{"id":147992,"date":"2023-10-23T15:55:51","date_gmt":"2023-10-23T18:55:51","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/do-you-know-what-a-quality-management-system-is\/"},"modified":"2025-12-10T18:07:57","modified_gmt":"2025-12-10T21:07:57","slug":"do-you-know-what-a-quality-management-system-is","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/do-you-know-what-a-quality-management-system-is\/","title":{"rendered":"Do you know what a Quality Management System is?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A Quality Management System (QMS) is the way in which a company works and manages its business. This system defines the way in which a company <a href=\"https:\/\/itsmhouse.com\/quality-management-and-business-processes-frameworks\/\">manages the quality<\/a> of its products and services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every company that is dedicated to providing quality service should have a QMS strategy as an incentive to meet customer requirements through processes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To be complete, a system depends not only on the definition of a Quality Policy that creates a conducive environment for continuous improvement, but also on the definition of customer goals and meeting their requirements, determining the needs and expectations of stakeholders as well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A strategy for developing and implementing a <a href=\"https:\/\/www.axelos.com\/resource-hub\/blog\/defining-agreeing-and-measuring-service-quality\">quality<\/a> management system consists of a few steps such as determining processes and people with necessary responsibilities to achieve goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The use of necessary tools and resources will help measure the effectiveness and efficiency of each process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In summary, a QMS consists of the following components:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A strategy;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A policy;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Defined objectives;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Established processes;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supporting tools;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Committed people.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Learn how to implement a QMS<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Next, let&#8217;s learn an important point about how we can implement QMS in your company.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First of all, it is important to determine a method.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, there are several types. But, the most traditional one is the 5S Rule, which is about offering a healthy environment for companies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thus, learn what each S (Sense) of the Rule means and see how they should be applied:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sorting: organizing the equipment, machinery, and other objects required for work;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Simplifying: using resources as needed and avoiding waste;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cleaning: each person becomes aware of cleaning the items they use;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Self-discipline: working naturally without waiting for orders;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comfort: removing from the work environment what can interfere with the completion and quality of tasks.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A Quality Management System (QMS) is the way in which a company works and manages its business. This system defines the way in which a company manages the quality of its products and services. Every company that is dedicated to providing quality service should have a QMS strategy as an incentive to meet customer requirements [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":147993,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9438,9433],"tags":[9687,9688,9457,9689,9690,9691],"class_list":["post-147992","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-t-itsmf","category-tutorials","tag-5s-rule","tag-company-management","tag-continuous-improvement","tag-implementing-qms","tag-qms","tag-quality-management-system"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is a Quality Management System? - PMG Academy<\/title>\n<meta name=\"description\" content=\"Learn about Quality 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