{"id":152894,"date":"2024-11-15T22:47:31","date_gmt":"2024-11-16T01:47:31","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/curso-online\/itil4-practitioner-monitoring-and-event-management\/"},"modified":"2026-03-18T14:06:52","modified_gmt":"2026-03-18T17:06:52","slug":"itil4-practitioner-monitoring-and-event-management","status":"publish","type":"curso-online","link":"https:\/\/sandbox2.institutopmg.com\/en\/online-course\/itil4-practitioner-monitoring-and-event-management\/","title":{"rendered":"ITIL4\u00ae Practitioner: Monitoring and Event Management"},"content":{"rendered":"<p>The ITIL 4 Practitioner: Monitoring and Event Management training was developed for IT professionals involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.<\/p>\n<p><strong>This training will help you to:<\/strong><\/p>\n<ul>\n<li>Coordinate incident handling across the organization or in a specific area, such as territory, product, or technology, depending on the organizational design<\/li>\n<li>Monitor and review the work of teams that handle and resolve incidents<\/li>\n<li>Coordinate manual work with incidents, especially those involving multiple teams<\/li>\n<li>Ensure sufficient awareness of incidents and their status throughout the organization<\/li>\n<li>Conduct regular incident reviews and initiate improvements to the incident management practice, incident models, and incident handling procedures<\/li>\n<li>Measure, assess, and develop the practical capability of incident management in your organization using the ITIL maturity model.<\/li>\n<\/ul>\n","protected":false},"featured_media":141675,"comment_status":"open","ping_status":"closed","template":"","_formacao-curso-online":[10692,10698],"class_list":["post-152894","curso-online","type-curso-online","status-publish","has-post-thumbnail","hentry","_formacao-curso-online-formacao-completa-en","_formacao-curso-online-practitioner-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL4\u00ae Practitioner: Monitoring and Event Management - PMG Academy<\/title>\n<meta name=\"description\" content=\"Official Axelos preparatory course for the ITIL 4\u00ae Practitioner: Monitoring and Event Management certification exam. 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