{"id":148003,"date":"2023-05-29T15:55:55","date_gmt":"2023-05-29T18:55:55","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/7-typical-problems-when-conducting-business-process-analysis-bpa\/"},"modified":"2025-12-16T14:31:00","modified_gmt":"2025-12-16T17:31:00","slug":"7-typical-problems-when-conducting-business-process-analysis-bpa","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/7-typical-problems-when-conducting-business-process-analysis-bpa\/","title":{"rendered":"7 typical problems when conducting Business Process Analysis (BPA)"},"content":{"rendered":"\r\n<p><span style=\"font-weight: 400;\">The goal of Business Process Analysis (BPA) is to enable companies to model and analyze their business <a href=\"https:\/\/itsmhouse.com\/continuous-improvement-the-key-to-improving-your-processes\/\">processes<\/a>.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Armed with this data, <a href=\"https:\/\/www.axelos.com\/resource-hub\/white-paper\/business-analysis-and-itsm\">business analysts<\/a> can gain insight into complex business problems and begin making recommendations on how to solve them.\u00a0<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Here are some examples of typical business problems for which a business process approach is relevant:<\/span><\/p>\r\n<ol>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Diagnosing the root cause of a known process problem. For example, discovering why the warranty process takes too long.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifying unknown weaknesses and bottlenecks in existing processes, such as the claims process (for insurance) or the warranty process (for manufacturing).<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understanding the interrelationships and integration of hundreds of data and documentation components, such as in the clinical trial process (pharmaceutical industry).<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creating standard processes for supply chain interactions (e.g., applying the SCOR methodology).<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Converging multiple parallel processes, carried out by different departments, into a single corporate standard process.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preparing for package implementation, especially for conducting a gap analysis between current requirements and those of the new package.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Generating functional requirements that can be given to developers for a new custom-built system.<\/span><\/li>\r\n<\/ol>\r\n<p><span style=\"font-weight: 400;\">In addition, there is one more challenge to consider, as a bonus: designing the business logic for a process that will be automated using BPMS tools.<\/span><\/p>\r\n<h2><span style=\"font-weight: 400;\">Challenges<\/span><\/h2>\r\n<p><span style=\"font-weight: 400;\">In addressing all these challenges, the discovery process enables the analyst to:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understand how the current process really works, not a simpler version or a managerial level. But, observing each step and interaction in detail.<\/span><\/li>\r\n<\/ul>\r\n<p><span style=\"font-weight: 400;\">This data will be necessary to ensure integrity and accuracy when the analyst begins to design process improvement or introduce digitization.<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify what is wrong with the current process, including weaknesses, bottlenecks, manual steps, and redundancies. The idea is an &#8220;X-ray&#8221; of the process as a basis for diagnosis.<\/span><\/li>\r\n<\/ul>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have a baseline for comparisons (the better the To Be process &#8211; what it should be &#8211; is compared to the As Is &#8211; as it is &#8211; process, the better the return on investment &#8211; ROI &#8211; analysis will be).<\/span><\/li>\r\n<\/ul>\r\n","protected":false},"excerpt":{"rendered":"<p>The goal of Business Process Analysis (BPA) is to enable companies to model and analyze their business processes.\u00a0 Armed with this data, business analysts can gain insight into complex business problems and begin making recommendations on how to solve them.\u00a0 Here are some examples of typical business problems for which a business process approach is [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":148004,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9714],"tags":[9444,9715,9716,9717,9718],"class_list":["post-148003","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sem-categoria","tag-automation","tag-bpa","tag-business-process-analysis","tag-process-improvement","tag-supply-chain"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>7 problems in Business Process Analysis (BPA) - PMG Academy<\/title>\n<meta name=\"description\" content=\"Learn about the typical problems encountered when conducting Business Process Analysis (BPA) and how to overcome them.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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