{"id":148017,"date":"2023-05-17T15:56:00","date_gmt":"2023-05-17T18:56:00","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/uniting-agile-and-itil-4-in-an-agile-organization\/"},"modified":"2025-12-16T14:34:48","modified_gmt":"2025-12-16T17:34:48","slug":"uniting-agile-and-itil-4-in-an-agile-organization","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/uniting-agile-and-itil-4-in-an-agile-organization\/","title":{"rendered":"Uniting Agile and ITIL 4 in an Agile Organization"},"content":{"rendered":"\r\n<p><span style=\"font-weight: 400;\">Many people make a huge mistake thinking that ITIL, being a process framework, cannot work with agile practices. What a huge mistake! They are not exclusive, but on the contrary, they make a perfect match! Therefore, I invite everyone to learn how uniting Agile and <a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">ITIL 4<\/a> can be an advantage.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">We know that services encompass processes and people, as well as the technology that enables the delivery of such services.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">For those who know ITIL 4, it is known that these services need management. It is important to recognize that designing services is different from designing products. The processes are different!<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">To offer a consistent and continuous improvement experience to the customer, it is important to consider all aspects of the service, not just the delivery of a product, but also how it is implemented and supported.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">And this applies to any client, whether they are public, private, large, medium, small, etc.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Our mission as members of IT is to help them change their own service delivery and provide a more consistent user experience.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Not to mention that today, additionally, we need to move their business systems to the cloud. The benefits are enormous, and I can list the main ones: facilitate people&#8217;s interactions, reduce costs, improve the efficiency of these interactions, and much more!<\/span><\/p>\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/uniting-agile-and-itil-4-in-an-agile-organization\/#Agile_Practices\" >Agile Practices<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/uniting-agile-and-itil-4-in-an-agile-organization\/#Agile_and_IT_Service_Management_ITSM\" >Agile and IT Service Management (ITSM)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/uniting-agile-and-itil-4-in-an-agile-organization\/#The_ITIL_4_Update\" >The ITIL 4 Update<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Agile_Practices\"><\/span><span style=\"font-weight: 400;\">Agile Practices<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">Remember! Our initial focus is on product delivery and creating a user experience based on their requirements. And to understand this in detail, my proposal is to create a service project plan.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">This plan should show, for example, how someone will enter a request for any system; and how it is treated by the service, from submission to approval. Next, we will use this service design to ensure that our technology supports service delivery and facilitates continuous improvement.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">And now agile practices come in!<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Imagine that your company already has an agile approach, running four-week sprints and grouping mini-projects that end up passing to the Scrum Master.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Let&#8217;s assume we&#8217;re talking about Scrum, which is already widely recognized and proven to be a very effective way of working and tracking success and resource usage.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">In addition, of course, to identify any issues and problems in processes through retrospective meetings to ensure continuous improvement.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">This is an iterative approach to product development. That is, do something, validate, and regularly check if the right thing is being developed.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">This means that any problems &#8211; should they arise &#8211; can be easily reversed. We validate what we are doing by the &#8220;show and tells&#8221; method with the customer and user, testing and continuously improving the user experience.<\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"Agile_and_IT_Service_Management_ITSM\"><\/span><span style=\"font-weight: 400;\">Agile and IT Service Management (ITSM)<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">So where does IT service management fit alongside our agile product development?<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">There is always a lot going on, and we are getting to the point where products are being more widely adopted due to the increased number of customers.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">That&#8217;s where service management helps. For example, using some ITIL approaches, such as product portfolio management and service catalog.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Many companies unfortunately still do not have such processes in place. So there is a great opportunity! By the way, it is still very common to find companies with few processes in place, except for the standard ones, such as Incident, Problem, and Change Management.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">But I can guarantee that the union of Agile with ITIL will stimulate the creation of new processes such as portfolio management, capacity management, release management, risk management, among others.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">And you know why? Because these same companies still think that ITIL only serves Infrastructure and IT Operations. Not to mention that project management practices (agile or not) are only conducted in the Systems Development areas.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Our businesses are always changing and there is always room for improvements, innovations, and simplification! With ITIL-supported IT service management, there is more structure around development processes and &#8211; especially with the adoption of &#8220;Agile&#8221; and &#8220;DevOps&#8221; &#8211; it allows for space and autonomy of people to function with a consistent basis.<\/span><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"The_ITIL_4_Update\"><\/span><span style=\"font-weight: 400;\">The ITIL 4 Update<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">ITIL 4 is proof of this union. We are talking about Cloud, DevOps, Scrum, Lean, etc. The new version of ITIL is a great opportunity to understand how <a href=\"http:\/\/axelos.com\/certifications\/itil-service-management\/\">ITIL<\/a> can be useful and how it can be applied to our way of work.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">An important detail: we want to use best practices and not reinvent the wheel! We need to ensure that we have the necessary structure to deliver a better service to our customers. And ITIL has a long history of success at all levels of the company.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">The new version of ITIL is evolving and changing according to the new and different ways that software services are being delivered. It is taking into account this whole range of approaches, from DevOps to Agile. And if you still don&#8217;t know &#8220;how&#8221; to make this union, ITIL 4 will help!<\/span><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Many people make a huge mistake thinking that ITIL, being a process framework, cannot work with agile practices. What a huge mistake! They are not exclusive, but on the contrary, they make a perfect match! Therefore, I invite everyone to learn how uniting Agile and ITIL 4 can be an advantage. We know that services [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148018,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9436,9433],"tags":[9766,9495,9477,9554,9767,9497,9556,9768,9769,9770,9771,9502,9452,9772,9773,9774,9775,9493,9776,9665],"class_list":["post-148017","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itil4","category-tutorials","tag-agil-2","tag-agile-2","tag-best-practices","tag-capacity-management","tag-cloud-2","tag-devops-2","tag-gerenciamento-de-capacidade","tag-gerenciamento-de-lancamento","tag-gerenciamento-de-portfolio","tag-gerenciamento-de-risco","tag-gerenciamento-de-servicos-2","tag-itil-2","tag-itsm-2","tag-melhores-praticas","tag-nuvem-2","tag-portfolio-management","tag-release-management","tag-risk-management","tag-scrum-2","tag-service-management"],"acf":[],"yoast_head":"<!-- This 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