=\"font-weight: 400;\">Redundant Site<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Good alternative when the company has several locations, especially when it comes to the Data Center. In this sense, the data modality must be replicated between the sites.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Hot_Site_on_demand\"><\/span><span style=\"font-weight: 400;\">Hot Site on demand<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Evaluate the possibility of a truck containing the necessary resources for the operation of a temporary Data Center. Are the possibilities limited? Yes! But it is a way to restart the operation of most critical processes.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Testing_BCP\"><\/span><span style=\"font-weight: 400;\">Testing BCP<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A good BCP\/DRP should not go to the drawer after its preparation. There needs to be a plan to regularly test and, consequently, change it if necessary.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, changes occur in the company and must be reflected in the plans. Additionally, consider testing as a good tool for employee awareness. Sometimes it is better not to count on the existence of a plan than to have a completely outdated plan.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Personnel_Measures\"><\/span><span style=\"font-weight: 400;\">Personnel Measures<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Also, evaluate the rapid replacement of employees. Because if there is a disaster, epidemic, strike, or something that makes the presence of employees impossible in the company, you will not suffer so much from the impacts.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Managing_Communication_and_Operational_Processes\"><\/span><span style=\"font-weight: 400;\">Managing Communication and Operational Processes<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_Operational_Procedures_and_Responsibilities\"><\/span><span style=\"font-weight: 400;\">1. Operational Procedures and Responsibilities<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In order to maintain effective IT management, it is important to document procedures and assign responsibilities. But how? Through work instructions. Such as: system maintenance processes; backup procedures; how to turn on and off certain equipment; etc. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Certain items in these procedures must exist, such as how to handle information, a list of contacts after an incident, and the location where audit log files are generated, since these logs can be used as a way to discover any errors in the system after a problem or interruption.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Change_Management\"><\/span><span style=\"font-weight: 400;\">2. Change Management<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Implementing a <a href=\"https:\/\/itsmhouse.com\/change-management\/\">change<\/a> can lead to risks. And this is very serious. However, do you know how? For example, let&#8217;s imagine that a system has a vulnerability and a patch needs to be applied, but the system update can lead to unavailability or major failures. So, evaluate the change carefully. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, consider the replacement of a version of an application, in which the Service Desk needs to continue supporting and consequently, learn to support the new version. In other words, the consequences of changes must be known and prepared in advance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Evaluate another point, the desire for a definition of roles and responsibilities in a change management process. Since, if each person could freely execute changes, there would inevitably be errors and stoppages. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, it would most likely make it difficult to detect the origin of a problem and the person responsible for the failure.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Segregation_of_Duties\"><\/span><span style=\"font-weight: 400;\">3. Segregation of Duties<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It can be difficult for small businesses to apply segregation of duties. But this principle should be followed as much as possible and as practical. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Segregation helps to prevent unauthorized access to documentation, data or information, thus avoiding fraud, embezzlement, illegal actions that may generate losses and damage to the company.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Development_Testing_Homologation_and_Production\"><\/span><span style=\"font-weight: 400;\">4. Development, Testing, Homologation and Production<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In order to ensure that changes do not become executed in a uncontrolled manner, it is also ideal to advise the creation of several physical environments, such as:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Development: security requirements applied;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Testing: determines if the development complies with the requirements;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Homologation: the customer verifies if the product meets their specifications;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Production: should have a plan to recover the latest version in case of a failure.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"5_Third-Party_Service_Management\"><\/span><span style=\"font-weight: 400;\">5. Third-Party Service Management<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When a company decides to outsource some or all of its IT, a good contract must be signed with the third party providing this service, including security aspects and Service Level Agreements (SLA). <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this way, ensure that audits are also regularly performed to verify that these agreements are being respected.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I hope I have contributed to making this subject clearer in your mind with everything I have discussed in this text about &#8220;Business Continuity Management and Disaster Recovery Plan&#8221;.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What do you know about Business Continuity Management and Disaster Recovery Plan? Well, this is a very relevant topic because the companies that survive after a disaster are those that are prepared for it. In fact, if one link fails, it will lead to problems. For example, the absence of a person, a link failure, [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148020,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9436,9438,9433],"tags":[9777,9631,9632,9778,9779,9780,9781,9782,9783,9784,9785,9786,9787,9788,9789,9790,9791,9792,9793,9794,9795],"class_list":["post-148019","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil4","category-t-itsmf","category-tutorials","tag-alternativas-de-local-de-trabalho","tag-bcp-2","tag-business-continuity-management","tag-change-management","tag-disaster-recovery-plans","tag-drp-2","tag-gerenciamento-de-comunicacao-e-processos-operacionais","tag-gerenciamento-de-servicos-de-terceiros","tag-gestao-da-continuidade-de-negocios","tag-hot-site-on-demand","tag-hot-site-sob-demanda","tag-medidas-de-pessoal","tag-personnel-measures","tag-planos-de-recuperacao-de-desastres","tag-redundant-site","tag-segregation-of-duties","tag-site-redundante","tag-teste-de-bcp","tag-testing-bcp","tag-third-party-service-management","tag-workplace-alternatives"],"acf":[],"yoast_head":"<!-- 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