{"id":152124,"date":"2025-07-26T14:36:41","date_gmt":"2025-07-26T17:36:41","guid":{"rendered":"https:\/\/sandbox2.institutopmg.com\/curso-online\/itil4-specialist-drive-stakeholder-value-dsv\/"},"modified":"2026-03-10T15:55:41","modified_gmt":"2026-03-10T18:55:41","slug":"itil4-specialist-drive-stakeholder-value-dsv","status":"publish","type":"curso-online","link":"https:\/\/sandbox2.institutopmg.com\/en\/online-course\/itil4-specialist-drive-stakeholder-value-dsv\/","title":{"rendered":"ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0&#8211; DSV"},"content":{"rendered":"<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">The\u00a0<\/span><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">ITIL 4 Specialist: Drive Stakeholder Value (DSV)<\/span><\/strong><span class=\"ng-star-inserted\">\u00a0training focuses on the customer journey, stakeholder experience, and value co-creation through digital services. It provides practical guidance on how to engage, interact, and ensure value for customers, users, suppliers, and partners across all stages of the relationship.<\/span><\/p>\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">This is one of the intermediate modules for ITIL 4 Managing Professional and ITIL 4 Master, deepening the knowledge introduced in ITIL Foundation by exploring how organizations actively contribute to effective service experiences.<\/span><\/p>\n<p class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">This training covers essential topics such as customer journey design, demand management, SLAs, onboarding, continual engagement, co-creation, and offboarding.<\/span><\/p>\n<p class=\"ng-star-inserted\"><strong class=\"ng-star-inserted\"><span class=\"ng-star-inserted\">This training will help you:<\/span><\/strong><\/p>\n<ul>\n<li>Understand and improve the customer journey<\/li>\n<li>Build effective relationships with stakeholders<\/li>\n<li>Manage expectations and service agreements<\/li>\n<li>Facilitate the onboarding and offboarding of customers and users<\/li>\n<li>Increase the value delivered through continual engagement<\/li>\n<li>Utilize practices like Design Thinking, CX, and experience management<\/li>\n<li>Apply marketing, sales, relationship, and communication principles within the context of IT services<\/li>\n<\/ul>\n","protected":false},"featured_media":145370,"comment_status":"open","ping_status":"closed","template":"","_formacao-curso-online":[10687,10689],"class_list":["post-152124","curso-online","type-curso-online","status-publish","has-post-thumbnail","hentry","_formacao-curso-online-itil-5","_formacao-curso-online-specialist-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL4\u00ae Specialist: Drive Stakeholder Value\u00a0- DSV - PMG Academy<\/title>\n<meta name=\"description\" content=\"Official Axelos preparation course for the ITIL 4\u00ae Specialist: Drive Stakeholder Value (DSV) certification exam. 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