{"id":147977,"date":"2023-02-08T15:55:45","date_gmt":"2023-02-08T18:55:45","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/itsm\/lessons-learned-the-importance-of-keeping-processes-alive-beyond-certification\/"},"modified":"2025-12-16T14:55:20","modified_gmt":"2025-12-16T17:55:20","slug":"lessons-learned-the-importance-of-keeping-processes-alive-beyond-certification","status":"publish","type":"post","link":"https:\/\/sandbox2.institutopmg.com\/en\/lessons-learned-the-importance-of-keeping-processes-alive-beyond-certification\/","title":{"rendered":"Lessons Learned: The Importance of Keeping Processes Alive Beyond Certification"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It&#8217;s impressive to see how many companies sweat and invest a lot of intellectual and financial capital to achieve excellence in their processes, only to lose everything in the year of recertification or in the next audit cycle.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Such levels are lost much faster than they are achieved, such as CMMI level 5, MPS.BR level &#8220;A&#8221;, <a href=\"https:\/\/www.iso.org\/home.html\">ISO standards<\/a>, Six Sigma, Project Management &#8211; Mensure level according to OPM3, CobiT level 5 (optimized or <a href=\"https:\/\/itsmhouse.com\/what-is-itil-4-definitive-guide-to-itil-4\/\">ITIL<\/a> level 5) &#8211; and Managed Processes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, it is well known that preparing for certification or recertification is not enough if we do not keep the processes &#8220;alive&#8221;. That is, if it&#8217;s just for show, it&#8217;s better not to spend money on such a project.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Facts heard from companies that lost their levels and can serve as lessons learned for future certified companies:<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/lessons-learned-the-importance-of-keeping-processes-alive-beyond-certification\/#%E2%80%9CThere_was_no_tool_for_process_management%E2%80%9D\" >&#8220;There was no tool for process management&#8221;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/lessons-learned-the-importance-of-keeping-processes-alive-beyond-certification\/#%E2%80%9CThere_was_no_%E2%80%9Cowner%E2%80%9D_of_the_process_nor_an_internal_auditor%E2%80%9D\" >&#8220;There was no &#8220;owner&#8221; of the process, nor an internal auditor&#8221;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/lessons-learned-the-importance-of-keeping-processes-alive-beyond-certification\/#%E2%80%9CLack_of_Evidence%E2%80%9D\" >&#8220;Lack of Evidence&#8221;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/sandbox2.institutopmg.com\/en\/lessons-learned-the-importance-of-keeping-processes-alive-beyond-certification\/#%E2%80%9CLack_of_a_sponsor%E2%80%9C\" >&#8220;Lack of a sponsor&#8220;<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"%E2%80%9CThere_was_no_tool_for_process_management%E2%80%9D\"><\/span><span style=\"font-weight: 400;\">&#8220;There was no tool for process management&#8221;<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here is a misconception of professionals who say that the processes are important and that the tool is just an automation of them, a later investment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The truth is, it&#8217;s not easy to manage processes that need to be monitored, managed, and measured without an appropriate tool.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And here&#8217;s a warning, you don&#8217;t need a high-cost tool, a spreadsheet or text editor may be suitable.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E2%80%9CThere_was_no_%E2%80%9Cowner%E2%80%9D_of_the_process_nor_an_internal_auditor%E2%80%9D\"><\/span><span style=\"font-weight: 400;\">&#8220;There was no &#8220;owner&#8221; of the process, nor an internal auditor&#8221;<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When there was, the professional left the company, sometimes with the same speech: &#8220;I like to implement processes, but in daily life it becomes monotonous.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Evaluate at the hiring stage, from the beginning of the process or methodology construction, a committed professional to also lead the operational aspect.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E2%80%9CLack_of_Evidence%E2%80%9D\"><\/span>&#8220;Lack of Evidence&#8221;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Lack of evidence is caused by the lack of one of the previous items since there was no one to demand it and no tool to store the data or measure their absence;<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E2%80%9CLack_of_a_sponsor%E2%80%9C\"><\/span><span style=\"font-weight: 400;\">&#8220;<\/span><span style=\"font-weight: 400;\">Lack of a sponsor<\/span><span style=\"font-weight: 400;\">&#8220;<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A strong sponsor becomes good to ensure project completion. However, after delivery, there is a tendency to decline since his motivation was only the delivery of the product or service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Always evaluate if the project sponsor will be the same as the process sponsor. Errors occur here, especially when there is a confusion of roles, that is: the client is not always the sponsor and vice versa.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are some critical points since it is not enough to just obtain certification, have a good management tool, people, generated products, and evidence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Treat these items as project risks, so plan the treatment and monitoring of each of them and good luck!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s impressive to see how many companies sweat and invest a lot of intellectual and financial capital to achieve excellence in their processes, only to lose everything in the year of recertification or in the next audit cycle. Such levels are lost much faster than they are achieved, such as CMMI level 5, MPS.BR level [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":147978,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9438,9433],"tags":[],"class_list":["post-147977","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-t-itsmf","category-tutorials"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Keep Processes Alive Beyond Certification - PMG Academy<\/title>\n<meta name=\"description\" content=\"Don&#039;t lose your process excellence! 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