{"id":152849,"date":"2024-11-15T22:45:41","date_gmt":"2024-11-16T01:45:41","guid":{"rendered":"https:\/\/www.pmgacademy.com\/curso-online\/itil4-practitioner-service-desk\/"},"modified":"2026-03-19T08:07:17","modified_gmt":"2026-03-19T11:07:17","slug":"itil4-practitioner-service-desk","status":"publish","type":"curso-online","link":"https:\/\/sandbox2.institutopmg.com\/en\/online-course\/itil4-practitioner-service-desk\/","title":{"rendered":"ITIL4\u00ae Practitioner: Service Desk<br><br>"},"content":{"rendered":"<p>The ITIL 4 Practitioner: Service Desk training was developed for IT professionals who are actively involved in the Service Desk practice, or who are involved in defining and implementing it. The course is designed to help individuals validate their skills in this area, and demonstrate their understanding of the Service Desk practice at both operational and strategic levels.<\/p>\n<p><strong>This training will help you to:<\/strong><\/p>\n<ul>\n<li>Define the key concepts, principles, values, and challenges of the Service Desk<\/li>\n<li>Capture demand for incident resolution and service requests<\/li>\n<li>Establish and maintain communication channels and interfaces between the service provider and users<\/li>\n<li>Enable effective, efficient, and convenient communications between the service provider and its users<\/li>\n<li>Apply Service Desk metrics to improve performance<\/li>\n<li>Measure, assess, and develop the capability of the Service Desk practice in your organization using the ITIL Maturity Model.<\/li>\n<\/ul>\n","protected":false},"featured_media":141677,"comment_status":"open","ping_status":"closed","template":"","_formacao-curso-online":[10692,10698],"combo":[],"class_list":["post-152849","curso-online","type-curso-online","status-publish","has-post-thumbnail","hentry","_formacao-curso-online-formacao-completa-en","_formacao-curso-online-practitioner-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/curso-online\/152849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/curso-online"}],"about":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/types\/curso-online"}],"replies":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/comments?post=152849"}],"version-history":[{"count":2,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/curso-online\/152849\/revisions"}],"predecessor-version":[{"id":152853,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/curso-online\/152849\/revisions\/152853"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media\/141677"}],"wp:attachment":[{"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/media?parent=152849"}],"wp:term":[{"taxonomy":"_formacao-curso-online","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/_formacao-curso-online?post=152849"},{"taxonomy":"combo","embeddable":true,"href":"https:\/\/sandbox2.institutopmg.com\/en\/wp-json\/wp\/v2\/combo?post=152849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}