{"id":152875,"date":"2024-11-15T22:46:42","date_gmt":"2024-11-16T01:46:42","guid":{"rendered":"https:\/\/www.pmgacademy.com\/curso-online\/itil4-practitioner-service-request-management\/"},"modified":"2026-03-19T08:06:34","modified_gmt":"2026-03-19T11:06:34","slug":"itil4-practitioner-service-request-management","status":"publish","type":"curso-online","link":"https:\/\/sandbox2.institutopmg.com\/en\/online-course\/itil4-practitioner-service-request-management\/","title":{"rendered":"ITIL4\u00ae Practitioner: Service Request Management"},"content":{"rendered":"<p>The ITIL 4 Practitioner: Service Request Management training was developed for IT professionals who wish to support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner.<\/p>\n<p><strong>This training will help you to:<\/strong><\/p>\n<ul>\n<li>Establish clear and structured standards and working methods<\/li>\n<li>Reduce costs associated with handling and fulfilling requests<\/li>\n<li>Achieve realistic fulfillment expectations and higher levels of user satisfaction<\/li>\n<li>Comply with SLAs with service consumers<\/li>\n<li>Improve the position or reputation with the service consumer due to higher service quality and clear user expectations<\/li>\n<li>Measure, assess, and develop the capability of the Service Request Management practice in your organization using the ITIL Maturity Model.<\/li>\n<\/ul>\n","protected":false},"featured_media":141669,"comment_status":"open","ping_status":"closed","template":"","_formacao-curso-online":[10692,10698],"combo":[],"class_list":["post-152875","curso-online","type-curso-online","status-publish","has-post-thumbnail","hentry","_formacao-curso-online-formacao-completa-en","_formacao-curso-online-practitioner-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/curso-online\/152875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/curso-online"}],"about":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/types\/curso-online"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/comments?post=152875"}],"version-history":[{"count":2,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/curso-online\/152875\/revisions"}],"predecessor-version":[{"id":152879,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/curso-online\/152875\/revisions\/152879"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media\/141669"}],"wp:attachment":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media?parent=152875"}],"wp:term":[{"taxonomy":"_formacao-curso-online","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/_formacao-curso-online?post=152875"},{"taxonomy":"combo","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/combo?post=152875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}